Dorset Healthwatch Contract 2018

Dorset Healthwatch Contract 2018

Provide Local Healthwatch Service and Independent Complaints Advocacy (NHS Services).

United Kingdom-Dorchester: Health and social work services

2018/S 193-436635

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Dorset County Council
Dorset County Council, County Hall
Dorchester
DT1 1XJ
United Kingdom
Contact person: Mrs Angela Pavey
Telephone: +44 1305221280
E-mail: angela.pavey@dorsetcc.gov.uk
NUTS code: UKK22Internet address(es):Main address: http://www.dorsetforyou.com/

Address of the buyer profile: http://www.dorsetforyou.com/

I.1)Name and addresses

Bournemouth Borough Council
Town Hall, St Stephen’s Road
Bournemouth
BH2 6DY
United Kingdom
Telephone: +44 1202451451
E-mail: enquiries@bournemouth.gov.uk
NUTS code: UKK21Internet address(es):Main address: http://www.bournemouth.gov.uk

I.1)Name and addresses

Borough of Poole
Civic Centre
Poole
BH15 2RU
United Kingdom
Telephone: +44 1202633633
E-mail: enquiries@poole.gov.uk
NUTS code: UKK21Internet address(es):Main address: http://archive.poole.gov.uk

I.2)Information about joint procurement

The contract involves joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.supplyingthesouthwest.org.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.supplyingthesouthwest.org.uk

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)

Reference number: DN326693

II.1.2)Main CPV code

85000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Local authorities are required under the Health and Social Care Act 2012 to procure an organisation to provide a Local Healthwatch service. The Act also makes provision for Local Authorities to make arrangements for the delivery of an independent complaints advocacy service in relation to their area, for complaints relating to the provision of health services. Both of these services are being re-procured to cover the geographical areas of Bournemouth, Dorset and Poole.

II.1.5)Estimated total value

Value excluding VAT: 2 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

Lot 1 and Lot 2.

II.2)Description

II.2.1)Title:

Local Healthwatch Service

Lot No: 1

II.2.2)Additional CPV code(s)

85320000

II.2.3)Place of performance

NUTS code: UKK21
NUTS code: UKK22

II.2.4)Description of the procurement:

Lot 1: Local Healthwatch Service. Functions:

1) promoting, and supporting the involvement of local people in the commissioning, provision and scrutiny of local care services;

2) enabling local people to monitor and review the commissioning, decommissioning and provision of local care services;

3) obtaining the views of local people about their needs for, and their experiences of local care services and making those views known. Making reports and recommendations about how local care services could or ought to be improved to those responsible for commissioning, providing, managing or scrutinising those services and to the Healthwatch England committee of the Care Quality Commission;

4) ensure consumers are aware of and able to access good quality information and advice from existing provisions that supports choice and control in accessing services and support;

5) seeking views on the experiences of local people and making those known to the Healthwatch England committee of CQC;

6) making recommendations to the Healthwatch England committee of CQC to advise CQC about special reviews or investigations to conduct (where the circumstances justify doing so making such recommendations direct to CQC);

7) making recommendations to the Healthwatch England committee of CQC to publish reports under Section 45(3) of the Health and Social Care Act 2008 about particular matters;

8) giving to the Healthwatch England committee of CQC such assistance as it may require enabling it to carry out its functions effectively, efficiently and economically.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

The Council reserves the right to extend the initial contract (of 36 months) by a further contract period (of up to 24 months).

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Independent Complaints Advocacy (NHS Services)

Lot No: 2

II.2.2)Additional CPV code(s)

85312300

II.2.3)Place of performance

NUTS code: UKK21
NUTS code: UKK22

II.2.4)Description of the procurement:

Lot 2: Independent Complaints Advocacy (NHS Services). The service will ensure that independent advocacy skills are used to provide practical support and direction to people, to assist them in finding a resolution to their complaint, about NHS services in the local authority areas of Bournemouth, Poole and Dorset. The service must be fully compliant with all relevant regulations of the Health and Social Care Act 2012.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

The Council reserves the right to extend the initial contract (of 36 months) by a further contract period (of up to 24 months).

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As stated in the procurement document.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 05/11/2018
Local time: 14:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 05/11/2018
Local time: 14:30

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Local Government Review 2019:

Tenderers are asked to note that, In February 2017, to best protect public services and represent the whole of Dorset as the Government continues to reduce the funding it gives to local councils, six Dorset councils — including Dorset County Council — submitted a proposal to replace the nine authorities with two unitary for all Dorset. This proposal is known as “Future Dorset”.

In February 2018, the Secretary of State agreed that the current nine councils across Dorset will be dissolved at the end of March 2019 and 2 new organisations, known as “Dorset Council” and “Bournemouth, Christchurch and Poole Council” will come into effect from 1.4.2019.

Accordingly the winning bidder(s) will contract with Dorset Council and Bournemouth, Christchurch and Poole Council.

The Council reserves the right not to award a contract, to make whatever changes it sees fit to the timing of the procurement process or to cancel the process in its entirety at any stage and, where it considers it appropriate to do so, to award a contract for only 1 lot.

Contract value:

Tenderers are asked to note that, the value of the total contract as expressed in Section II.1.5) above, is an estimate only. The Central Government grant funding allocation has historically been topped up by the partner Councils. Tenderers should be aware that if the estimated Government allocation reduces over the life of the contract, Council top-ups will remain the same. Therefore, tenderers will need to demonstrate robust business resilience plans.

VI.4)Procedures for review

VI.4.1)Review body

Royal Courts of Justice
London
WC2A 2LL
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

01/10/2018

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