Health Complaints Advocacy Service Framework for London Councils
The Service will support patients, service users, residents, their family, carer or representative, with a complaint or grievance related to any aspect of healthcare.
United Kingdom-London: Health and social work services
2016/S 238-433562
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Southwark Council, 160 Tooley Street
London
SE1 2QH
United Kingdom
Contact person: Simon Mitchell
Telephone: +44 2075253475
E-mail: ihcas@southwark.gov.uk
NUTS code: UKI
Internet address(es):Main address: http://www.southwark.gov.uk
Address of the buyer profile: http://www.southwark.gov.uk
I.1)Name and addresses
London
United Kingdom
E-mail: ihcas@southwark.gov.uk
NUTS code: UKI21
Internet address(es):Main address: www.lbbd.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.barnet.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.bexley.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.brent.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.bromley.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.camden.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.cityoflondon.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.croydon.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.ealing.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.enfield.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.greenwich.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.hackney.gov.uk
I.1)Name and addresses
London
United Kingdom
E-mail: ihcas@southwark.gov.uk
NUTS code: UKI11
Internet address(es):Main address: www.lbhf.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.haringey.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.harrow.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.havering.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.hillingdon.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.hounslow.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.islington.gov.uk
I.1)Name and addresses
London
United Kingdom
E-mail: ihcas@southwark.gov.uk
NUTS code: UKI11
Internet address(es):Main address: www.rbkc.gov.uk
I.1)Name and addresses
London
United Kingdom
E-mail: ihcas@southwark.gov.uk
NUTS code: UKI22
Internet address(es):Main address: www.kingston.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.lambeth.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.lewisham.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.merton.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.newham.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.redbridge.gov.uk
I.1)Name and addresses
London
United Kingdom
E-mail: ihcas@southwark.gov.uk
NUTS code: UKI22
Internet address(es):Main address: www.richmond.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.sutton.gov.uk
I.1)Name and addresses
London
United Kingdom
E-mail: ihcas@southwark.gov.uk
NUTS code: UKI12
Internet address(es):Main address: www.towerhamlets.gov.uk
I.1)Name and addresses
London
United Kingdom
E-mail: ihcas@southwark.gov.uk
NUTS code: UKI21
Internet address(es):Main address: www.walthamforest.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.wandsworth.gov.uk
I.1)Name and addresses
Internet address(es):Main address: www.westminster.gov.uk
I.2)Joint procurement
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Independent Health Complaints Advocacy Service Framework.
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
The Service will support patients, service users, residents, their family, carer or representative (‘Clients’), with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012, including that which falls under the remit of the Health Service Ombudsman, such as complaints about poor treatment or service provided through health services in England.
The Service will also support Client’s complaints when they concern health and social care services (and not one service in particular). The Service will support the Client through the appropriate complaints process(es). This may result in the Service supporting a Client through to the Local Government Ombudsman (for a social care service complaint).
The Service will, where appropriate, refer to local advocacy services and to specialist services to provide on going support.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The Service will support patients, service users, residents, their family, carer or representative (‘Clients’), with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012, including that which falls under the remit of the Health Service Ombudsman, such as complaints about poor treatment or service provided through health services in England.
The Service will also support Client’s complaints when they concern health and social care services (and not one service in particular). The Service will support the Client through the appropriate complaints process(es). This may result in the Service supporting a Client through to the Local Government Ombudsman (for a social care service complaint).
The Service will, where appropriate, refer to local advocacy services and to specialist services to provide on going support.
II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.10)Information about variants
II.2.11)Information about options
The framework agreement will be awarded for a period of four (4) years. Service Contracts used to call-off by Participating Authorities and shall be for two (2) years with two single year extensions available (2+1+1).
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
In the procurement documents.
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.2.2)Contract performance conditions:
In the procurement documents.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.4.1)Review body
Royal Court of Justice, The Strand
London
WC2A 2LL
United Kingdom
VI.4.3)Review procedure
The Council will incorporate a minimum ten (10) calendar days standstill period at the point information on the award of the contract is communicated to Tenderers. Applicants who are unsuccessful shall be informed by the Council as soon as possible after the decision has been made as to the reasons why the applicant was unsuccessful.
If an appeal regarding the award of the contract has not been successfully resolved, the Public Contracts Regulations (2015) provide for aggrieved parties who have been harmed or at risk of harm by breach of the rules to take legal action. Any such action must be brought within the applicable limitation period.
VI.5)Date of dispatch of this notice:
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