Durham County Council Domiciliary Care Services Framework

Durham County Council Domiciliary Care Services Framework

The Framework Agreement is for the provision of Domiciliary Care Services for Adults, Children and Young People. 

United Kingdom-Durham: Health and social work services

2018/S 238-544041

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Durham County Council
Corporate Procurement, County Hall, Durham
Durham
DH1 5UL
United Kingdom
Contact person: Kay Duthie
E-mail: kay.duthie@durham.gov.uk
NUTS code: UKC14
Internet address(es):Main address: http://www.durham.gov.uk

Address of the buyer profile: www.nepo.org

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.nepo.org
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: http://www.nepo.org
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Framework Agreement for the Provision of Domiciliary Care Services

Reference number: DN380600

II.1.2)Main CPV code

85000000

II.1.3)Type of contract

Services

II.1.4)Short description:

The Framework Agreement is for the provision of Domiciliary Care Services for Adults, Children and Young People. This contract will be available for use by Durham County Council on its own behalf and on behalf of North Durham and Durham Dales Easington and Sedgefield Clinical Commissioning Groups (CCG’s). It is not anticipated that CCG’s will use the Contract from inception, though the intention is that care packages required by CCG’s will be included within the first year of the agreement. This will be confirmed in writing to providers before call off of CCG packages commences.

II.1.5)Estimated total value

Value excluding VAT: 163 700 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for maximum number of lots: 5
II.2)Description

II.2.1)Title:

Demand Zone/Lot 1

Lot No: 1

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC14
Main site or place of performance:

County Durham Area as detailed in the ITT documents for this Demand Zone/Lot.

II.2.4)Description of the procurement:

This procurement is issued under an open tender process inline with Public Contracts Regulation 2015. Durham County Council currently purchases Domiciliary Care under Framework Agreements (awarded in [2014] and referred to as the “Existing Frameworks”) allocated across ten geographical demand zones within County Durham.

This framework model of procurement will continue from 1.4.2019, with this new Framework Agreements (“New Frameworks”) being established allowing for individual contracts to be awarded under a call-off arrangement to organisations within each demand zone/lot for the provision of domiciliary services for adults, children and young people (details of the specification and the demand zone/lots are detailed in the Invitation to Tender Documents available on the NEPO Procontract Portal with reference DN380600).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The duration of the Framework Agreement is 4 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for up to a further 24 months (in the form of 2 x 12 month extensions or up to 2 years) from the actual end date. The maximum length of the Framework Agreement is therefore 6 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please access the tender documentation which is available to download for free via the NEPO Portal –http://nepo.org and access tender reference DN380600

If you have any queries setting your organisation up on the system, please contact Supplier Technical Support Proactis Helpdesk Ticketing System http://proactis.kayco.com — Email: ProContractSuppliers@proactis.com — Telephone: 0330 005 0352

II.2)Description

II.2.1)Title:

Demand Zone/Lot 2

Lot No: 2

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC14
Main site or place of performance:

County Durham Area as detailed in the ITT documents for this demand zone/lot.

II.2.4)Description of the procurement:

This procurement is issued under an open tender process inline with Public Contracts Regulation 2015. Durham County Council currently purchases Domiciliary Care under Framework Agreements (awarded in [2014] and referred to as the “Existing Frameworks”) allocated across ten geographical demand zones within County Durham.

This framework model of procurement will continue from 1.4.2019, with this new Framework Agreements (“New Frameworks”) being established allowing for individual contracts to be awarded under a call-off arrangement to organisations within each demand zone/lot for the provision of domiciliary services for adults, children and young people (details of the specification and the demand zone/lots are detailed in the Invitation to Tender Documents available on the NEPO Procontract Portal with reference DN380600).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The duration of the Framework Agreement is 4 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for up to a further 24 months (in the form of 2 x 12 month extensions or up to 2 years) from the actual end date. The maximum length of the Framework Agreement is therefore 6 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please access the tender documentation which is available to download for free via the NEPO Portal –http://nepo.org and access tender reference DN380600

If you have any queries setting your organisation up on the system, please contact Supplier Technical Support Proactis Helpdesk Ticketing System http://proactis.kayco.com — Email: ProContractSuppliers@proactis.com — Telephone: 0330 005 0352

II.2)Description

II.2.1)Title:

Demand Zone/Lot 3

Lot No: 3

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC14
Main site or place of performance:

County Durham Area as detailed in the ITT documents for this demand zone/lot.

II.2.4)Description of the procurement:

This procurement is issued under an open tender process inline with Public Contracts Regulation 2015. Durham County Council currently purchases Domiciliary Care under Framework Agreements (awarded in [2014] and referred to as the “Existing Frameworks”) allocated across ten geographical demand zones within County Durham.

This framework model of procurement will continue from 1.4.2019, with this new Framework Agreements (“New Frameworks”) being established allowing for individual contracts to be awarded under a call-off arrangement to organisations within each demand zone/lot for the provision of domiciliary services for adults, children and young people (details of the specification and the demand zone/lots are detailed in the Invitation to Tender Documents available on the NEPO Procontract Portal with reference DN380600).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The duration of the Framework Agreement is 4 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for up to a further 24 months (in the form of 2 x 12 month extensions or up to 2 years) from the actual end date. The maximum length of the Framework Agreement is therefore 6 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please access the tender documentation which is available to download for free via the NEPO Portal –http://nepo.org and access tender reference DN380600

If you have any queries setting your organisation up on the system, please contact Supplier Technical Support Proactis Helpdesk Ticketing System http://proactis.kayco.com — Email: ProContractSuppliers@proactis.com — Telephone: 0330 005 0352

II.2)Description

II.2.1)Title:

Demand Zone/Lot 4

Lot No: 4

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC14
Main site or place of performance:

County Durham Area as detailed in the ITT documents for this demand zone/lot.

II.2.4)Description of the procurement:

This procurement is issued under an open tender process inline with Public Contracts Regulation 2015. Durham County Council currently purchases Domiciliary Care under Framework Agreements (awarded in [2014] and referred to as the “Existing Frameworks”) allocated across ten geographical demand zones within County Durham.

This framework model of procurement will continue from 1.4.2019, with this new Framework Agreements (“New Frameworks”) being established allowing for individual contracts to be awarded under a call-off arrangement to organisations within each demand zone/lot for the provision of domiciliary services for adults, children and young people (details of the specification and the demand zone/lots are detailed in the Invitation to Tender Documents available on the NEPO Procontract Portal with reference DN380600).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The duration of the Framework Agreement is 4 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for up to a further 24 months (in the form of 2 x 12 month extensions or up to 2 years) from the actual end date. The maximum length of the Framework Agreement is therefore 6 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please access the tender documentation which is available to download for free via the NEPO Portal –http://nepo.org and access tender reference DN380600

If you have any queries setting your organisation up on the system, please contact Supplier Technical Support Proactis Helpdesk Ticketing System http://proactis.kayco.com — Email: ProContractSuppliers@proactis.com — Telephone: 0330 005 0352

II.2)Description

II.2.1)Title:

Demand Zone/Lot 5

Lot No: 5

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC14
Main site or place of performance:

County Durham Area as detailed in the ITT documents for this demand zone/lot.

II.2.4)Description of the procurement:

This procurement is issued under an open tender process inline with Public Contracts Regulation 2015. Durham County Council currently purchases Domiciliary Care under Framework Agreements (awarded in [2014] and referred to as the “Existing Frameworks”) allocated across ten geographical demand zones within County Durham.

This framework model of procurement will continue from 1.4.2019, with this new Framework Agreements (“New Frameworks”) being established allowing for individual contracts to be awarded under a call-off arrangement to organisations within each demand zone/lot for the provision of domiciliary services for adults, children and young people (details of the specification and the Demand Zone/Lots are detailed in the Invitation to Tender Documents available on the NEPO Procontract Portal with reference DN380600).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The duration of the Framework Agreement is 4 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for up to a further 24 months (in the form of 2 x 12 month extensions or up to 2 years) from the actual end date. The maximum length of the Framework Agreement is therefore 6 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please access the tender documentation which is available to download for free via the NEPO Portal –http://nepo.org and access tender reference DN380600

If you have any queries setting your organisation up on the system, please contact Supplier Technical Support Proactis Helpdesk Ticketing System http://proactis.kayco.com — Email: ProContractSuppliers@proactis.com — Telephone: 0330 005 0352

II.2)Description

II.2.1)Title:

Demand Zone/Lot 6

Lot No: 6

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC14
Main site or place of performance:

County Durham Area as detailed in the ITT documents for this demand zone/lot.

II.2.4)Description of the procurement:

This procurement is issued under an open tender process inline with Public Contracts Regulation 2015. Durham County Council currently purchases Domiciliary Care under Framework Agreements (awarded in [2014] and referred to as the “Existing Frameworks”) allocated across ten geographical demand zones within County Durham.

This framework model of procurement will continue from 1.4.2019, with this new Framework Agreements (“New Frameworks”) being established allowing for individual contracts to be awarded under a call-off arrangement to organisations within each demand zone/lot for the provision of domiciliary services for adults, children and young people (details of the specification and the Demand Zone/Lots are detailed in the Invitation to Tender Documents available on the NEPO Procontract Portal with reference DN380600).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The duration of the Framework Agreement is 4 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for up to a further 24 months (in the form of 2 x 12 month extensions or up to 2 years) from the actual end date. The maximum length of the Framework Agreement is therefore 6 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please access the tender documentation which is available to download for free via the NEPO Portal –http://nepo.org and access tender reference DN380600

If you have any queries setting your organisation up on the system, please contact Supplier Technical Support Proactis Helpdesk Ticketing System http://proactis.kayco.com — Email: ProContractSuppliers@proactis.com — Telephone: 0330 005 0352

II.2)Description

II.2.1)Title:

Demand Zone/Lot 7

Lot No: 7

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC14
Main site or place of performance:

County Durham Area as detailed in the ITT documents for this demand zone/lot.

II.2.4)Description of the procurement:

This procurement is issued under an open tender process inline with Public Contracts Regulation 2015. Durham County Council currently purchases Domiciliary Care under Framework Agreements (awarded in [2014] and referred to as the “Existing Frameworks”) allocated across ten geographical demand zones within County Durham.

This framework model of procurement will continue from 1.4.2019, with this new Framework Agreements (“New Frameworks”) being established allowing for individual contracts to be awarded under a call-off arrangement to organisations within each demand zone/lot for the provision of domiciliary services for adults, children and young people (details of the specification and the Demand Zone/Lots are detailed in the Invitation to Tender Documents available on the NEPO Procontract Portal with reference DN380600).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The duration of the Framework Agreement is 4 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for up to a further 24 months (in the form of 2 x 12 month extensions or up to 2 years) from the actual end date. The maximum length of the Framework Agreement is therefore 6 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please access the tender documentation which is available to download for free via the NEPO Portal –http://nepo.org and access tender reference DN380600

If you have any queries setting your organisation up on the system, please contact Supplier Technical Support Proactis Helpdesk Ticketing System http://proactis.kayco.com — Email: ProContractSuppliers@proactis.com — Telephone: 0330 005 0352

II.2)Description

II.2.1)Title:

Demand Zone/Lot 8

Lot No: 8

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC14
Main site or place of performance:

County Durham Area as detailed in the ITT documents for this demand zone/lot.

II.2.4)Description of the procurement:

This procurement is issued under an open tender process inline with Public Contracts Regulation 2015. Durham County Council currently purchases Domiciliary Care under Framework Agreements (awarded in [2014] and referred to as the “Existing Frameworks”) allocated across ten geographical demand zones within County Durham.

This framework model of procurement will continue from 1.4.2019, with this new Framework Agreements (“New Frameworks”) being established allowing for individual contracts to be awarded under a call-off arrangement to organisations within each demand zone/lot for the provision of domiciliary services for adults, children and young people (details of the specification and the demand zone/lots are detailed in the Invitation to Tender Documents available on the NEPO Procontract Portal with reference DN380600).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The duration of the Framework Agreement is 4 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for up to a further 24 months (in the form of 2 x 12 month extensions or up to 2 years) from the actual end date. The maximum length of the Framework Agreement is therefore 6 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please access the tender documentation which is available to download for free via the NEPO Portal –http://nepo.org and access tender reference DN380600

If you have any queries setting your organisation up on the system, please contact Supplier Technical Support Proactis Helpdesk Ticketing System http://proactis.kayco.com — Email: ProContractSuppliers@proactis.com — Telephone: 0330 005 0352

II.2)Description

II.2.1)Title:

Demand Zone/Lot 9

Lot No: 9

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC14
Main site or place of performance:

County Durham Area as detailed in the ITT documents for this demand zone/lot.

II.2.4)Description of the procurement:

This procurement is issued under an open tender process inline with Public Contracts Regulation 2015. Durham County Council currently purchases Domiciliary Care under Framework Agreements (awarded in [2014] and referred to as the “Existing Frameworks”) allocated across ten geographical demand zones within County Durham.

This framework model of procurement will continue from 1.4.2019, with this new Framework Agreements (“New Frameworks”) being established allowing for individual contracts to be awarded under a call-off arrangement to organisations within each demand zone/lot for the provision of domiciliary services for adults, children and young people (details of the specification and the demand zone/lots are detailed in the Invitation to Tender Documents available on the NEPO Procontract Portal with reference DN380600).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The duration of the Framework Agreement is 4 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for up to a further 24 months (in the form of 2 x 12 month extensions or up to 2 years) from the actual end date. The maximum length of the Framework Agreement is therefore 6 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please access the tender documentation which is available to download for free via the NEPO Portal –http://nepo.org and access tender reference DN380600

If you have any queries setting your organisation up on the system, please contact Supplier Technical Support Proactis Helpdesk Ticketing System http://proactis.kayco.com — Email: ProContractSuppliers@proactis.com — Telephone: 0330 005 0352

II.2)Description

II.2.1)Title:

Demand Zone/Lot 10

Lot No: 10

II.2.2)Additional CPV code(s)

85000000

II.2.3)Place of performance

NUTS code: UKC14
Main site or place of performance:

County Durham Area as detailed in the ITT documents for this demand zone/lot.

II.2.4)Description of the procurement:

This procurement is issued under an open tender process inline with Public Contracts Regulation 2015. Durham County Council currently purchases Domiciliary Care under Framework Agreements (awarded in [2014] and referred to as the “Existing Frameworks”) allocated across ten geographical demand zones within County Durham.

This framework model of procurement will continue from 1.4.2019, with this new Framework Agreements (“New Frameworks”) being established allowing for individual contracts to be awarded under a call-off arrangement to organisations within each demand zone/lot for the provision of domiciliary services for adults, children and young people (details of the specification and the Demand Zone/Lots are detailed in the Invitation to Tender Documents available on the NEPO Procontract Portal with reference DN380600).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The duration of the Framework Agreement is 4 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for up to a further 24 months (in the form of 2 x 12 month extensions or up to 2 years) from the actual end date. The maximum length of the Framework Agreement is therefore 6 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please access the tender documentation which is available to download for free via the NEPO Portal –http://nepo.org and access tender reference DN380600

If you have any queries setting your organisation up on the system, please contact Supplier Technical Support Proactis Helpdesk Ticketing System http://proactis.kayco.com — Email: ProContractSuppliers@proactis.com — Telephone: 0330 005 0352

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 29
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 21/01/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 21/01/2019
Local time: 12:00
Place:

County Council of Durham

Information about authorised persons and opening procedure:

Officers of the Council.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

The High Court of England and Wales
7 Rolls Buildings, Fetter Lane
London
EC4A 1NL
United Kingdom
Telephone: +44 2079476000
E-mail: tcc.issue@hmcts.gsi.gov.ukInternet address: www.judiciary.gov.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

07/12/2018

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