Department of Health Website Design Contract

Department of Health Website Design Contract

The GOV.UK platform is currently restricted in its functionality and so is not always able to offer policy officials at DH a suitable platform on which to launch a complex publication, consultation or campaign. To address this issue the digital team have previously commissioned the external creation of individual microsites to cater to the functional needs of specific policies or campaigns and hosted these sites on WordPress. 

RM1043 Digital Services – Department of Health (DoH) Website Refresh

Reference number:RM1043 DSF01-048

Deadline date:17/07/2014

This deadline is for…Transparency purposes only. This is a Call-Off from an established framework, RM1043 Digital Services, and no additional tenders will be accepted.

Contract value:£0 – £0

Location where the contract is to be carried out:United Kingdom

Is this suitable for smaller suppliers?Yes

Name of the buying organisation:Crown Commercial Service on behalf of Department of Health (DoH)

Description of the contract

The GOV.UK platform is currently restricted in its functionality and so is not always able to offer policy officials at DH a suitable platform on which to launch a complex publication, consultation or campaign. To address this issue the digital team have previously commissioned the external creation of individual microsites to cater to the functional needs of specific policies or campaigns and hosted these sites on WordPress. These microsites have been very well received by the public and the policy officials. However, the creation of individual bespoke microsites for each campaign has proved to be very resource and time intensive. This individual design approach has led to inconsistencies in their look and feel, and some aspects of the sites have not always met the GDS style guide. To address the issues highlighted above the digital team proposes to develop a WordPress ‘Super’ theme which can be applied to all common campaign, publication and consultation requests with a minimum amount of configuration. This ‘Super’ theme will provide a consistent look and feel to the microsites and ensure that all new microsites meet the requirements of the GDS style guide. The new WordPress theme will not explicitly replace any functionality offered by GOV.UK but will allow for the re-skinning of pre-existing microsites. Current artifacts The majority of the user needs have already been met by the microsites that the DH digital team currently have in place and user satisfaction has been high. Following the recent Vulnerable Older People Plan (VOPP) consultation the policy team rated the quality of respondents comments gathered through the VOPP microsite at 4/5. The officials also rated the targeting of respondents at 4/5. Furthermore, in the 6 week period from 01/12/13 – 17/01/14 the following microsites received 60,389 visits: • Dementia Challenge – 43,536 • Francis response to Mid Staffs – 6,762 • Compassionate care – 4,284 • Digital challenge – 2,901 • Better Health and Care – VOPP – 2,906 This clearly illustrates the popularity of the microsites and the need for their continued use. Each of the sites listed above included elements of unique functionality which is not currently available on GOV.UK. The unique functionality of a few of these sites has been explained below: • http://francisresponse.dh.gov.uk/ – the Francis Report included 290 separate recommendations and so required the creation of a site that would allow users to search for individual recommendations. • http://autismstrategy.dh.gov.uk/ – the publication of the Autism Strategy required the digital team to make the site more accessible to disabled people. • http://medicalinnovationbill.dh.gov.uk/ – the Medical Innovation Bill team required a site that would allow respondents to reply to individual questions within their consultation – linking the questions to the relevant sections of the Bill. • http://dementiachallenge.dh.gov.uk/ – this dementia challenge campaign site allowed the dementia team to direct users to content produced by the Department’s partner organisations and collect the email addresses of individuals interested in the progress of the campaign. Any proposed solution will have to incorporate each of these functions as well as those outlined in the user needs section. The theme must also ensure that all microsites adhere to the GDS style guide. Further user needs that need to be built into the solution include: • ensuring all government sites are compliant with the GDS style guide; • the experience across all microsites to be consistent and have the look and feel of a GOV.UK site; and • the ability to quickly and confidently set up a complex microsite for a consultation, campaign or publication. Current Technologies and Languages The solution will be hosted on the DH’s pre-existing platform, currently managed by DXW. Any solution must be able to sit on this platform, and the provider may utilise the current set of third party plugins. The solution must also allow for the re-skinning of current legacy microsites. REQUIRED OUTCOMES The DH digital team expect the new product to be launched by 18th September. The proposition has two key objectives as set out below: 1. Develop a single ‘universal’ WordPress ‘Super’ theme that allows for the creation of three distinct microsites, all of which fully meet the GDS style guidelines. 2. Re-skin pre-existing microsites with the new theme. The digital team expects the development and testing of the product to take up to 8 weeks to complete. From experience and external guidance, we expect this work to be able to be completed in 2 sprints of 2-3 week, with the following outputs expected from each sprint: Alpha – initial wiring frame designs. Beta – (sprint 1) testable version of the final product. Live – (sprint 2) fully functional product that has passed through two levels of testing. This project will not require a discovery phase as both user testing and research were carried out ahead of the creation of the current microsites. The user needs identified in the creation of the current microsites have been listed below. Ongoing user research will be completed by the DH digital team.

 

Classification of the contract

72000000IT services: consulting, software development, Internet and support

Additional information

Contract type:Services – Unspecified

Is it a framework agreement?Yes

Framework agreement details:contract being called off a framework agreement

Is this contract related to a programme of funding?No

Contract will be awarded based on:Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract:2 Months

Who to contact

Contact nameDSF Managed Service Team

Organisation nameCrown Commercial Service

Address9th Floor The Capital, Old Hall Street, Liverpool, L3 9PP

Telephone03454102222

Extension number:

Fax

How to apply

This is a Call-Off RFP from an established framework – RM1043 Digital Services – and has been published for transparency purposes only. This RFP is open only to suppliers specifically invited via the Crown Commercial Service eSourcing Suite and no additional tenders will be accepted.

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