Extra Care Support Service Tameside

Extra Care Support Service Tameside

The Provision of Helping People Live at Home Service and Extra Care Support Service.

United Kingdom-Denton: Health and social work services

2016/S 063-108533

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Tameside Metropolitan Borough Council
New Century House, Windmill Lane
For the attention of: Ms Sue Hogan
M34 2GP Denton
UNITED KINGDOM
Telephone: +44 1613422890
E-mail: sue.hogan@tameside.gov.uk

Internet address(es):

General address of the contracting authority: http://www.tameside.gov.uk/

Further information can be obtained from: Tameside Metropolitan Borough Council
New Century House, Windmill Lane
For the attention of: Ms Sue Hogan
M34 2GP Denton
UNITED KINGDOM
Telephone: +44 1613422890
E-mail: sue.hogan@tameside.gov.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Tameside Metropolitan Borough Council
New Century House, Windmill Lane
For the attention of: Ms Sue Hogan
M34 2GP Denton
UNITED KINGDOM
Telephone: +44 1613422890
E-mail: sue.hogan@tameside.gov.uk

Tenders or requests to participate must be sent to: Tameside Metropolitan Borough Council
New Century House, Windmill Lane
For the attention of: Ms Sue Hogan
M34 2GP Denton
UNITED KINGDOM
Telephone: +44 1613422890
E-mail: sue.hogan@tameside.gov.uk

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services
Health
Social protection

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

The Provision of Helping People Live at Home Service and Extra Care Support Service.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The service will deliver:
— Helping People Live at Home Service for all adults aged 18 years and above, children and complex care; and
— Extra Care Support for older people, people with a learning disability and people with mental health needs (aged 55 and over).
The aim is to provide a good quality, personalised outcome-focused service appropriate to the needs and outcomes identified in a service users support plan and to demonstrate this through assistance with personal, practical and social/emotional tasks associated with ordinary living and a fulfilling and meaningful life.

II.1.6)Common procurement vocabulary (CPV)

85000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Tameside Metropolitan Borough Council:
NHS Tameside and Glossop Clinical Commissioning Group:
Expressions of Interest for the Provision of Helping People Live at Home Service and ‘Extra Care’ Support Service.
Tameside Metropolitan Borough Council and NHS Tameside and Glossop Clinical Commissioning Group (the commissioners) are committed to the provision of high quality services to enable people to live in their own homes.
The service will deliver:
— Helping People Live at Home Service for all adults aged 18 years and above, children and complex care; and
— Extra Care Support for older people, people with a learning disability and people with mental health needs (aged 55 and over).
The aim is to provide a good quality, personalised outcome-focused service appropriate to the needs and outcomes identified in a service users support plan and to demonstrate this through assistance with personal, practical and social/emotional tasks associated with ordinary living and a fulfilling and meaningful life.
This process has 2 key aims:
1. To establish a standing list of providers to deliver helping people live at home services to the citizens of Tameside (NB: This will be an open standing list i.e. applications after the contract award will be able to go on the standing list which will be used for any future tendering opportunities for home support and extra care).
2. To short-list up to 12 providers to tender for a zoned area.
The commissioners are inviting expressions of interest for the above tender and/or inclusion on the standing list.
The tender process will follow the restricted procedure and has been advertised in OJEU since the 1.4.2016.
The commissioners will ideally appoint 6 providers to provide care and support to service users in the borough of Tameside. 4 of these providers will be also be allocated an extra care housing scheme also located in the borough of Tameside. There is a potential that the commissioners will be looking at the development of further extra care schemes in those localities which currently do not have a scheme, if this is the case there will be an expectation that the provider who is awarded that particular area will provide the service. Therefore providers applying to be a zoned provider must be willing and able to deliver an extra care schemes.
Details of each zone, extra care scheme, hourly rate and total budget is outlined in the tender documents.
Organisations will be given the opportunity in the PQQ to state what services they can provide, i.e. adults, children or complex care.
Please note that only providers who can offer all the following services will be considered for the tender:
— Helping People Live at Home Service (aged over 18 years old);
— Complex care (aged over 18 years old);
— Extra care (aged 55 and over).
All other organisations will be considered for the standing list only.
Key elements of the service are:
— To provide the service for service users over 7 days per week, 52 weeks per year and operate over a 24 hour day;
— To provide a good quality flexible service appropriate to the assessed needs and outcomes of the service user in their own home;
— To enable service users to remain living in their own home in safety and comfort;
— To assist service users with key tasks maintaining and improving their independence and lifestyle.
In addition to this the extra care elements are:
— The provider will work to the number of hours identified within the scheme to meet service users’ needs and outcomes. Individual service users’ personal budget may alter over time dependant on assessed need but this will be managed within the total hours for each scheme;
— The delivery of nightly sleep in or waking nights (dependent on the scheme) will be included in the provision of this service;
— The service will typically include practical, personal and social/emotional care, laundry, shopping and sitting services. It will also include planned collective activities within each scheme.
Future Service Changes:
Tameside are moving towards a fully integrated position including hospital community health and social care.

