EPOS Tender for English Heritage

EPOS Tender for English Heritage

A flexible, scalable and innovative solution to replace the current Electronic Point of Sale (EPoS) with a system that can be used by office staff and at staffed sites for admissions, new membership transactions, retail, in house catering and management of EH’s stock holding.

UK-Swindon: Software package and information systems

2012/S 242-398163

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

English Heritage
The Engine House, Fire Fly Avenue, Kemble Drive
For the attention of: Claire Pearce
SN2 2EH Swindon
Telephone: +44 1793414560
E-mail: claire.pearce@english-heritage.org.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Recreation, culture and religion
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:
Commercial Systems Replacement.
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 26: Recreational, cultural and sporting services
NUTS code
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
Software package and information systems. Recreational, cultural and sporting services. A flexible, scalable and innovative solution to replace the current Electronic Point of Sale (EPoS) with a system that can be used by office staff and at staffed sites for admissions, new membership transactions, retail, in house catering and management of EH’s stock holding. In addition to providing functionality to deliver our existing services, the replacement system will provide EH with the opportunity to expand and improve them, including the introduction of auto replenishment, improved online shopping and an improved understanding of our member and customer-base, to enable us to develop appropriate products and services in the future. English Heritage would be keen to receive returns that provide innovation including Managed Services.
The solution will also be capable of future upgrade to ensure the operation can keep pace with customers changing requirements and changes in general IT trends. The system must be able to interface seamlessly with EH’s existing Financial Information System (FIS) and the Customer Service System (IRIS CARE) where required.
EH are looking for one supplier to provide the replacement system(s) and are happy to consider suppliers sub-contracting some elements of the solution.
The contract period will be 5 years, commencing April 2013, with the option to extend for a further two years by mutual agreement with the suppliers.
Suppliers are requested to complete and return a Pre Qualification Questionnaire (PQQ) by 11.1.2013. Please contact Claire Pearce – claire.pearce@english-heritage.org.uk to request the PQQ and supporting information. Following evaluation of returned PQQs, at least 5 suppliers will be invited to tender for the contract.
II.1.6)Common procurement vocabulary (CPV)

48000000, 92000000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
Estimated value excluding VAT: 1 500 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 5
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
11.1.2013 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
GO Reference: GO-20121212-PRO-4450757.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:12.12.2012

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