Customer Survey Services Tender
Heathrow Passenger Ambassador Services. As part of this we are currently undertaking the latest review and articulation of what ‘good’ and ‘excellent’ service looks like at our airport.
UK-Hounslow: customer survey services
Periodic indicative notice – utilities
This notice is a call for competition: no
This notice aims at reducing time-limits for receipt of tenders: no
Section I: Contracting entity
Heathrow Airport Limited
The Compass Centre – Procurement, West Wing 2nd Floor – Nelson Road
Contact point(s): All communication regading this PIN should be directed via www.tendersmart.com
TW6 2GW Hounslow
General address of the contracting entity: www.baa.com
Address of the buyer profile: www.tendersmart.com
Further information can be obtained from: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 11: Management consulting services  and related services
At Heathrow we are seeking to enhance our service proposition and reflect the diverse needs of our discerning passengers, with multi-lingual services matched to our variable flight schedules and world-wide destinations and cultures. As part of this we are currently undertaking the latest review and articulation of what ‘good’ and ‘excellent’ service looks like at our airport. We are defining a ‘Service Standard’ – a blueprint for Heathrow service that we will expect our suppliers to deliver within the core framework of this new, unified proposition.
We are looking to develop our service and passenger interactions through partnering with motivated, dynamic and innovative suppliers who are keen to meet and help develop our Service Standard through experience, commitment and innovative thinking. Should you be interested in responding to this opportunity please log on to www.tendersmart.com for further information regarding this notice.
Registering interest. Interested suppliers are required to submit the information requested by uploading responses to www.tendersmart.com as follows: Instructions for registering interest. Interested suppliers must register their company and contact profile by clicking on the link for this notice on the “Business Opportunities” menu of the www.tendersmart.com web site and by following the instructions below: First, interested suppliers who are not already registered on TenderSmart must register their company profile via “Supplier Zone > New Supplier” menu. Suppliers already registered on TenderSmart can go direct to the second step. Second, all interested suppliers must access this Notice via the “Business Opportunities” menu to express interest by following the online instructions and uploading the requested information before the indicated deadline (see Section IV paragraph 3.4). Further information. To evaluate their suitability, interested suppliers, when responding to this notice are requested to provide information which demonstrates their ability to comply with the award criteria. (Failure to do so will result in their request being rejected). BAA does not bind itself to accept any proposal. In evaluating their suitability, suppliers may be further requested to provide to BAA additional information e.g.further written submissions, presentations, reference visits/inquiries and/or attend an interview. As documentation associated with this process will be made available and exchanged via www.tendersmart.com interested suppliers are required to register on the site. Please refer to www.tendersmart.com site for terms and conditions.
Please ensure responses are concise and overall less than 10MB. Your document should be uploaded as a single PDF document on to http://www.tendersmart.com For further information on registration or other aspects of TenderSmart please contact: Frédéric Garat: firstname.lastname@example.org; +33 141900430. BAA reserves the right to disqualify any candidate who provides information or confirmation which later proves to be untrue or incorrect or does not supply information when requested.
Section IV: Procedure and administrative information
Section VI: Complementary information
For further information and supporting RFI please refer to www.tendersmart.com.
VI.4)Date of dispatch of this notice:15.8.2012