GMC Helpdesk Systems and Support Tender

GMC Helpdesk Systems and Support Tender

To procure a secure, robust, industry standard service or application that delivers employee/customer self-service.

United Kingdom-Manchester: Helpdesk and support services

2016/S 191-343535

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

General Medical Council (GMC)
3 Hardman Street
Manchester
M3 3AW
United Kingdom
Telephone: +44 1619236340
E-mail: gmctenders@gmc-uk.org
Fax: +44 8453570025
NUTS code: UKD

Internet address(es):Main address: http://www.gmc-uk.org

Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA19541

I.2)Joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.mytenders.org
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: medical regulation

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Helpdesk systems and support (IS and Facilities).

Reference number: GMC366

II.1.2)Main CPV code

72253000

II.1.3)Type of contract

Services

II.1.4)Short description:

The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for:

— IT Incident and FM Call Logging via a web-based portal and mobile application (app).

— Searchable Service Catalogues.

— Self-service Service Requests.

— Recording and management of IS Change Requests.

— Searchable knowledge base.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72253000
72253100

II.2.3)Place of performance

NUTS code: UKD
Main site or place of performance:

Manchester.

II.2.4)Description of the procurement:

The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for:

— IT Incident and FM Call Logging via a web-based portal and mobile application (app).

— Searchable Service Catalogues.

— Self-service Service Requests.

— Recording and management of IS Change Requests.

— Searchable knowledge base.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

12 months options extension.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2016/S 097-173344

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 04/11/2016
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 04/11/2016
Local time: 12:00
Place:

Hardman Street, Manchester.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Note: To register your interest in this notice and obtain any additional information please visit the my-Tenders Web Site athttp://www.myTenders.org/Search/Search_Switch.aspx?ID=185390

(MT Ref:185390).

VI.4)Procedures for review

VI.4.1)Review body

General Medical Council (GMC)
3 Hardman Street
Manchester
M3 3AW
United Kingdom
Telephone: +44 1619236340
E-mail: gmctenders@gmc-uk.org
Fax: +44 8453570025Internet address:http://www.gmc-uk.org
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

30/09/2016

 

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