Digital Dictation and Outsourced Transcription Services Framework

Digital Dictation and Outsourced Transcription Services Framework

4 Lots. Lot 1: Digital dictation hardware and software as a service solution.

United Kingdom-Dorking: Office-support services

2018/S 099-226228

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

NHS Commercial Solutions on behalf of Surrey and Borders Partnership NHS Foundation Trust
The Atrium, Curtis Road
Dorking
RH4 1XA
United Kingdom
Telephone: +44 1306646816
E-mail: monjur.elahi@nhs.net
NUTS code: UK
Internet address(es):Main address: http://www.commercialsolutions-sec.nhs.uk/

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://commercialsolutions.bravosolution.co.uk/web/login.shtml
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://commercialsolutions.bravosolution.co.uk/web/login.shtml
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Framework Agreement for Digital Dictation, Outsourced Transcription and associated Services

Reference number: 4189-1964

II.1.2)Main CPV code

79500000

II.1.3)Type of contract

Services

II.1.4)Short description:

NHS Commercial Solutions on behalf of Surrey and Borders Partnership NHS Foundation Trust, invites potential Tenderers to submit bids for Digital Dictation, Outsourced Transcription and associated Services. The Framework Agreement is going to be divided into the following Lots:

Lot 1: Digital dictation hardware and software as a service solution;

Lot 2: In-house and outsourced digital dictation service solution;

Lot 3: Outsourced transcription service solution; and.

Lot 4: Managed service solution.

II.1.5)Estimated total value

Value excluding VAT: 34 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 4
II.2)Description

II.2.1)Title:

Digital dictation hardware and software as a service solution

Lot No: Lot 1

II.2.2)Additional CPV code(s)

79500000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The scope of this lot includes:

a) the supply of hardware;

b) software as a service solutions;

c) warranty and repair services;

d) installation, integration, training; and

e) consultancy services.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 8 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The Framework Agreement will be let for an initial period of 2 years with the option to extend for a further 12 x 2 months.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

In-house and outsourced digital dictation service solution

Lot No: Lot 2

II.2.2)Additional CPV code(s)

79500000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The Service provider will offer an end-to-end digital dictation service solution which is either locally or externally hosted and operated within a participating authority’s environment / single organisation or a defined environment. This will include supply, installation, integration, commissioning of digital dictation hardware, software, workflow and associated supplies and services.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 8 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The Framework Agreement will be let for an initial period of 2 years with the option to extend for a further 12 x 2 months.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

Tenders must be presented in the form of electronic catalogues or include an electronic catalogue

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Lot 3: Outsourced transcription service solution

Lot No: Lot 3

II.2.2)Additional CPV code(s)

79500000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The scope of this lot is likely to include the outsourcing of transcription services to help the participating authority reduce the turnaround time of documents.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 8 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The Framework Agreement will be let for an initial period of 2 years with the option to extend for a further 12 x 2 months.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

Tenders must be presented in the form of electronic catalogues or include an electronic catalogue

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Managed service solution

Lot No: Lot 4

II.2.2)Additional CPV code(s)

79500000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The Tenderers will offer a fully managed end-to-end digital dictation service which could either be in-house or outsourced, tailored to a participating authority’s requirements to accommodate associated services, e.g. Hybrid mailing.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 10 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The Framework Agreement will be let for an initial period of 2 years with the option to extend for a further 12 x 2 months.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

Tenders must be presented in the form of electronic catalogues or include an electronic catalogue

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As defined in the procurement documentation.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

Selection criteria as stated in the procurement documents.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

Selection criteria as stated in the procurement documents.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 10
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2017/S 177-362394

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 21/06/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 21/06/2018

IV.2.7)Conditions for opening of tenders

Date: 21/06/2018
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The use of this Framework Agreement will be open to all UK Public Sector bodies, including in particular, the following in the United Kingdom and their respective statutory successors and organisations created as a result of re-organisations or organisational changes, and any private sector entities having similar procurement needs:

— National Health Service (NHS) bodies in England, including acute Trusts (including those operating community hospitals and the provider functions of the former Primary Care Trusts), Care Trusts, Mental Health Trusts, Ambulance Trusts, any of which may be an NHS Foundation Trust, and Clinical Support Units (CSU’s),Clinical Commissioning Groups (CCG’s), General Practitioners and General Practitioner commissioning consortia, Special Health Authorities and Area Teams (See http://www.nhs.uk/ServiceDirectories/Pages/NHSTrustListing.aspx),

— Health Boards, NHS Trusts, Community Health Councils and other constituent bodies of the NHS in Wales(http://www.wales.nhs.uk/nhswalesaboutus/structure),

— NHS Scotland and its constituent bodies including: the Scottish Ambulance Service, Special NHS Boardsand the other constituent organisations of the Scottish National Health Service (http://www.scot.nhs.uk/organisations/),

— Health and Social Care Trusts, Health Agencies and other constituent bodies of the Health and Social CareService in Northern Ireland (http://online.hscni.net/),

— Local Authorities, a list of such authorities being available at: http://www.idea.gov.uk/idk/org/la-data.do and

— Social Enterprises and Community Interest Companies (CICs).

VI.4)Procedures for review

VI.4.1)Review body

Surrey and Borders Partnership NHS Trust, on behalf of NHS Commercial Solutions
Leatherhead
United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

The Authority will incorporate a standstill period at the point of information on the award of the Framework Agreement is communicated to tenderers. That notification will provide a full information on the award decision. The standstill period which shall be for a minimum of 10 calendar days provides time for unsuccessful tenderers to challenge the award decision before the Framework Agreement is concluded. The Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

24/05/2018

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