Genesys Licences and Support Contract

Genesys Licences and Support Contract

Advice and guidance around best practice and possible enhancements to future use of Genesys within Suffolk.
SUFFOLK COUNTY COUNCIL

Contract summary

Industry

Computer and Related Services, Technology and Equipment

Location of contract

East of England

Value of contract (£)

£100,000 – £150,000

Published date

01 March 2016

Closing date

16 March 2016

Contract start date

01 May 2016

Contract end date

30 April 2018

Description

Suffolk County Council uses the Genesys CTI platform to support all of its major contact centres both internally and public facing and require Licences and Support for first, second and third line support. Incident SLA’s. Technical Support. Advice and guidance around best practice and possible enhancements to future use of Genesys within Suffolk. Assistance with developing and delivering new contact centre solutions. Support to ensure our Genesys platform conforms to relevant security standards, including PSN and PCIDSS. Provision of any future licenses for Genesys products.

About the buyer

Contact name

Martin Jennings

Address

Endeavour House

8 Russell Road

Ipswich

IP1 2BX

England

Email

martin.jennings@suffolk.gov.uk

Website

www.suffolksourcing.co.uk

Other information

How to apply

Please apply directly to the buyer using the contact details provided.

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