Initially there would be acknowledgement that very little would change by way of delivery in the 1st 6 to 12 months. The time will be used for the council and the CCG to work with the contracted providers to consolidate the 6 zones and prepare for significant changes planned and implement incrementally over the life of the contract.

The plans will include (though not exclusively) working in partnership on the development of the following:
— Commissioning on the basis of outcomes allowing the provider to look not only at directly delivering care but opening up a whole range of options for meeting need such as encouraging the greater use of technology (such as medication dispensers to reduce the number of physical calls required to ensure medication is taken), adaptations and equipment; supporting people to access social activities available in their local community to replace direct staff visits; the use of telephone calls to replace a physical check call (but have the flexibility to call to the house in the absence of a response). The incentive for providers would be that the reduction of delivery of direct staff time through more innovative approaches to delivering outcomes would support their ability to pick up all referrals but also potentially reduce their delivery costs of the service.
— Over time commissioners will be looking to move to each zoned contract having a total budget allocated to it based on the prevailing actual hours at the hourly rate agreed. The zoned contract providers will be paid on a monthly basis in line with other contracts held by the Commissioners. This is aimed to give providers more surety on income and ensure that a significant proportion of their staff are employed on contracts and reduce the reliance on staff contracted on a 0 hours basis. In this option the provider will coordinate all the work referred to the zone within the contract price — including any fluctuations in care needs.
— The model of delivery would need to have a strong ongoing reablement emphasis in service delivery where enable providers would work to reduce individual packages to ensure that they can deliver support for new referrals as well as respond flexibly to fluctuations in care needs of existing users in their zone.
— Commissioners will work with providers to blend health and social care roles where it makes sense to do so and thereby design a ‘therapeutic workforce’. The aim should be to build on the role profiles Skill for Care have done across health, social care and housing.
— Assessments will be outcome based and will not indicate to providers an allocation of hours. This moves away from the current practise of detailing calls, tasks and time that support should be delivered.
— The provider will arrange with the services users and carers directly the times and activity for each call to meet the identified need.
— The provider will still be required to retain detailed support plans though these will reflect the agreements reached with service users and their families/carers, and will need to implement electronic call monitoring. This information will need to be made available to Commissioners on a regular basis.
— A further angle to this is that providers will be charged with becoming actively involved in positively promoting care as a career of choice and offering this as a stepping stone into careers nursing, social work and all associated caring options.
It is the commissioners’ preliminary view that TUPE regulations may apply when these contracts is awarded to a new provider.
It is proposed that the contracts will commence on 31.10.2016 and will run for a period of 3 years. The commissioners’ may, subject to approval and re-negotiation, wish to extend the contracts for a further period(s) of up to 3 years.
The award for the tender will be in keeping with a Best Value approach.
The commissioners have given due regard to the Social Value Act 2012 in consideration of the economic, social and environmental benefits of the delivery of this service.

All documentation must be completed and submitted electronically by using Pro Contract through www.thechest.nwce.gov.uk by the due date of 3.5.2016 at 12:00. Tender submission packs will follow 24.5.2016. The closing date for tender submissions for those organisations short-listed is week ended 23.6.2016.

If you are interested in tendering for the above contract or standing list but are unsure about the electronic tendering process, please contact in writing to: Sue Hogan, Joint Commissioning and Performance Management Team, New Century House, Windmill Lane, Denton, Tameside, M34 2GP or e-mail: sue.hogan@tameside.gov.uk

Please note that any contracts awarded as part of this process may be open to other purchasing authorities in the local area.

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 3.5.2016 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

3.5.2016 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

24.5.2016

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Date: 23.6.2016 – 12:00
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

29.3.2016

 

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