GP IT Managed Services Tender – NHS Scotland

GP IT Managed Services Tender – NHS Scotland

General Medical Practice patient administration and clinical systems delivered as a managed service, together with associated services.

United Kingdom-Edinburgh: IT services: consulting, software development, Internet and support

2017/S 119-239988

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

The Common Services Agency (more commonly known as ‘NHS National Services Scotland’) (‘NSS’)
Gyle Square (NSS Head Office), 1 South Gyle Crescent
EH12 9EB
United Kingdom
Contact person: George Futcher
Telephone: +44 1312757041
NUTS code: UKMInternet address(es):Main address:

Address of the buyer profile:

I.2)Joint procurement

The contract is awarded by a central purchasing body


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


GP IT Managed Services.

Reference number: NP5007/17

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

General Medical Practice patient administration and clinical systems delivered as a managed service, together with associated services (including, but not limited to; implementation, development, testing, support and training services) and optional software modules (‘GP IT Managed Services’). The services are to be made available pursuant to a framework to general medical practices (‘GP’) or premises from which GP or primary medical care services are provided. The IT needs of NHSScotland require to be met on a flexible basis to address its evolving business and clinical requirements and to deliver the benefits of improvements in technology. This will result in both changes to service provision and the requirement for additional administrative and clinical services, for which systems may require to be hosted and supported over the Term.

II.1.5)Estimated total value

Value excluding VAT: 65 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKM
Main site or place of performance:


II.2.4)Description of the procurement:

It is the intention of NSS to enter into a multi-supplier framework agreement pursuant to which General Medical Practice patient administration and clinical systems are to be delivered as a managed service. Call off contracts awarded under the framework agreement may be entered into to deliver services to entities constituted pursuant to the National Health Service (Scotland) Act 1978, local authorities, to entities constituted pursuant to the Public Bodies (Joint Working) (Scotland) Act 2014, the Scottish Prison Service, GP practices or premises from which GP or primary medical care services are provided. Such call off contracts may be entered into after mini competition or by direct award. Call off contracts shall have a term of seven (7) years, with a possible extension of up to three (3) years. Call off contracts will be by NSS on behalf of all Health Boards within whose geographical areas GPs are located.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 4
Objective criteria for choosing the limited number of candidates:

NSS shall determine eligibility and assess economic, financial and technical ability of Bidders in relation to the specific requirements detailed in Sections III.1.1, III.1.2 and III.1.3 of this Contract Notice.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

List and brief description of selection criteria:

This section refers to Section B of Part IV of the ESPD and covers questions 4B.2 — 4B.6.1 of the ESPD (Scotland) and responses will be assessed on a pass/fail basis:

Minimum level(s) of standards possibly required:

4B1.2 — Bidders will be required to have an average yearly turnover of a minimum of 1 500 000 GBP for the last 2 years.

4B.2.2 — Bidders will be required to have an average yearly turnover of a minimum of 1 500 000 GBP in the business area covered by the contract for the last 2 years.

4B.4 — Bidders will be required to state the value(s) for the following financial ratio(s) from their most recent set of accounts: Current Ratio (i.e. Current Assets/Current Liabilities) > or = 1.1 over the last two years.

It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below:

Employer’s (Compulsory) Liability Insurance = 5 000 000 GBP

Public Liability Insurance = 10 000 000 GBP

Professional Indemnity Insurance = 5 000 000 GBP

Product Liability Insurance = 10 000 000 GBP.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

Bidders must demonstrate that they have a sufficient and appropriate general and relevant experience to perform Call Off Contracts under the Framework Agreement and the extent of experience necessary to deliver the range of the managed services all as described in this Contract Notice.

Minimum level(s) of standards possibly required:

4C.1.2 — Bidders should provide relevant examples of projects in the last three years where they have delivered services similar to those described in II.1.4 Short Description covering the criteria below which will be considered by NSS for the purpose of assessing general and relevant experience.

4C.2 — Bidders will be required to provide examples that demonstrate that they have the relevant technical ability to deliver the services as described in part II.2.4 of the OJEU Contract Notice. For example:

Accreditation to NHS Digital GP System of Choice (GPSoC) framework, or equivalent. Please provide details of your GPSoC accreditation status and list products accredited.

4C.6 — Bidders will be required to confirm that they and/or the service provider have the following relevant educational and professional qualifications:

ISO 27001 or equivalent,

PRINCE2 or equivalent,

ITIL qualifications [Service Desk, etc.] or equivalent,

Other professional qualifications relevant to the services outlined in the Contract Notice.

Bidders will be required to confirm whether they intend to subcontract and, if so, what proportion of the contract.

Responses to each of the questions in Part IV, Section C of the ESPD will be scored as detailed in the ESPD Instructions to Bidders accessible through the Additional Information facility:

No questions from Part IV, Section D of the ESPD (Scotland) (Quality Assurance Schemes and Environmental Management Standards) will be evaluated and, accordingly, Part IV, Section D will not be scored.

A minimum score of 60 % is required to be selected to be invited to Stage 2, an Invitation to Submit Initial Bid.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

Details of the measures applicable to monitoring performance of the Call Off Contracts and Validation Contracts (further details of which are provided in Section VI.3 below) will be set out in the draft Framework Agreement issued with the procurement documents.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Competitive procedure with negotiation

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 4
In the case of framework agreements, provide justification for any duration exceeding 4 years: (a) Allows for the level of investment required by Bidders for delivery of the managed services; (b) Accommodates the anticipated duration of roll out of the managed services to all GP practices and Health Boards in Scotland; and (c) Recognises that there are other national IT projects underway or under contemplation which will have interdependencies with the GP IT Managed Services.

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.5)Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2016/S 127-227677

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 24/07/2017
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 28/08/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

To expand upon Section II.1.4, bidders appointed to the framework agreement will, during the 6-12 month period following award of the framework agreement, be required to achieve a specified extent of compliance with certain functional and non-functional requirements which will all be clearly identified in the procurement documents. Upon achieving such compliance, in order to be eligible to be considered for award of any contracts under the Framework Agreement, Bidders will be required to enter into a Validation Contract with NSS. The form of Validation Contract will be comprised in the draft Framework Agreement, which will be issued with the procurement documents. The Validation Contract will also regulate on-going compliance by Bidders with any future functional and non-functional requirements notified by NSS.

It is intended that a catalogue will be created by each Bidder awarded to the Framework Agreement pursuant to which additional products and services may be purchased by NSS.

Bidders must provide flexible solutions to support data entry, audit, payment processing and reporting for national and local services and support General Medical Services contract requirements.

With regard to Section II.1.6 above this Framework Agreement is not suitable for splitting into lots. Given that NSS intends to award a multi supplier Framework Agreement, the possibility of the requirement across Scotland being delivered by different Bidders is already envisaged. The risk of further dividing the requirement into lots would render execution of the Framework Agreement and Call Off Contracts thereunder excessively technically and operationally difficult, and not cost effective.

Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

A sub-contract clause has been included in this contract. For more information see:

Community benefits are included in this requirement. For more information see:

A summary of the expected community benefits has been provided as follows:

We must consider whether NSS will apply community benefits to the contracts. e.g. the Supplier must advertise any job opportunities related to these contract locally.

(SC Ref:448747)

Download the ESPD document here:

VI.4)Procedures for review

VI.4.1)Review body

The Common Services Agency (more commonly known as NHS National Services Scotland) (‘NSS’)
Gyle Square (NSS Head Office), 1 South Gyle Crescent
EH12 9EB
United Kingdom
Telephone: +44 1312756000Internet address:
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

Precise information on deadline(s) for lodging appeals: NSS will incorporate a ‘standstill period’ of a minimum of ten (10) calendar days (between the date on which NSS despatches the notice(s) of its decision in relation to the conclusion of a Framework Agreement to economic operators who submitted a tender or applied to be selected to tender, and the date on which NSS proposes to first conclude the Framework Agreement). This period allows economic operators in receipt of such a notice from NSS to submit a written request for debriefing information from NSS before the Framework Agreement is concluded. In the event that any economic operator submits a written request for debriefing information to NSS within two (2) working days from the commencement of the standstill period, NSS shall in response to such request, and to the extent only that it has not already done so, inform that economic operator of the reasons why the economic operator was unsuccessful, and the characteristics and relative advantages of the successful economic operator(s), a minimum of three (3) working days before the expiry of the standstill period. Such additional information should be requested from the address at section 1.1.

Where an economic operator is dissatisfied with NSS’ response to its request for debriefing information, or considers that the Framework Agreement has been concluded in breach of The Public Contracts (Scotland) Regulations 2015, such economic operator is advised to promptly seek independent legal advice.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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