Delivery of ICT Services

Delivery of ICT Services

Establish Digital Services as an ‘Intelligent Customer’ in how it can better source and manage commercial ICT services.

United Kingdom-London: IT services: consulting, software development, Internet and support

2016/S 068-118710

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

University College London Hospitals NHS Foundation Trust
4th Floor, Maple House, 149 Tottenham Court Road
Contact point(s): UCLH Corporate Procurement
For the attention of: Denise Phelan
W1T 7NF London
Telephone: +44 2034478228

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Electronic access to information:

Electronic submission of tenders and requests to participate:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity


I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Please VI.3) Additional Information
North Central London
NA London

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

UCLH-1257 Strategic Technology Partner.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services

NUTS code UKI1

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

UCLH are seeking a Strategic Technology Partner (STP) that can work with the Trust to enhance its unified ICT Service model so that it fully supports the Trust’s business objectives and vision for ICT, which is to ‘Create a digitally enabled organisation that provides staff and patients with access to the right systems, at the right place, at the right time to enable the delivery of efficient and effective patient cares’. The critical outcomes of the selection of an STP are to:
— Establish Digital Services as an ‘Intelligent Customer’ in how it can better source and manage commercial ICT services;
— Attain innovative technologies in support of the Trust’s Strategic objectives and Transformation agenda;
— Step change the quality of service provision to users of ICT;
— Deliver ‘value for money’ services i.e. delivering savings while maintaining and improving services;
— Deliver tangible benefits to the organisation.

II.1.6)Common procurement vocabulary (CPV)

72000000, 80533000, 32420000, 72262000, 72221000, 72267000, 48180000, 32424000, 72150000, 32412000, 79411100, 79418000, 73210000,72227000, 64200000, 73220000, 72224000, 92220000, 50312000, 48510000, 72246000, 32430000, 72100000, 72261000, 72263000, 72228000,79419000, 48920000, 48000000, 71316000, 72600000, 48822000, 72212517, 32250000, 50300000, 48517000, 72110000, 48931000, 72266000,48217000, 48900000, 32500000, 32400000, 72512000, 50334100, 79121100, 72511000, 72212931

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

We expect any contract awarded as a result of this procurement to run for up to 10 years (120 months) with 2 possible 12 month extensions.
Estimated value excluding VAT:
Range: between 150 000 000 and 400 000 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)

II.3)Duration of the contract or time limit for completion

Duration in months: 144 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

See Pre-Qualification Questionnaire.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

See Pre-Qualification Questionnaire.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Consortium bids are accepted but the authority may require the consortium to nominate a prime contractor and provide an appropriate form of company guarantee. For further details see the Pre-Qualification Questionnaire.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: See Pre-Qualification Questionnaire.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: See Pre-Qualification Questionnaire.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: See Pre-Qualification Questionnaire.
Minimum level(s) of standards possibly required: See Pre-Qualification Questionnaire.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
See Pre-Qualification Questionnaire.
Minimum level(s) of standards possibly required:
See Pre-Qualification Questionnaire.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

competitive dialogue

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 10
Objective criteria for choosing the limited number of candidates: UCLH intend to restrict the maximum number of bidders due to the resource required by a Competitive Dialogue procedure and the time-scales in which the Trust wishes to reach a preferred bidder.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:


IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

9.5.2016 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

All PQQ documents can be accessed by registering with and logging into Multi-quote: and quoting the Contract Reference CA3391. All clarification questions in relation to this Contract Notice and PQQ documents should be submitted to the Trust via the Multi-quote system.

The overall functional scope of the services of the Digital Services future landscape to be managed by a Strategic Technology Partner includes:
1. Strategic engagement,
2. Transformation services,
3. Foundation services,
4. IS and IT service development.
The intent of this procurement is to select a single provider for the entire scope of services under a Managed Service Agreement. The use of sub contractors is permitted but a prime contractor must be nominated.
Transformation Services include:
— Application and technical architecture;
— Data management;
— Information governance services;
— Procurement and contract management;
— Programme and project management including PMO services;
— IS and IT services verification and validation including ensuring adherence to National and Local standards for clinical safely and patient care;
— System integrator services.
Foundation Services include:
— Application support and maintenance;
— Data centre and communication rooms;
— End user technology;
— Information security;
— Networks;
— Service desk;
— Service integration and management;
— Training.
All of the above services are potentially in scope for the strategic technology partner, but the precise scope of services to be awarded to the successful bidder will be determined during the dialogue and prior to contract signature.
UCLH reserves the right not to contract for some or all of the services within the scope of this contract notice. UCLH reserves the right to phase the contracting for and/or implementation of the various services within this contract notice. In addition UCLH reserves the right to exit at any time (subject to contract provisions) from various services contracted for as a result of this procurement.
UCLH wishes to ensure that the principles of open book accounting, transparency, benchmarking and auditability are included within any contract resulting from this procurement.

UCLH reserves the right to procure services on behalf of any NHS body within the North Central London digital footprint under any contract resulting from this procurement, at any point in the future. Please see for more information. It is not anticipated that these NHS Trusts will be a beneficiary of any services provided from contract award and their specific requirements have not been included within this procurement.

The estimated value range provided in II.2.1) is based on the price of the anticipated services in scope, over 12 years plus the price of the anticipated services that could be delivered via Transformation services over the life of the contract plus the price of the anticipated services that could be delivered to other NHS bodies within the North Central London digital footprint, if so required.
With regard to IV.1.2) the trust currently intends to take at least 5 and no more than 10 bidders through from PQQ to participate in an Invitation to Submit Outline Solution (ISOS) stage, before then down selecting those bidders to proceed to Dialogue. The actual number of bidders taken through from PQQ to ISOS will depend on how close the scores are following evaluation.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

UCLH Corporate Procurement (FAO: Denise Phelan)
4th Floor, Maple House, 149 Tottenham Court Road
W1T 7NF London

VI.5)Date of dispatch of this notice:



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