Emergency Repairs Contract

Emergency Repairs Contract

The role of the supplier for this contract is to provide emergency repairs, anti-social behaviour services for all periods when Midland Heart’s Customer Service Centre is not open.

Supply of Out of Hours Telephony Services

MIDLAND HEART HOUSING LTD

Contract summary

Industry

Other Services, Defence and security

Location of contract

East Midlands,West Midlands

Value of contract (£)

£90,000

Published date

06 October 2015

Closing date

29 October 2015

Contract start date

01 April 2016

Contract end date

31 March 2018

Description

Midland Heart is tendering for the provision of Out of Hours Telephony Services. The role of the supplier for this contract is to provide emergency repairs, anti-social behaviour services for all periods when Midland Heart’s Customer Service Centre is not open. Repairs services will involve establishing the nature of the repair and, if the repair is an emergency, arranging for one of Midland Heart’s designated repairs contractors to attend. Anti-social behaviour services will involve establishing the nature of the problem, signposting the customer to the relevant authority. The services will be provided to all of Midland Heart’s General Needs and Care & Support customers and members of the public. The contract covers all General Needs and Care & Support properties including voids. Call volumes are expected to be circa 21,000 per annum. The Tenderer Questionnaire (Appendix 9) is pass/fail criteria. The Supplier (as a stand alone business unit, not a Group) must be able to demonstrate a minimum annual turnover equivalent to 2 times the Contract value per annum. Suppliers are required to submit their most recent 2 years audited accounts; Midland Heart will also use Experian to download credit reports for all participating suppliers. The Experian report will be used to score the financial standing as part of Invitation To Tender (ITT).. It is a requirement that Midland Heart is satisfied you do not pose a risk for us to enter into a contract with; therefore Net Current Liabilities will also be assessed. Suppliers who do not meet this minimum turnover requirement are requested not to apply. Suppliers will be required to hold the following levels of Insurance: • Public Liability & Products Liability £5,000,000 • Employers Liability £5,000,000. The estimated contract value is £90k per annum. However Midland Heart are expecting suppliers to cost efficiently. Contract is due to commence on the 01st April 2016 for a period of 2 years with an option to extend for 1+1 years based on supplier performance and reviewing the current market at the time of the extension. The tender is an OJEU tender opportunity that is advertise on the Bravosolutions website as per the link below. https://iewm.bravosolution.co.uk/web/login.shtml

About the buyer

Contact name

Ami Keilah

Address

20 Bath Row

Birmingham

B15 1LZ

England

Email

ami.keilah@midlandheart.org.uk

Other information

Attachments

Pricing Schedule

Appendix 5 – Price Schedule.doc

H&S

Appendix 7 – H&S Non Building Contractors Questionnaire.doc

Contractors Duty Form

Appendix 8 – Contractor Duty Form.doc

KPI

Appendix 3 – Key Performance Indicators.docx

Terms & Conditions

Appendix 6 – Terms & Conditions.docx

Tenderer Questionnaire

Appendix 9 – Tenderer Questionnaire.docx

Specification

Appendix 2 – Specification.docx

Tender Documents

ITT – Out Of Hours – Final.docx

Anti Virus Doc

Appendix 10 – Anti Virus and Data Protection.docx

Social Value & Environmental

Appendix 4 – Social Value & Environmental Sustainability.docx

Suppliers must meet all the minimum requirements (including all pass/fail criteria) set within the tender documents.

How to apply

Please apply directly to the buyer using the contact details provided

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