Customer Services Training Programme To Support Cultural Change
To undertake a customer services training programme across the organisation, which will support cultural change.
United Kingdom-Birmingham: Training services
Section I: Contracting authority
I.1)Name and addresses
4040 Lakeside, Birmingham Business Park, B37 7YN
Contact person: Jenny Howarth
Telephone: +44 1213290430
Fax: +44 1214574601
NUTS code: UKG3
I.4)Type of the contracting authority
Section II: Object
2018 – 623 Customer Services Training Programme To Support Cultural Change
II.1.2)Main CPV code
II.1.3)Type of contract
WM Housing Group seeks to appoint a competent and experienced Service Provider who is best able to demonstrate the ability to undertake a customer services training programme across the organisation, which will support cultural change. The successful bidder will work closely with the project lead. You must upload your bid by using the “Attach Documents” button and your return must be submitted via “Submit Return” on the WMHG E-Procurement portal before the deadline date provided in the project details. You will have the option to modify you bid up until the deadline.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
The successful bidder must have sufficient financial capacity to service the requirements of the services. Per the ITT, WMHG reserves the right at its sole discretion to seek further detailed information in respect of financial capacity and/or to require a Guarantee Bond.
To be demonstrated by relevant experience/references as set out in the ITT.
III.1.3)Technical and professional ability
To be successful bidders must be able to demonstrate relevant technical and professional capacity to service the requirements of the services.
As tested in the ITT questions and/or interview.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
It is anticipated that higher scores will be awarded to bidders who are best able to provide evidence of sufficient experience and capacity to provide the services being sought within the parameters of the specified timescales. Applicants are advised to ensure that they do not base their submission on discussions with any other member of WM Housing Group Staff. If you require any clarification on matters contained within the Tender Documents, you must do so via Correspondence of the WMHG E-Tendering portal. Failure to observe this requirement may result in your bid being eliminated. Please note that in the case of tender clarifications where appropriate, answers will be circulated to all tenderers. The issue of this ITT does not commit the Client to award any Contract following the Tender process. The Client is not bound to accept any Tender and the Client reserves the right to reject any or all Tenders. Each Tenderer shall bear its own costs and liabilities in relation to all stages of the procurement process including the preparation, submission and clarification of Tenders and clarification of the ITT. Under no circumstances shall The Client be required to reimburse any Tenderer for its bidding costs or for any costs incurred in participating in the procurement process. NB: Should you require assistance or clarification on the use of In-Tend, please contact In-Tend support on 0845 557 8079 / +44 (0) 114 407 0065.
WM Housing Group will incorporate a minimum ten day calendar standstill period at the point information on the award of the Contract is communicated to tenderers. The Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Generally any such action must be brought within 30 days from the date the aggrieved party knew or ought to have known about the alleged breach. Where the Framework Agreement has not been entered into, the Court may order the setting aside of the award decision or order WM Housing Group to amend any document and may award damages. If Dear Sir/Madam.
VI.5)Date of dispatch of this notice: