Domiciliary and Personal Care Tender London

Tower Hamlets
Mulberry Place
Contact point(s): Procurement
For the attention of: Jay Bains
E14 2BG London
UNITED KINGDOM
Telephone: +44 2073640785
E-mail: procurement@towerhamlets.gov.uk

Internet address(es):

General address of the contracting authority: http://www.towerhamlets.gov.uk

Electronic access to information: https://procontract.due-north.com/register

Electronic submission of tenders and requests to participate: https://procontract.due-north.com/register

Further information can be obtained from: Tower Hamlets
Mulberry Place
Contact point(s): Procurement
For the attention of: Jay Bains
E14 2BG London
UNITED KINGDOM
Telephone: +44 2073640785
E-mail: procurement@towerhamlets.gov.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Tower Hamlets
Mulberry Place
Contact point(s): Procurement
For the attention of: Jay Bains
E14 2BG London
UNITED KINGDOM
Telephone: +44 2073640785
E-mail: procurement@towerhamlets.gov.uk

Tenders or requests to participate must be sent to: Tower Hamlets
Mulberry Place
Contact point(s): Procurement
For the attention of: Jay Bains
E14 2BG London
UNITED KINGDOM
Telephone: +44 2073640785
E-mail: procurement@towerhamlets.gov.uk

Regional or local authority

Health
Other: health and social care services

The contracting authority is purchasing on behalf of other contracting authorities: no

AHS/CS5019 Domiciliary and Personal Care.

Services
Service category No 25: Health and social services
NUTS code

The notice involves the establishment of a framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 14

Duration of the framework agreement

Duration in months: 60
Justification for a framework agreement, the duration of which exceeds four years: The contract refers to Light Touch Regime Services. The 60 months above specified include the option of two extension of 12 months each.

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 108 750 000 GBP

Domiciliary Care Preferred Provider Framework for the spot purchase of domiciliary and personal care services. The Framework is comprised of 6 lots:
Lot A: The provision of domiciliary care to adults aged 18+ in the North West of the borough;
Lot B: The provision of domiciliary care to adults aged 18+ in the North East of the borough;
Lot C: The provision of domiciliary care to adults aged 18+ in the South West of the borough;
Lot D: The provision of domiciliary care to adults aged 18+ in the South East of the borough;
Lot E: The provision of domiciliary care to adults aged 18+ from the Chinese and Vietnamese communities (borough-wide);
Lot F: The provision of domiciliary care to adults aged 18+ from the Somali community (borough wide);
Lot G: The provision of personal care services to disabled children (borough-wide);
Lot H: The provision of in-home respite care to informal carers (borough-wide).

85100000, 85300000

The contract is covered by the Government Procurement Agreement (GPA): no

Variants will be accepted: no

Domiciliary Care Preferred Provider Framework for the spot purchase of domiciliary and personal care services. The Framework is comprised of 6 lots:
Lot A: The provision of domiciliary care to adults aged 18+ in the North West of the borough;
Lot B: The provision of domiciliary care to adults aged 18+ in the North East of the borough;
Lot C: The provision of domiciliary care to adults aged 18+ in the South West of the borough;
Lot D: The provision of domiciliary care to adults aged 18+ in the South East of the borough;
Lot E: The provision of domiciliary care to adults aged 18+ from the Chinese and Vietnamese communities (borough-wide);
Lot F: The provision of domiciliary care to adults aged 18+ from the Somali community (borough wide);
Lot G: The provision of personal care services to disabled children (borough-wide);
Lot H: The provision of in-home respite care to informal carers (borough-wide).
A list of the wards included in the geographic areas covered by each of Lots A to D is available with the PQQ and a map of the borough showing the wards can be found at:

http://sps2ksrv.towerhamlets.gov.uk/cms_data/maps/mapSelection.html?http://cms.esriuk.com/TowerHamlets/Sites/Council_Democracy/

Detailed demographic information on each of the borough wards can additionally be found at:

http://www.towerhamlets.gov.uk/lgnl/community_and_living/borough_statistics/Ward_profiles.aspx

Bidders for Lots A, B, C and D will wish to refer to this information in considering the demographic make-up of the specific Lot they wish to bid for.
The Council intends to issue an invitation to tender for a Preferred Provider Framework for domiciliary and personal care from which individual packages of care and support will be spot purchased. Inclusion in the Framework will not in itself guarantee a particular level of business for any supplier, as this will be based on best value considerations and service user choice. Standard contractual terms and conditions will apply to each supplier with individual Purchase Orders subsequently being used to create a contract for service on an individual basis. At contract commencement, for the four geographic lots, each of the two successful bidders will be allocated 50 % of the available hours of care. All subsequent purchases will be made in the way described above.
The Preferred Provider Framework will be closed to new entrants for a minimum 36 month period from the date on which it comes into effect and up to a maximum of 60 months, and will be limited to a maximum number of suppliers per lot as set out below:
Lot A-The provision of domiciliary care to adults aged 18+ (North West): Value: 5 000 000 GBP; Maximum providers: 2.
Lot B-The provision of domiciliary care to adults aged 18+ (North East): Value: 5 000 000 GBP; Maximum providers: 2.
Lot C— The provision of domiciliary care to adults aged 18+ (South West): Value: 5 000 000 GBP; Maximum providers: 2.
Lot D-The provision of domiciliary care to adults aged 18+ (South East): Value: 5 000 000 GBP; Maximum providers: 2.
Lot E-The provision of domiciliary care to adults aged 18+ (Chinese and Vietnamese communities): Value: 250 000 GBP; Maximum providers: 1.
Lot F-The provision of domiciliary care to adults aged 18+ (Somali Communities): Value 250 000 GBP; Maximum providers: 1.
Lot G-The provision of personal care services to disabled children at home: Value: 1 000 000 GBP; Maximum providers: 2.
Lot H- The provision of respite care at home to informal carers: Value: 263 000 GBP; Maximum providers: 2.
Bidders for Lots A, B, C and D will be limited to bidding for one of those lots only, and will be required to identify which lot they are bidding for when submitting the PQQ.
Bidders can apply for one or more Lots E, F, G and H in any combination. Bidders that apply for one of lots A, B, C and D will also be able to apply for lots E, F, G and H.
In respect of consortia bids, each bidder must only be party to one bid in respect of each Lot in the procurement.
Bidders will have to demonstrate how they will promote the ethos of independence and choice to service users, how they will enable service users to exercise control over their own lives, and how they will ensure that individuals and families served are offered high quality, safe and consistent services.
The Council is committed to becoming an Ethical Care Council, and successful bidders will be contractually required to comply fully with the Ethical Care Charter published by Unison.
In outline, the services to be delivered via each Lot will provide the following:
Lots A, B, C, D, E and F.
For Lots A to D the service is delivered in each of the four geographic areas to adults aged 18+ with a broad range of care and support needs, and this means that successful tenderers may be required to deliver services that include the ability to meet a number of more specialist needs including (but not limited to):
— Working with people with Autistic Spectrum Disorders;
— Working with younger adults and older people with complex and multiple disorders which may encompass both health and social care needs;
— Working with older people with Dementia and related conditions;
— End of life care.
With regards to the above Lots, the Council anticipates that in respect of current in-house provision, TUPE will apply to current staff. The number of staff to which the Council anticipates TUPE will apply is currently 111 (3 supervisors, 3 administrative assistants and 105 care staff). The current hourly rate (inclusive of holiday pay) for the care staff is 10,52 GBP. Detailed data will be provided with invitations to tender. The Council does not warrant the accuracy of the data and will not accept any liability arising from it. In accordance with the Council’s policy, tenderers are advised to seek independent legal advice on TUPE.
Traditionally, Domiciliary Care services have been delivered to the individual in their own home, but with the advent of the Transforming Adult Social Care policy agenda, and the development of Personalisation, this is changing. To support increased choice and control, the Council will require successful tenderers for inclusion in its Preferred Provider Framework to offer services to individuals which actively support them to, for example, access mainstream community facilities and which more generally promote their independence and wellbeing. In this regard, the service to be delivered will have similarities to that offered by an employed personal assistant.
For lots E and F the same description as above applies, but will cover the specific communities identified on a borough wide basis.
Lot G.
A personal care service for disabled children and young people with disabilities, to enable and support them to live ordinary family lives and participate in universal activities. The service will be delivered to the individuals in their own home and in the community to support access to universal services and to provide families with a short break from their caring responsibilities.
The Service Provider shall work with children and young people who have 1 or more of the following conditions:
— Communication, Behavioural, Emotional and Social Needs;
— Learning Disabilities;
— Autistic Spectrum Disorders (ASD);
— Challenging Behaviour;
— Sensory Impairment;
— Other long-term medical conditions;
— Multiple Disabilities.
Lot H.
A service for informal carers who have been assessed as requiring assistance with caring for an individual who is in receipt of Community Care services provided by the Council. The service may include:
— undertaking domestic tasks, such as cleaning, shopping and laundry to provide some respite for the carer;
— spending time with the cared for person in order to give the carer an opportunity to go out;
— enabling the cared for person to access community facilities or similar in order to provide the carer with a break;
— the service will also operate in conjunction with the Council’s Carers Emergency Card scheme so prospective providers will need to have the capacity to provide an immediate response as and when required.
The London Borough of Tower Hamlets has a diverse population and prospective providers will have to offer, through the procurement process, a high degree of certainty that they will be able to deliver a sensitive and appropriate service to all communities across the Borough.
The Contract requires the provider to pay the London Living Wage. The contract will be awarded on a fixed price basis, other than in relation to changes in the London Living Wage.
The Council has introduced an Electronic Home Care Monitoring system, and use of this system to monitor supplier performance will be a contractual requirement for services provided under Lots A to F plus H. The Council is also considering whether to introduce an equivalent requirement for services provided under Lot G, and will determine this prior to contract award.
The Council is committed to improving the quality of life for both residents and businesses within Tower Hamlets. In line with The Public Services (Social Value) Act 2012 the authority will consider how this procurement might improve the economic, social and environmental well-being of the relevant area. In order to achieve this, it is our objective to work with existing and future contractors to secure an appropriate level of community benefits through the procurement process. Detailed guidance and minimum levels of the economic and community benefit applicable to this tender will be available within the tender documentation.
The anticipated contract start date is: Monday, 28.11.2016
Contract duration: 60 months. Initial 36 months plus 2 possible extensions of 12 months each. The extensions of the contract will be at the discretion of the Council.
Estimated value excluding VAT: 108 750 000 GBP

Options: no

This contract is subject to renewal: no

Duration in months: 60 (from the award of the contract)

As specified in the PQQ/Tender documentation.

NA.

The performance of the contract is subject to particular conditions: no

Information and formalities necessary for evaluating if the requirements are met: Bidders are required to have Care Quality Commission registration (personal care).

Information and formalities necessary for evaluating if the requirements are met: As specified in the PQQ/Tender documentation.

Information and formalities necessary for evaluating if the requirements are met:
As specified in the PQQ/Tender documentation.

Execution of the service is reserved to a particular profession: yes
Reference to the relevant law, regulation or administrative provision: Bidders are required to have Care Quality Commission registration (personal care).

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Restricted

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

An electronic auction will be used: no

Payable documents: no

27.5.2016 – 12:00

27.6.2016

English.

in days: 90 (from the date stated for receipt of tender)

Persons authorised to be present at the opening of tenders: no

This is a recurrent procurement: no

The contract is related to a project and/or programme financed by European Union funds: no

A bidder’s conference for prospective tenderers will be held on the 5.5.2016 between 9:00 am and 12:00 pm. More details of the venue and arrangements for this conference will be made available via the portal during the week commencing 17th of April. With regards to information provided in section II.1.4): ‘Information on framework agreement: (if applicable)’, we would like to note that the maximum number of participants to the framework agreement covers all 7 lots and that the maximum number per lot is as stated at II.2.1): ‘Total quantity or scope: (including all lots, renewals and options, if applicable)’, and hereby restated:
— Lot A-The provision of domiciliary care to adults aged 18+ (North West): Maximum providers: 2;
— Lot B-The provision of domiciliary care to adults aged 18+ (North East): Maximum providers: 2;
— Lot C-The provision of domiciliary care to adults aged 18+ (South West): Maximum providers: 2;
— Lot D-The provision of domiciliary care to adults aged 18+ (South East): Maximum providers: 2;
— Lot E-The provision of domiciliary care to adults aged 18+ (Chinese and Vietnamese communities): Maximum providers: 1;
— Lot F-The provision of domiciliary care to adults aged 18+ (Somali Communities): Maximum providers: 1;
— Lot G-The provision of personal care services to disabled children at home: Maximum providers: 2;
— Lot H- The provision of respite care at home to informal carers: Maximum providers: 2.

15.4.2016