Department for Education National Advocacy Services Tender
This tender seeks bids from a single supplier or consortia of suppliers to take on and improve an existing set of national advocacy services.
United Kingdom-London: Social work and related services
Social and other specific services – public contracts
Section I: Contracting authority
I.1)Name and addresses
Sanctuary Buildings, 20 Great Smith Street
Contact person: Hannah Seston
NUTS code: UKI
I.4)Type of the contracting authority
Section II: Object
Advocacy ‘safety net’ and advice service (England) for looked after children and care leavers.
II.1.2)Main CPV code
II.1.3)Type of contract
This tender seeks bids from a single supplier or consortia of suppliers to take on and improve an existing set of national advocacy services, which act as a ‘safety net’ to ensure that all looked after children and care leavers are able to access advocacy support when they need it. Local authorities have statutory responsibilities for providing advocacy support, and this service will only step in where this proves unsuccessful. The service is intended to signpost looked after children to local advocacy support and to help those who have been denied local advocacy to make representations and pursue complaints. It will be active in referring cases back to local authorities and progressing these until satisfaction. The service will also improve insight and analysis about callers and the issues they raise, and will gather evidence about the quality and coverage of local advocacy services.
Further information is available at https://www.contractsfinder.service.gov.uk/Search
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
Bidders should have a strong understanding of the advocacy landscape for looked after children and care leavers, and have the ability to deliver a service nationally for the duration of the contract. The closing date for bids is midday on 11.5.2017, and we may invite bidders for interview on 17 and 18 May. We expect to alert bidders to the outcome of their bid at the end of May. There will be a transition period of one month from 31 May to 30 June before service commencement on 1.7.2017.
II.2.7)Duration of the contract or the framework agreement
II.2.13)Information about European Union funds
The estimated maximum value of the contract is 825 000 GBP over the contract term, with an additional 600 000 GBP for an optional 2-year extension period (1 425 000 GBP in total).
Contract period is 1.7.2017 to 31.3.2020 with the option to break or extend the contract, subject to appropriate departmental internal approvals, until 31.3.2022.
Section III: Legal, economic, financial and technical information
III.2.2)Contract performance conditions:
The successful tenderer will be asked to provide management information to aid departmental delivery scrutiny and to inform wider work. Information will be drawn from: call volumes/duration/timing etc., profiles of children calling, reasons for calls, call prioritisation (if needed), LA area origin of calls, call outcomes; administrative and financial service operation information; awareness raising activity; and from work with local authorities to channel requests for advocacy. Reporting indicators will be developed during the service transition period and agreed upon award of the contract, but the service will have the capacity to respond to 8 000 calls from looked after children a year. The supplier will be asked to project activity volumes for each period. Projected volumes and ‘actuals’ will inform regular performance review meetings with the department. The supplier is also asked to analyse calls made and the issues raised, to draw out themes, trends and patterns.
Section IV: Procedure
IV.1.1)Form of procedure
IV.1.11)Main features of the award procedure:
Evaluation scores will be awarded against a combination of technical and price aspects. Technical factors will form up to 70% of the overall evaluation score and price will form up to 30%. Scores from the 2 areas will be combined to provide the overall score. Following evaluation, we may also invite bidders for interview on 17.5.2017 and 18.5.2017. Once the contract is awarded, there will be a transition period of one month from 31.5.2017 to 30.6.2017 to allow time for set up any TUPE transfer.
IV.2.2)Time limit for receipt of tenders or requests to participate / Time limit for receipt of expressions of interest
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Section VI: Complementary information
This procurement will be managed through an e-procurement system named REDIMO2. REDIMO2 is used for contracting for most works, goods and services that are awarded following an electronic competitive tendering process.
To participate in this procurement you will need to register on REDIMO2 (If you are not already). Please register at https://supplierlive.proactisp2p.com/Account/Login/?cid=DFE
Please e-mail our helpdesk firstname.lastname@example.org if you have any queries with registering your details on REDIMO2.
All Tender documentation will be made available from REDIMO and bidders should ensure that they have read all documentation prior to submitting a response.
Sanctuary Buildings, 20 Great Smith Street
VI.5)Date of dispatch of this notice: