Customer Services Training Programme To Support Cultural Change

To undertake a customer services training programme across the organisation, which will support cultural change.

United Kingdom-Birmingham: Training services

2018/S 194-439409

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

WM Housing Group
4040 Lakeside, Birmingham Business Park, B37 7YN
Birmingham
B37 7YN
United Kingdom
Contact person: Jenny Howarth
Telephone: +44 1213290430
E-mail: jenny.howarth@wmhousing.co.uk
Fax: +44 1214574601
NUTS code: UKG3

Internet address(es):Main address: https://www.wmhousing.co.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/wmhousing/aspx/Home

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/wmhousing/aspx/Home

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

2018 – 623 Customer Services Training Programme To Support Cultural Change

Reference number: 2018 – 623

II.1.2)Main CPV code

80500000

II.1.3)Type of contract

Services

II.1.4)Short description:

WM Housing Group seeks to appoint a competent and experienced Service Provider who is best able to demonstrate the ability to undertake a customer services training programme across the organisation, which will support cultural change. The successful bidder will work closely with the project lead. You must upload your bid by using the “Attach Documents” button and your return must be submitted via “Submit Return” on the WMHG E-Procurement portal before the deadline date provided in the project details. You will have the option to modify you bid up until the deadline.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

80511000

II.2.3)Place of performance

NUTS code: UKG3

Main site or place of performance:

II.2.4)Description of the procurement:

See ITT

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 12

This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

III.1.2)Economic and financial standing

List and brief description of selection criteria:

The successful bidder must have sufficient financial capacity to service the requirements of the services. Per the ITT, WMHG reserves the right at its sole discretion to seek further detailed information in respect of financial capacity and/or to require a Guarantee Bond.

Minimum level(s) of standards possibly required:

To be demonstrated by relevant experience/references as set out in the ITT.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

To be successful bidders must be able to demonstrate relevant technical and professional capacity to service the requirements of the services.

Minimum level(s) of standards possibly required:

As tested in the ITT questions and/or interview.

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 07/11/2018

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 07/11/2018

Local time: 12:05

Place:

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

VI.3)Additional information:

It is anticipated that higher scores will be awarded to bidders who are best able to provide evidence of sufficient experience and capacity to provide the services being sought within the parameters of the specified timescales. Applicants are advised to ensure that they do not base their submission on discussions with any other member of WM Housing Group Staff. If you require any clarification on matters contained within the Tender Documents, you must do so via Correspondence of the WMHG E-Tendering portal. Failure to observe this requirement may result in your bid being eliminated. Please note that in the case of tender clarifications where appropriate, answers will be circulated to all tenderers. The issue of this ITT does not commit the Client to award any Contract following the Tender process. The Client is not bound to accept any Tender and the Client reserves the right to reject any or all Tenders. Each Tenderer shall bear its own costs and liabilities in relation to all stages of the procurement process including the preparation, submission and clarification of Tenders and clarification of the ITT. Under no circumstances shall The Client be required to reimburse any Tenderer for its bidding costs or for any costs incurred in participating in the procurement process. NB: Should you require assistance or clarification on the use of In-Tend, please contact In-Tend support on 0845 557 8079 / +44 (0) 114 407 0065.

VI.4)Procedures for review

VI.4.1)Review body

The High Court of Justice
London
WC2A 2LL
United Kingdom

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

WM Housing Group will incorporate a minimum ten day calendar standstill period at the point information on the award of the Contract is communicated to tenderers. The Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Generally any such action must be brought within 30 days from the date the aggrieved party knew or ought to have known about the alleged breach. Where the Framework Agreement has not been entered into, the Court may order the setting aside of the award decision or order WM Housing Group to amend any document and may award damages. If Dear Sir/Madam.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

05/10/2018

Customer Services Training Programme To Support Cultural Change

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