End to End System Review (Transformation to achieve the Camden Plan)

End to End System Review (Transformation to achieve the Camden Plan)

A key element of the Camden Plan is to deliver value for money services by getting it ‘right first time’. This will involve service transformation that will improve (certainly not diminish) the customer experience as well as deliver savings.

UK-London: Business services: law, marketing, consulting, recruitment, printing and security

2012/S 240-395349

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London Borough of Camden
Argyle Street
For the attention of: Francesca Robinson
WC1H 8NG London
UNITED KINGDOM
Telephone: +44 2079744211
E-mail: francesca.robinson@camden.gov.uk

Internet address(es):

General address of the contracting authority: http://www.camden.gov.uk

Address of the buyer profile: https://uk.eu-supply.com/lbcamden.asp

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
RFT_2012 – End to End System Review (Transformation to achieve the Camden Plan).
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 11: Management consulting services [6] and related services
Main site or location of works, place of delivery or of performance: Within the London Borough of Camden.
NUTS code UKI1
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement
Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 6
Duration of the framework agreement

Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 3 000 000 GBP
Frequency and value of the contracts to be awarded: 4 years

II.1.5)Short description of the contract or purchase(s)
A key element of the Camden Plan is to deliver value for money services by getting it ‘right first time’. This will involve service transformation that will improve (certainly not diminish) the customer experience as well as deliver savings. The Council recognises the difficulty in achieving such change and in the desired timeframes, and that it is likely that it will need some support in doing so. The urgency upon the project means that it has been agreed that it will follow the Accelerated Restricted procedure.
II.1.6)Common procurement vocabulary (CPV)

79000000, 79400000, 79410000, 79411000, 79411100, 79419000, 79420000, 80000000, 80500000, 80510000, 80511000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots
This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
As described in II 1.5.
Lot 1 – Training and Coaching Providers.
Lot 2 – Service Review Providers.
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1 Lot title: End to End System Review (Transformation to achieve the Camden Plan) – Training and Coaching Providers

1)Short description
Lot1 – One-to-One and Team Coaching
Providers should be experienced in delivering coaching at the individual and the team level, to enhance performance to achieve greater results.
Amongst the mandatory skills required are:
— supporting increased personal awareness;
— enabling goal setting and achieving;
— improving interpersonal skills;
— enabling conflict resolution;
— coaching for managers;
— understanding and accepting change;
— empowering and motivating teams and self;
— resolving conflict;
— promoting and championing change;
— knowledge transfer.
2)Common procurement vocabulary (CPV)

79000000, 79400000, 79410000, 79411000, 79411100, 79419000, 79420000, 80000000, 80500000, 80510000, 80511000

3)Quantity or scope
Estimated value excluding VAT: 1 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
As per ITT documents once available.
Lot No: 2 Lot title: End to End System Review (Transformation to achieve the Camden Plan) – Service Review Providers
1)Short description
Lot 2 – Organisational Development
Providers will be experienced in providing support to organisations implementing change to achieve sustained organisational improvement.
Amongst the mandatory skills required are:
— Problem solving: enabling staff to identify personal and service visions, goals, aims and objectives and to establish methods to enable the successful achievement of these objectives.
— Equipping and empowering the organisation to take appropriate risks which will deliver more productive outcomes.
— Enabling innovation: developing methods to enable and identify creative and innovative ways of working and applying them to achieve the desired outcomes.
— Enabling the organisation to foster a culture and environment which nurtures new ways of thinking and working and where nothing is a bad idea.
— Continuous improvement: enabling staff to identify and solve problems that they identify themselves, the improved outcomes of which will be critical to them. Staff ‘own’ the problem and are empowered to deliver the solution with the appropriate tools and resources for the job.
— Creating champions: developing a process and a golden thread of empowered champions who will facilitate change, encourage innovation and deliver improvement. This will be achieved via a cascade method of skills transfer and behaviour change.
— End-to-end systems reviews: carrying out/supporting in-depth reviews of services using a range of qualitative and quantitative information, conducting workshops with staff and service users where necessary, enabling all levels of management and staff to understand the complete ‘system’ in which the service(s) operate. In some instances these will need to be able to take in multiple distinct services sitting in different places in the organisation (i.e. not necessarily in the same directorate) and/or external partner organisations.
In addition the following skills are desirable:
— Appreciative enquiry: understanding what we do well, and eliminating those processes where we waste effort and resources.
— Improving service delivery: seeing service reviews through to completion and delivery of better services demonstrable by higher customer/user satisfaction and improved efficiency.
— Improving work flow and increasing the incidence of ‘right first time’.
It is critical that, in the application of all of these skills, providers demonstrate the ability to enable Camden staff to adopt these skills for themselves, via the transfer of skills to participants.
2)Common procurement vocabulary (CPV)

79000000, 79400000, 79410000, 79411000, 79411100, 79419000, 79420000, 80000000, 80500000, 80510000, 80511000

3)Quantity or scope
Estimated value excluding VAT: 2 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
The Contracting Authority will set out its requirements in the tender documents. A parent company guarantee or performance bond may be required.
The contracting authorities reserves the right to require deposits, guarantees or other forms of security.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Payments will be made in accordance with the standard terms of payment detailed in the tender documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Providers applying as a consortium or joint venture must provide full details of each member of the consortium and confirm that the grouping is a legal venture with joint and several liabilities. Each member will be jointly and severally responsible for the performance of the contract. In the case of a consortium bid a lead contractor will be required to represent the consortium.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: As set out in the pre-qualification questionnaire (PQQ).
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: In accordance with the information and formalities set out in Article 47 of Directive 2004/18/EC and Regulation 24 of the Public Contracts Regulations 2006 as set out in the Pre-qualification questionnaire (PQQ).
In order to be considered those expressing an interest must have a minimum annual turnover of GBP 50 000 as stated in their last set of audited accounts.
Minimum level(s) of standards possibly required: Please refer to the PQQ. In order to be considered those expressing an interest must have a minimum annual turnover of GBP 50 000 as stated in their last set of audited accounts.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
In accordance with the information and formalities set out in Article 48 of Directive 2004/18/EC and Regulation 24 of the Public Contracts Regulations 2006 as set out in the pre-qualification questionnaire (PQQ).
Minimum level(s) of standards possibly required:
Please refer to the PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Accelerated restricted
Justification for the choice of accelerated procedure: In order to continue to deliver the high standard of front line services and meet budgetary pressures the London Borough of Camden urgently needs to transform service delivery ASAP.
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
RFT_2012.
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
7.1.2013 – 15:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

To express an interest and receive more information about this contract you must register on our etendering system: https://uk.eu-supply.com/lbcamden.asp

If you have not previously registered with us simply click on the New Supplier Link shown on this page and complete/submit the form. You will then receive an email quoting your unique system username and password which will enable you to access all the relevant documentation via the contract opportunities link on this page and also all future advertised contract exercises via this system. Further to item iv 1.2, the number of suppliers invited to tender will depend on the quality of responses received, but will be sufficient to ensure genuine competition. The Contracting Authority is not bound to accept the lowest or any tender and confirm that the issue of the Invitation to Tender or other tender documentation does not constitute any form of instruction. As such, the Contracting Authority accepts no responsibility for any costs in relation to the preparation or submission of tenders (or for the avoidance of doubt, PQQ’s). Please note that all prices must be quoted in GBP. The Contracting Authority undertakes to use its best endeavours to hold confidential any information provided in the proposal submitted, subject to the contracting authority’s obligations under law, including the Freedom of Information Act 2000. However, this does not give any cast iron guarantees of confidentiality as circumstances (for example an FOIA request or a court order) may arise which require disclosure and are outside the control of the Contracting Authority. The deadline for receipt of expressions of interest shall be deemed to be met upon the receipt of a completed pre-qualification form via the Councils etendering system only. Please note that the Contracting Authority runs a Local Procurement Initiative (and has a Local Procurement Code) which it may invite you to participate in. The Contracting Authority has an environmental policy and is committed to using the most environmentally and socially responsible goods and services consistent with good performance and encourages all its service providers to do the same. Tenderers should be aware that the Contracting Authority reserves the right to hold interviews during the tender process. These might be scored as part of the tender, in which case the relevant criteria will be specified in the Invitation to Tender documents. In keeping with the Contracting Authority’s commitment to sustainability, please do not include any publicity material with your submission.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a minimum ten calendar day (when using electronic means) standstill period at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the Contracting Authority before the contract is entered into and to start proceedings where such action is necessary. Such additional information should be requested from the person stated in the contact details in section I.1 of this document. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2006 (SI 2006/5 (as amended)) provide for aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly and
within the time limits as defined in the above regulations. Where a contract has not been entered into the court may order the setting aside of the award decision or order the Contracting Authority to amend any document and may award damages. If the contract has been entered into the court has the options to award damages and/or to shorten or order the contract ineffective.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:10.12.2012

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