Daventry District Council Telephony Solution Tender
DDC is looking to replace their entire telephone system during 2017 – 2018.
United Kingdom-Daventry: Installation services (except software)
Section I: Contracting authority
I.1)Name and addresses
Daventry District Council, Lodge Road
Contact person: Mr Andrew Wintersgill
Telephone: +44 1327302443
NUTS code: UKF2
I.4)Type of the contracting authority
Section II: Object
Daventry District Council Telephony Solution.
II.1.2)Main CPV code
II.1.3)Type of contract
DDC is looking to replace their entire telephone system during 2017 – 2018. The supplier would also be able to provide lines, call logging and a contact centre solution — all of which are currently being provided by separate suppliers.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
Daventry District Council is looking to replace their entire telephone system during 2017/18. The Council is looking to find a supplier that would also be able to provide lines, call logging and a contact centre solution — all of which are currently being provided by separate suppliers.
Suppliers would need to consider the following requirements:
On premise system
The Council requires a new telephony solution to be hosted on site on VMWare, whether that solution is provided directly by the supplier or by a third party via the supplier.
The Council would be looking to transfer the Council’s current DDI range of 400 numbers from ISDN to SIP lines, with ISDN back-up.
IP Phone options
The Council is looking for a solution that provides all of the following options: desktop handsets, soft phones with USB/wireless headsets and a mobile solution (e.g. app that integrates with the system).
Call logging software
To be provided by the supplier or by a third party via the supplier.
The Council will be looking to a supplier to provide both the wider telephony solution, but also an integrated on premise hosted contact centre solution to include the standard range of contact centre features, like call routing, recording, reporting, real–time management information, IVR etc., but must also include:
— CTi — It is essential that the soft phone within the contact centre solution can integrate with the Council’s current on premise CRM system provided by Kana (Lagan CRM with Java Screen Phone).
— PCI DSS compliance — must have a solution that ensures this when telephone payments are taken.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
To be extended up to a further 2 years.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.5)Date of dispatch of this notice: