DWP Records Management Service Contract
This Records Management Contract is for the provision of Services relating to the management of DWP’s hard copy Records only and does not include any electronic Records.
United Kingdom-London: Records management
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
General address of the contracting authority: https://www.gov.uk/government/organisations/department-for-work-pensions
Address of the buyer profile: https://gpsesourcing.cabinetoffice.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Heywood in Lancashire UK.
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
Any extension will be exercised at the sole discretion of the Contracting Authority.
This Records Management Contract is for the provision of Services relating to the management of DWP’s hard copy Records only and does not include any electronic Records, with the exception of the provision of services relating to the scanning of hard copy Records as set out in the specification (which is available in the ITT).
The Supplier shall provide the full end-to-end Records Management Service from the Contracting Authority’s single designated location which shall be Heywood File Store, which is located in Manchester Road, Heywood, Lancashire OL10 2PZ. Further details about the File Store at Heywood can be found in the ITT.
The Supplier’s responsibilities shall include, but not limited to, accepting deliveries of Records from the Contracting Authority’s Business Areas, preparing Records for storage (including barcoding, indexing and linking of Records), moving Records into storage, retrieving Files from storage, preparing Records for return to Business Areas, and destroying and archiving Records.
The supplier shall be required to undertake bulk projects on an ad-hoc basis, when requested by the Contracting Authority.
The Supplier shall be required to manage space effectively within the File Store.
The Supplier is also required to provide, install, manage and maintain a Records Management IT system to record all activities undertaken, including tracking the movement of all Files from Intake through to Destruction. The Records Management IT system shall have the capacity to allow extensive User access at any one time.
The supplier will be required to provider regular Management Reports to the Contracting Authority, it’s Business Areas and the Agent via the Records Management IT system.
The Supplier will be required to provide a help-desk service to answer the Contracting Authority’s User’s enquiries about the Records Management IT system and other general service enquiries related to the provision of the services.
The Supplier shall be required to provide training to the Contracting Authority’s Users about the Records Management IT system.
An Implementation Period will commence as soon as the Contract has been awarded, and delivery of the Services under this Contract is expected to commence 1.1.2017 (Activity Commencement Date), subject to the provisions in the Contract. Suppliers shall note that charges under this Contract will not come into effect until the Activity Commencement Date.
A detailed description of the Services, that the Supplier shall be required to supply under this Contract are set out in full in Attachment 4b of the ITT.
II.1.6)Common procurement vocabulary (CPV)
79996100, 48311100, 48613000, 63121000, 63121100, 64216200, 72512000, 79995100, 79999100, 92512100
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
After the Contract has been awarded, the Agent will manage the strategic and operational contract management activities on behalf of the Contracting Authority.
The Contracting Authority has decided not to divide this requirement into Lots as such division would make the contract technically difficult to manage. This is because the service shall be delivered from a single site with the service being managed by a single records management IT platform which will provide management information and invoicing.
Estimated value excluding VAT:
Range: between 45 000 000 and 75 000 000 GBP
II.2.2)Information about options
Description of these options: The Contracting Authority intends to award the Contract for an initial term of four (4) years with an option to extend the initial term for such period or periods of up to a maximum of one (1) year in total. The extension will be exercised at the sole discretion of the Contracting Authority by giving the Supplier no less than three (3) months written notice.
As explained in section II 1.5 above, an Implementation Period shall commence as soon as the Contract has been awarded and delivery of Services is expected to commence at the Activity Commencement Date.
The initial four (4) year term will start at the Activity Commencement Date of 1.1.2017 (subject to the provisions in the Contract).
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
This procurement will be managed electronically via the Agents e-Sourcing Suite. To participate in this procurement, participants must first be registered on the e-Sourcing Suite. If you have not yet registered on the eSourcing Suite, this can be done online at
by following the link ‘Register for CCS eSourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Full instructions for registration and use of the system can be found at https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know
Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing
Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the Potential Provider; and the name and contact details for the registered individual sending the email. The Agent will process the email and then enable the Potential Provider to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. As a user of the e-Sourcing Suite you will have access to eSourcing Suite email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information.
For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Support Desk email:eEnablement@crowncommercial.gov.uk
A full copy of the ITT documentation for this procurement will be available for unrestricted an full direct access, free of charge via Crown Commercial Service website from the date of this publication of the contract notice: http://ccs-agreements.cabinetoffice.gov.uk/procurement-pipeline
Responses must be published by the date in IV.3.4.Please note that the time will be 15:00 BST.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Information and formalities necessary for evaluating if the requirements are met: Potential Providers will be assessed in accordance with the Invitation to Tender (‘ITT’).
The ITT can be accessed at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in III.2.1
The Agent may take into account any of the following information:
(a) A copy of the audited accounts for the most recent 2 years, if available; or (alternatively);
(b) A statement of the turnover, profit and loss account, current liabilities and assets, and cash flow for the most recent year of trading for this organisation; or
(c) A statement of the cash flow forecast for the current year and a bank letter outlining the current cash and credit position; or
(d) Alternative means of demonstrating financial status if any of the above are not available (e.g. forecast of turnover for the current year and a statement of funding provided by the owners and/or the bank, charity accruals accounts or an alternative means of demonstrating financial status).
Minimum level(s) of standards possibly required: As stated in the ITT.
Information and formalities necessary for evaluating if the requirements are met:
The ITT can be accessed at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in III.2.1
Potential Providers will be assessed in accordance with Section 5 of the Regulations implementing the Directive, on the basis of information provided in response to an ITT.
