Customer Service Excellence Accreditation Requirement

Customer Service Excellence Accreditation Requirement

The emphasis will be on progressing and retaining accreditation, demonstrating measurable service improvements that have meaning for the organisation.

Provision of Customer Service Excellence Accreditation

CROWN COMMERCIAL SERVICE

Contract summary

Industry

Construction and Real Estate, Printing and Publishing

Location of contract

Any region

Value of contract (£)

£0

Published date

16 June 2016

Closing date

29 June 2016

Contract start date

20 July 2016

Contract end date

19 July 2019

Description

HMPO holds CSE accreditation and has done so since 2008. UKVI holds accreditation since its first whole command assessment in 2015, which followed on from the initial building block approach to achieve command wide accreditation. Both commands will be undergoing assessments in 2016 with their existing providers. Following implementation of the new contract, the next round of assessments will be due in March 2017. Although this is a single procurement to result in a single contract, we require the commands to be treated separately for the purpose of assessment. The emphasis will be on progressing and retaining accreditation, demonstrating measurable service improvements that have meaning for the organisation.

About the buyer

Address

9th Floor, The Capital, Old Hall Street

Liverpool

L39PP

England

Email

consultancy.operations@crowncommercial.gov.uk

Other information

Attachments

Annex 3 – Service Specification Security

Annex 3 – Service Specification Security.pdf

Annex 2 – Home Office T+S Policy

Annex 2 – Home Office T+S Policy.pdf

Invitation to Tender

SO17093 Invitation to Tender V2.pdf

Appendix E – Price Schedule

SO17093 Appendix E – Weighting Daily Rate.xlsx

Contract Finder Advertisement

Contracts Finder Notice.pdf

Appendix B – Statement of Requirements

SO17093 Appendix B Statement of Requirements.pdf

Annex 1 – Office Locations

Annex 1 – Office Locations.pdf

Appendix C – Terms and Conditions

SO17093 Appendix C Contract.pdf

Appendix A – Terms of Participation

SO17093 Appendix A Terms of the Procurement.pdf

Appendix D – Response Guidance

SO17093 Appendix D.pdf

How to apply

Please apply directly to the buyer using the contact details provided.

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