Establishment of a Consumer Market Intelligence Framework Agreement

Establishment of a Consumer Market Intelligence Framework Agreement

Lot 1 Secondary Research; Lot 2 Quantitative (Continuous) Research; Lot 3 Quantitative (Ad-Hoc) Research; Lot 4 Quantitative (Specialist) Techniques; Lot 5 Qualitative (Online) Research; Lot 6 Qualititative (Offline) Research;
Lot 7 UX (User Experience) Testing; Lot 8 Mystery Shopping.

United Kingdom-London: Research and development services and related consultancy services

2014/S 141-253122

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The Money Advice Serivce
5th Floor 120 Holborn
Contact point(s): Procurement
For the attention of: David Ng
EC1N 2TD London
UNITED KINGDOM
Telephone: +44 2079430505
E-mail: david.ng@moneyadviceservice.org.uk

Internet address(es):

General address of the contracting authority: https://www.moneyadviceservice.org.uk/

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Prudential Regulatory Authority
20 Moorgate
EC2R 6DA London
UNITED KINGDOM

The Financial Services Compensation Scheme
10th Floor, Beaufort House, 15 St. Botolph Street
EC3A 7QU London
UNITED KINGDOM

Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall
E14 9SR london
UNITED KINGDOM

Financial Conduct Authority
25 The North Colonnade, Canary Wharf
E14 5HS London
UNITED KINGDOM

Government Digital Service
3rd & 6th Floor, Aviation House (125 Kingsway)
WC2B 6NH London
UNITED KINGDOM

 

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

The Establishment of a Consumer Market Intelligence Framework Agreement.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 10: Market research and public opinion polling services
Main site or location of works, place of delivery or of performance: From supplier address and, at times, the offices of the contracting authority.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 80

Duration of the framework agreement

Duration in months: 48

II.1.5)Short description of the contract or purchase(s)

Lot 1 Secondary Research;
Lot 2 Quantitative (Continuous) Research;
Lot 3 Quantitative (Ad-Hoc) Research;
Lot 4 Quantitative (Specialist) Techniques;
Lot 5 Qualitative (Online) Research;
Lot 6 Qualititative (Offline) Research;
Lot 7 UX (User Experience) Testing;
Lot 8 Mystery Shopping.

II.1.6)Common procurement vocabulary (CPV)

73000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Starting 1.4.2015. Completion 31.3.2018

Information about lots

Lot No: 1 Lot title: Secondary Research

1)Short description

This Lot covers Secondary research requirements where understanding the existing evidence base is the principal focus of the work and may include but is not restricted to the following requirements: i) conducting literature reviews of existing information; ii) supplying market reports and analysis (bespoke or syndicated); iii) large scale syndicated tracking/ one-off surveys; iv) evidence assessments and scoping/ mapping/ horizon scanning exercises; v) analysis of existing data sets/ advanced statistical analysis; vi) stakeholder interviews to supplement the above.

2)Common procurement vocabulary (CPV)

73000000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 2 Lot title: Quantitative (Continuous) Research

1)Short description

This Lot covers all qualitative (continuous) research requirements and may include but is not restricted to requirements for: i) brand and awareness tracking; ii) customer satisfaction monitoring; iii) on-going measurement of financial capability; iv) on-going measurement of customer propensity to take positive actions and outcomes; v) conducting exit polls across multiple contact channels; vi) capability in managing mixed methods.

2)Common procurement vocabulary (CPV)

73000000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 3 Lot title: Quantitative (Ad hoc) Research

1)Short description

This Lot covers requirements for quantitative (ad hoc) research and may include but is not limited to requirements for: i) one-off or irregular surveys with a predominantly quantitative methodology; ii) CATI/ CAWI surveys; iii) face-to-face capability; iv) omnibus based research; v) capability to manage mixed methodologies.

2)Common procurement vocabulary (CPV)

73000000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 4 Lot title: Quantitative (Specialist) Techniques

1)Short description

This Lot covers requirements for quantitative (specialist) techniques that may include but is not limited to: i) longitudinal quant research; ii) evaluation research; iii) randomised control trials (RCTs); iv) new or emerging quantitative methods.

2)Common procurement vocabulary (CPV)

73000000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 5 Lot title: Qualitative (Online) Research

1)Short description

This Lot covers requirements for qualitative (online) research and may include but is not limited to requirements for: i) online communities; ii) customer or consumer panels; iii) online focus groups; iv) bulletin boards; v) ad hoc online based qualitative research; vi) new or emerging qualitative methods.

2)Common procurement vocabulary (CPV)

73000000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 6 Lot title: Qualitative (Offline) Research

1)Short description

This Lot covers requirements for qualitative (offline) research and may include but is not limited to requirements for: i) individual depth interviews; ii) traditional focus groups; iii) paired depth/ triads; iv) teledepths; v) customer journey mapping; vi) ethnography; vii) deliberative and citizens jury; viii) new or emerging qualitative methods.

2)Common procurement vocabulary (CPV)

73000000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 7 Lot title: UX (User Experience) Testing

1)Short description

This Lot covers requirements for UX (user experience) testing and may include but is not limited to the following requirements: i) usability testing; ii) user-testing; iii) digital testing – testing of website, functionalities, features, tool(s), etc.

2)Common procurement vocabulary (CPV)

73000000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Lot No: 8 Lot title: Mystery Shopping

1)Short description

This Lot covers requirements for mystery shopping.

2)Common procurement vocabulary (CPV)

73000000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Registered Companies.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 8
Objective criteria for choosing the limited number of candidates: Choice will based on A) PQQ; B) Most Economically Advantageous Tender (MEAT).
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

RMP 14-74

IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

29.8.2014 – 10:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

22.7.2014

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