Department for Education National Advocacy Services Tender

Department for Education National Advocacy Services Tender

This tender seeks bids from a single supplier or consortia of suppliers to take on and improve an existing set of national advocacy services.

United Kingdom-London: Social work and related services

2017/S 074-143106

Social and other specific services – public contracts

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Department for Education
Sanctuary Buildings, 20 Great Smith Street
United Kingdom
Contact person: Hannah Seston
NUTS code: UKI
I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


Advocacy ‘safety net’ and advice service (England) for looked after children and care leavers.

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

This tender seeks bids from a single supplier or consortia of suppliers to take on and improve an existing set of national advocacy services, which act as a ‘safety net’ to ensure that all looked after children and care leavers are able to access advocacy support when they need it. Local authorities have statutory responsibilities for providing advocacy support, and this service will only step in where this proves unsuccessful. The service is intended to signpost looked after children to local advocacy support and to help those who have been denied local advocacy to make representations and pursue complaints. It will be active in referring cases back to local authorities and progressing these until satisfaction. The service will also improve insight and analysis about callers and the issues they raise, and will gather evidence about the quality and coverage of local advocacy services.

Further information is available at

II.1.5)Estimated total value

Value excluding VAT: 1 425 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

England only.

II.2.4)Description of the procurement:

Bidders should have a strong understanding of the advocacy landscape for looked after children and care leavers, and have the ability to deliver a service nationally for the duration of the contract. The closing date for bids is midday on 11.5.2017, and we may invite bidders for interview on 17 and 18 May. We expect to alert bidders to the outcome of their bid at the end of May. There will be a transition period of one month from 31 May to 30 June before service commencement on 1.7.2017.

II.2.6)Estimated value

Value excluding VAT: 1 425 000.00 GBP

II.2.7)Duration of the contract or the framework agreement

Start: 01/07/2017
End: 31/03/2020

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

The estimated maximum value of the contract is 825 000 GBP over the contract term, with an additional 600 000 GBP for an optional 2-year extension period (1 425 000 GBP in total).

Contract period is 1.7.2017 to 31.3.2020 with the option to break or extend the contract, subject to appropriate departmental internal approvals, until 31.3.2022.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.4)Objective rules and criteria for participation
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

The successful tenderer will be asked to provide management information to aid departmental delivery scrutiny and to inform wider work. Information will be drawn from: call volumes/duration/timing etc., profiles of children calling, reasons for calls, call prioritisation (if needed), LA area origin of calls, call outcomes; administrative and financial service operation information; awareness raising activity; and from work with local authorities to channel requests for advocacy. Reporting indicators will be developed during the service transition period and agreed upon award of the contract, but the service will have the capacity to respond to 8 000 calls from looked after children a year. The supplier will be asked to project activity volumes for each period. Projected volumes and ‘actuals’ will inform regular performance review meetings with the department. The supplier is also asked to analyse calls made and the issues raised, to draw out themes, trends and patterns.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Form of procedure

Open procedure
IV.1.3)Information about framework agreement
IV.1.10)Identification of the national rules applicable to the procedure:

IV.1.11)Main features of the award procedure:

Evaluation scores will be awarded against a combination of technical and price aspects. Technical factors will form up to 70% of the overall evaluation score and price will form up to 30%. Scores from the 2 areas will be combined to provide the overall score. Following evaluation, we may also invite bidders for interview on 17.5.2017 and 18.5.2017. Once the contract is awarded, there will be a transition period of one month from 31.5.2017 to 30.6.2017 to allow time for set up any TUPE transfer.

IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate / Time limit for receipt of expressions of interest

Date: 11/05/2017
Local time: 12:00

IV.2.4)Languages in which tenders or requests to participate may be submitted:


Section VI: Complementary information

VI.2)Information about electronic workflows

VI.3)Additional information:

This procurement will be managed through an e-procurement system named REDIMO2. REDIMO2 is used for contracting for most works, goods and services that are awarded following an electronic competitive tendering process.

To participate in this procurement you will need to register on REDIMO2 (If you are not already). Please register at

Please e-mail our helpdesk if you have any queries with registering your details on REDIMO2.

All Tender documentation will be made available from REDIMO and bidders should ensure that they have read all documentation prior to submitting a response.

VI.4)Procedures for review

VI.4.1)Review body

Department for Education
Sanctuary Buildings, 20 Great Smith Street
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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