Digital Transformation Strategy – Request for Quotation

Digital Transformation Strategy – Request for Quotation

We are in the process of creating a new digital transformation strategy which will underpin the delivery of our corporate strategy that was launched in April this year.

Opportunity Id
DN379493
Title
RFQ For Customer Insight to inform Digital Transformation programme
Categories
150000 – Consultancy
191500 – Market Research
261517 – Consultancy
270000 – Information Communication Technology
311600 – Services
Description
RBH are on an exciting journey to transform how we deliver services to our customers. We are in the process of creating a new digital transformation strategy which will underpin the delivery of our corporate strategy that was launched in April this year. At the heart of the corporate strategy we have three fundamental priorities – Growing Together, Thriving Together and Improving Together. More details can be found on our website. To support with key strategic decisions in regards to our new digital transformation strategy, RBH are inviting tenders from interested parties who can help us understand our existing customers better and their experience of interacting with us via our current website. We are seeking to understand what our competitors have done in terms of offering services online. What are the services they are offering online? How far have they automated the processes? Finally we feel that we have strong brand but need advice on how to best use this to optimise access through digital channels.
Region(s) of supply
NORTH WEST (ENGLAND)
Estimated value
N/A
Keywords
Digital, Transformation, Customer

Key dates

Estimated contract dates
Start date
17/12/2018
End date
29/03/2019

 

Contact details

Buyer
Rochdale Boroughwide Housing
Contact
Stephen Camm
Telephone
01706 273726
Address
Rochdale Boroughwide Housing
Rochdale
Lancashire
OL11 1RY

Expression of interest window

From 30/11/2018 12:09 to 10/12/2018 12:00

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