The Agent may take into account the following information:
(a) Three contract examples, from the public or private sector, providing evidence within these contracts that you have the necessary technical and professional capability ensuring similar requirements to those sought under this Procurement have been performed. Contracts should have been performed during the last 3 years prior to notification of OJEU notice.
The supplier must also provide:
(a) Certificates in the form attached to the ITT (titled ‘Certificate of Past Performance’) from those to whom services from the three contract examples were provided; or
(b) if any such Certificate cannot be obtained, a Certificate in the same form from the entity that provided the services; together with an explanation of the steps taken to obtain a Certificate from the customer and the reason why a Certificate from the customer is not available.
If any Certificate does not state that the services have been provided satisfactorily in accordance with the terms of the contract in question, information to show that the reason why the contract was not performed satisfactorily will not recur in the performance of the contract to be awarded.
Where the supplier proposes to rely on other entities (including sub-contractors or consortium members) to perform the contract, the supplier must describe the function that each such other entity will perform under the contract and provide the information required in relation to each entity.
Minimum level(s) of standards possibly required:
Any supplier must meet the selection criterion in relation to reliability based on performance of past contracts — namely, the Agent is satisfied that:
— the 3 contracts provided by the supplier have been satisfactorily performed in accordance with their terms or,
— where that has not occurred, the reason or reasons why that has not occurred in relation to any such contract, will not recur in the performance of the contract to be awarded.
Where the supplier proposes to rely on other entities (including sub-contractors or consortium members) to perform the contract, then the selection criterion for reliability must be met by each such entity, save as regards contracts or sub-
contracts with a value of less than 5 % of the total contract value and any sub-contractors not yet appointed. The Agent will assess whether or not this criterion is satisfied at the selection stage.
In relation to the Services to be provided under this Contract, Potential Providers must confirm (in the Selection Questionnaire which is Attachment 2 of the ITT) if they have, or will have in place, prior to the Activity Commencement Date, certification in the Standards set out below (the Standards are set out in
Schedule 7 (Standards) in Attachment 4 of the ITT (the Contract).
— Cyber Essentials Plus Certification or equivalent (required 30 Working Days prior to the Activity
— BS EN 15713 (or equivalent Standard) The Secure Destruction of Confidential Material.
— ISO14001 (Environmental Management) or equivalent Standard.
— BS 7858:2012 (Security Screening of Individuals Employed in a Security Environment) or equivalent Standard.
— ISO27001 (Information Security Management) or equivalent Standard.
— ISO/IEC 27002 (Information Security Management Code of practice) or equivalent Standard.
— RM System Compliance with ISO 9241-171:2008 (Ergonomics of human-system Interface or equivalent).
— Compliance with WCAG V2 to ‘AA’ Standard on RM System.
— HMG Baseline Personnel Security Standards.
In addition to the above Standards, the successful Supplier will be required to comply with the
Contracting Authority’s policies which are set out in Schedule 7 (Standards and Policies) in Attachment 4 (Contract Terms and Conditions) of the ITT.
III.3.1)Information about a particular profession
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
Additional information about electronic auction: Those Potential Providers whose Tenders have not been previously excluded, and have achieved or exceeded the Minimum Quality Threshold (as set out in the ITT), and have submitted a correctly completed Pricing Matrix, will be invited to e-auction. The e-auction will be a ‘Reverse English Price Only e-auction’.
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
Prior information notice
Notice number in the OJEU: 2016/S 011-015301 of 16.1.2016
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Date: 4.4.2016 – 15:01
Electronically, via web-based portal
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
Potential Providers should note that, in accordance with the UK Government’s policies on transparency, the Agent intends to publish the Invitation to Tender (ITT) document and the text of any Contract awarded, subject to possible redactions at the discretion of the Agent. Further information about transparency can be found at: http://ccs.cabinetoffice.gov.uk/aboutgovernmentprocurementservice/
The Agent expressly reserves the right (i) not to award any contract as a result of the procurement process commenced by publication of this notice; and
(ii) to make whatever changes it may see fit to the content and structure of the tendering competition; and in no circumstances will the Contracting Authority be liable for any costs incurred by the candidates.
Any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgement of Potential Providers.
The value provided in Section II.2.1 is only an estimate. The Contracting Authority does not provide any guarantee in respect of the levels or aggregate value of the Services which the Contracting Authority shall require the Supplier to provide during the Contract Period. In accordance with the provisions set out in Schedule 3 of Attachment 4 (Contract), Transactional Charges will be a variable amount each Month and dependent upon the volume and type of work undertaken by the Supplier in accordance with the provisions set out in this Contract. Transactional Charges do not include any entitlement to any minimum payments payable to the Supplier.
In 2014, the government introduced its new Government Security Classifications (GSC) classification scheme to replace the previous Government Protective Marking Scheme (GPMS). A key aspect of this
is the reduction in the number of security classifications used. All Potential Providers should make themselves aware of the changes as it may impact on the requirements of this Contract. The link below to
the Gov.uk website provides information on the new GSC:
The Authority considers that the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) will apply to this Contract on the basis that there is an organised grouping of employees dedicated to providing these services under the current arrangements. It is the responsibility of Potential Providers to take their own advice and consider whether TUPE is likely to apply in the particular circumstances and to act accordingly.
VI.5)Date of dispatch of this notice: