Field Service Management Software Tender

Field Service Management Software Tender

Scottish Water is considering options for replacing its current field service platform which is used by its field workers to undertake customer and asset related work.

United Kingdom-Glasgow: Software package and information systems

2015/S 164-300852

Contract notice – utilities

Supplies

Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Scottish Water
The Bridge, Buchanan Gate Business Park, Cumbernauld Road, Stepps
Contact point(s): Procurement and Supply Chain
For the attention of: Iain Masterson
Glasgow
UNITED KINGDOM
Telephone: +44 1414147990
E-mail: iain.masterson@scottishwater.co.uk

Internet address(es):

General address of the contracting entity: www.scottishwater.co.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10303

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Main activity

Water
I.3)Contract award on behalf of other contracting entities

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting entity:

Field Service Management.

II.1.2)Type of contract and location of works, place of delivery or of performance

Supplies
Purchase
Main site or location of works, place of delivery or of performance: pan-Scotland.

NUTS code UKM

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with a single operator

Duration of the framework agreement

Duration in years: 10

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 1 000 000 GBP

II.1.5)Short description of the contract or purchase(s):

Scottish Water is considering options for replacing its current field service platform which is used by its field workers to undertake customer and asset related work. Field workers access the solution via ruggedized laptops with the following specification:
— Field Service Agent,
— Operating Systems: Windows 7 Enterprise,
— Hardware Systems: Panasonic CF-19, Intel(R) Core(TM) i5-3340 M, CPU @ 2.70 GHz 4 GB RAM,
— Browsers: Internet Explorer(currently IE9),
— Mobile Apps: N/A,
— Input device,
— Screen Resolution: 1366 x 768.
They require access to job information, job lists and time sheet systems.

Any solution will need to provide standard integration to a range of 3rd party products (typically classed by Gartner as Leaders):

— Customer Relationship Management,
— Asset Management, and
— Scheduling.
It is expected that the selected provider will have a track record of successfully delivering field service solutions to other UK based utility organisations.
At this time, we are looking to assess the functional capabilities of potential solutions with a view to purchasing an application. Implementation services are not included in this notice.

Note: To register your interest in this notice and obtain any additional information, please visit the Public Contracts Scotland website at:http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=410763

II.1.6)Common procurement vocabulary (CPV)

48000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Information about lots
II.1.9)Information about variants
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Scottish Water is considering options for replacing its current field service platform which is used by its field workers to undertake customer and asset related work. Field workers access the solution via ruggedized laptops with the following specification:
— Field Service Agent,
— Operating Systems: Windows 7 Enterprise,
— Hardware Systems: Panasonic CF-19, Intel(R) Core(TM) i5-3340 M, CPU @ 2.70 GHz, 4 GB RAM,
— Browsers: Internet Explorer(currently IE9),
— Mobile Apps: N/A,
— Input device,
— Screen Resolution: 1366 x 768.
They require access to job information, job lists and time sheet systems.

Any solution will need to provide standard integration to a range of 3rd party products (typically classed by Gartner as Leaders):

— Customer Relationship Management,
— Asset Management, and
— Scheduling.
It is expected that the selected provider with have a track record of successfully delivering field service solutions to other UK based utility organisations.
At this time, we are looking to assess the functional capabilities of potential solutions with a view to purchasing an application. Implementation services are not included in this notice.
Estimated value excluding VAT: 1 000 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: 5 years initial contract period with the option for 5 additional 1 year contract extensions at the sole discretion of Scottish Water.

II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Scottish Water reserves the right to require deposits, guarantees, bonds or other forms of appropriate security.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

All prices quoted shall be in Sterling (UK) and all payments shall be made in Sterling (UK). Payment shall be made on the basis of completed services in accordance with the agreed contract rates, schedules and conditions of contract.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

In the event of a group of companies submitting an accepted offer, it will be necessary for each member of the group to sign an undertaking that each company in the group will be jointly and severally liable for the satisfactory performance of the contract.

III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Expressions of interest should be submitted through Public Contracts Scotland by the date indicated. Thereafter, all applicants will be requested to complete a pre qualification questionnaire. Questionnaires will be issued electronically to all applicants through Public Contracts Scotland. Responses to pre qualification questionnaires will be assessed and used to short-list applicants who will be invited to proceed to the next stage of the tender process. Applicants will only be assessed based on the answers provided in the questionnaires.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Applicants will be expected to be of sufficient financial and economic standing to support the anticipated contract value. All applicants must complete the financial questions within the pre qualification questionnaire and tender documents. Financial standing relevant to the anticipated contract value will be determined by Scottish Water based on the response to the pre qualification questionnaire and any further financial checks deemed necessary.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: Applicants must complete the technical questions within the pre qualification questionnaire and tender documents.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting entity:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents

IV.3.4)Time limit for receipt of tenders or requests to participate

11.9.2015 – 12:00

IV.3.5)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information:

This Contract Notice does not preclude Scottish Water from issuing other contract notices for specific requirements from time to time. The contents of this Notice are sufficient for submissions of pre qualification data all other communications are discouraged. Responses to the OJEU Notice will be evaluated based on Section III.2) and only successful applicants following PQQ evaluation will be invited to submit a tender. Scottish Water reserves the right to divide the scope of the Contract into Lots at tender and contract award stages as it deems appropriate. Applicants who fail to supply all of the information requested in response to this Notice or any resulting tender exercise may risk elimination.
(SC Ref: 410763).
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: In accordance with Regulation 33 of The Utilities Contracts (Scotland) Regulations 2012 as Amended (the Regulations) Scottish Water will incorporate a minimum of 10 calendar day standstill period between the communication of the award decision and the decision to enter into the contract with the successful tenderer. A breach of any duty owed under the regulation is actionable by any economic operator which, in consequence of the breach, suffers or risks suffering, loss or damage and such proceedings may be brought either the Sheriff Court or Court of Session. Any such action must be brought within 30 days beginning with the date when the economic operator 1st knew or ought to have known that grounds for starting proceedings had arisen unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from that date.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

21.8.2015

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