I can’t get my connecting flight because Berlin’s Brandenburg airport is not yet ready – yet EasyJet won’t refund my ticket
On 30 April I booked two single flights with easyJet for 6 August from Palma de Mallorca to the new Berlin Brandenburg airport, which was due to open in early June.
About a week later the airport authorities advised that this brand-new facility would not be ready on time, and a few days later the official opening date was moved back to 2013. EasyJet will not refund my money, despite saying it will issue refunds in exceptional circumstances. RL, Palma de Mallorca, Spain
The new Brandenburg airport is an expansion of the existing Schoenefeld airport, which easyJet flies to already and where the flight you booked will still land. The problem stems from the fact that you had also booked ongoing flights – with Air Baltic – that were scheduled to take off from Brandenburg to Riga, and the delay in completing the new airport means you are now no longer able to use them. You have received a refund from Air Baltic for your ongoing flight, but want easyJet to refund you for the first leg so that you can arrange a completely new trip to Riga.
EasyJet said it will be handling 600 flights a week in and out of Berlin this summer, operating as normal out of Schoenefeld. But this does not take into account your ongoing travel difficulties. So while easyJet is within its rights to deny you a refund, I asked it to reconsider, given your problems getting to Riga. It firmly declined.