Database Support and Maintenance Belfast
The scope of this procurement is for a Contractor to undertake the support and maintenance of the Oracle Infrastructure utilised by LPS.
United Kingdom-Belfast: Software package and information systems
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Department of Finance — Land and Property Services
Lanyon Plaza, 7 Lanyon Place
Contact point(s): email@example.com
BT1 3LP Belfast
Address of the buyer profile: https://etendersni.gov.uk/epps
Electronic access to information: https://etendersni.gov.uk/epps
Electronic submission of tenders and requests to participate: https://etendersni.gov.uk/epps
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
NUTS code UKN
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
II.1.6)Common procurement vocabulary (CPV)
48000000, 48100000, 48200000, 48600000, 48610000, 48620000, 72000000, 72300000, 72500000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
The Contractor must be proactive in their approach to routine maintenance of the Oracle databases and applications detailed in 2.6 and 2.7 and reported on either daily, weekly or monthly as a minimum depending on activity as detailed in the Mandatory Requirements. LPS will also look to the Contractor to advise on suitable reporting and monitoring activity, to be agreed at the start of the contract.
As a minimum the following activities must be completed as part of the DBA role:
a) Performance — database performance must be monitored. Performance issues, accompanied by recommended solutions, must be reported to LPS for agreement prior to corrective action being taken.
b) Growth patterns — monitoring database growth is important to LPS to allow time to provision additional storage. Database growth must be monitored and reported on with trends and patterns identified and recommendations made to ensure optimal use of available disk space.
c) Database storage must be managed to ensure adequate space is available. This must include monitoring the space taken by data and log files.
d) Index Fragmentation — indexes must be monitored and incidents of fragmentation must be rectified to ensure performance.
e) Alert Logs must be monitored and corrective action taken as required.
f) Back Up status — backups must be scheduled and successful completion must be monitored. In the event of failed backups remedial action to prevent future failure must be taken. Backups to removable media are out of scope and are managed by IT Assist using Convault.
g) Security — LPS applications are subject to yearly IT Security testing. The Contractor will be required to apply patches and take corrective action within the time frames identified by the report.
h) Licence compliance to ensure LPS remains within the limits of it’s agreed licence schedule.
LPS expect that the majority of routine work would be carried out remotely using WebEx, with only certain tasks requiring a presence on LPS Premises. To be granted access, the Contractor must meet requirements as set out in the accompanying document ‘Registration Requirements for Systems Connecting to NICS’ to be considered for remote access to LPS systems, and the Cyber-Essentials scheme from UK Government.
Estimated value excluding VAT: 150 000 GBP
II.2.2)Information about options
Description of these options: The contract will be for an initial period for 1 year from the date of award, with the option to extend for 2 further periods of 12 months.
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.4)Other particular conditions
As stated in the Tender documentation.
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: CPD Representatives.
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.4.2)Lodging of appeals
VI.5)Date of dispatch of this notice: