HealthWatch Isle of Wight and NHS Complaints Independent Advocacy Service

HealthWatch Isle of Wight and NHS Complaints Independent Advocacy Service

The Isle of Wight Council (“the Council”) is seeking suitably qualified and experienced providers for the delivery of Local HealthWatch services across the Isle of Wight.

UK-Newport: health and social work services

2012/S 160-267429

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Isle of Wight Council
Procurement and Contract Management Unit, County Hall, High Street
Contact point(s): Procurement & Legal
For the attention of: Hayley Holden
PO30 1UD Newport
UNITED KINGDOM
Telephone: +44 1983821000-6344
E-mail: Hayley.Holden@iow.gov.uk

Internet address(es):

General address of the contracting authority: www.iwight.com

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
The Establishment and Operation of HealthWatch Isle of Wight and NHS Complaints Independent Advocacy Service.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 25: Health and social services
Main site or location of works, place of delivery or of performance: Isle of Wight.
NUTS code UKJ34
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
The Isle of Wight Council (“the Council”) is seeking suitably qualified and experienced providers for the delivery of Local HealthWatch services across the Isle of Wight.
The Local Government and Public Involvement in Health Act 2007 (as amended by the Health and Social Care Act 2012) require each local authority area to set up a new organisation called HealthWatch by April 2013. This organisation will be independent of the local authority and will provide a number of services to the local community in relation to health and social care services; information and advice, public involvement and signposting. Under the Act responsibility for commissioning NHS complaints advocacy has also been passed to local authorities.
The governments proposals for a Local HealthWatch are still evolving and this may impact the Councils procurement of these services in terms of the contract and scope of services required. All interested parties will be notified of any changes affecting this project should this situation arise.
The requirements of this contract are considered to be a part B service and are being advertised on a voluntary basis.
II.1.6)Common procurement vocabulary (CPV)

85000000, 85321000, 85312310, 85100000, 85140000, 85300000

II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Lots
This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
The Local Government and Public Involvement in Health Act 2007 (as amended by the Health and Social Care Act 2012) require each local authority area to set up a new organisation called HealthWatch by April 2013.
HealthWatch will help provide information and advice to Islanders about health and social care services, direct people to services (so they understand the choice of care available) and involve people in improving and shaping the services on which they rely. It will continue many of the roles formerly carried out both by the Local Involvement Network (LINk) which ceases to exist on 31 March next year and, before that, the Island’s community health council.
HealthWatch will effectively act as a ‘consumer champion’, making the views and experiences of the local community known to influence decisions being made about these services, both locally and nationally.
The government has set out some clear roles and functions that HealthWatch Isle of Wight will legally need to provide:
i). Information, advice and signposting, helping the community make choices about health and social care services
— Be a single point of contact to provide information and advice to any individual member of the public about accessing health and social care services,
— Enable people to take more control over their own health, treatment and care by helping them to understand, and make use of, increased choices available to them.
ii). Involve the whole community in helping to improve, influence and shape health and social care services for local people
— Gather evidence, views and experiences of local people and make these known to HealthWatch England, helping it to carry out its role,
— Be able to enter and view premises where health and social care services are provided and report on its findings and make recommendations to HealthWatch England to advise the Care Quality Commission (CQC) to carry out special reviews or investigations into areas of concern (HealthWatch Isle of Wight can also go directly to CQC if they have an urgent concern),
— Promote and support the involvement of people in the monitoring, commissioning and provision of local health and care services,
— Obtain the views of people about their needs for and experiences of local health and social care services and make those views known to those involved in commissioning, providing and scrutinising these services locally. HealthWatch will be duty bound to be widely representative of the whole community including children and young people and those not always heard,
— Make reports and recommendations about how those services could or should be improved and attend meetings of the Isle of Wight Health & Wellbeing Board to represent the voice of the community to inform strategic decisions being made about health and social care services for the Isle of Wight.
These elements have been identified below as Lot 1.
In addition, within the Health & Social Care Act 2012, responsibility for the commissioning of NHS Complaints advocacy services transfers to the local authority. The local authority can commission this to HealthWatch or to another organisation but HealthWatch must at the very least, signpost people to advocacy support services for people who wish to complain about NHS services and need some help to do so.
We have chosen to specify this as a separate lot (Lot 2) within this PQQ in order to afford the opportunity for this to be delivered by HealthWatch or separately by another organisation.
Our vision for HealthWatch, in consultation with our local community, is that HealthWatch Isle of Wight will become the organisation that involves Islanders in local and national health and social care issues. It will become a central hub for anyone in the Island community who needs information and advice about health and social care services, including children and young people. It will also help individuals to help themselves and, where they need additional help, to understand and make use of the increased choices of support available.
Our vision is that this will become a strong, recognised, trusted and credible organisation that anyone in the community can feel confident approaching to share their views, concerns and both positive and negative experiences, knowing that the organisation will actively help to those who make decisions about health and social care services aware of their views. We want HealthWatch to demonstrate to people that by speaking up, they can make a difference.
Our vision is that on occasions when things go wrong, that people who need extra support to make their complaint known, know where to receive that help and have the confidence that their voice is heard and acted upon.
We want HealthWatch Isle of Wight to build strong relationships with other organisations and networks on the Island to avoid duplicating services, make the most of expertise already available in our voluntary, public and private sectors and of the valued but limited time of volunteers in our community. We also want HealthWatch to ensure that it builds on the valuable work that has been undertaken by the Local Involvement Network (LINk).
HealthWatch Isle of Wight must make a valued contribution, based on local knowledge to helping those making decisions about commissioning and providing health and social care services better understand the needs of the community, and help shape priorities and strategies to meet these needs.
The ultimate test for HealthWatch, over time, will be whether people know it exists, understand what it does, know how to use it and have confidence it will make sure that their voices are heard, represented and make a difference.
Estimated value excluding VAT: 199 000,00 GBP
II.2.2)Information about options
Options: yes
Description of these options: There wil be the option to extend the intitial two year contract period for up to a further two years at the discretion of the Council.
There is also the option to bid for one or both Lots. The Council reserves the right to award both Lots to one provider or each Lot to seperate providers.
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion
Duration in months: 48 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: The establishment and operation of HealthWatch Isle of Wight

1)Short description
HealthWatch will help provide information and advice to Islanders about health and social care services, direct people to services (so they understand the choice of care available) and involve people in improving and shaping the services on which they rely. It will continue many of the roles formerly carried out both by the Local Involvement Network (LINk) which ceases to exist on 31 March next year and, before that, the Island’s community health council.
HealthWatch will effectively act as a ‘consumer champion’, making the views and experiences of the local community known to influence decisions being made about these services, both locally and nationally.
2)Common procurement vocabulary (CPV)

85000000, 85321000, 85312310, 85100000, 85140000, 85300000

3)Quantity or scope
Estimated value excluding VAT: 153 000,00 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Potential providers will have the opportunity bid for one or both lots. The Isle of Wight Council reserves the right to award both lots, either of the lots or no lots and reserves the right to award both lots to one provider or each lot to separate providers depending on which is the most economically advantageous option.
Values in this notice relate to one year of funding and are indicative values for information only and no guarantee of future contract value should be assumed as funding for Local HealthWatch is still subject to confirmation from the Department of Health.
Lot No: 2 Lot title: NHS Complaints Independent Advocacy Service
1)Short description
Within the Health & Social Care Act 2012, responsibility for the commissioning of NHS Complaints advocacy services transfers to the local authority. The local authority can commission this to HealthWatch or to another organisation but HealthWatch must at the very least, signpost people to advocacy support services for people who wish to complain about NHS services and need some help to do so.
2)Common procurement vocabulary (CPV)

85000000, 85321000, 85312310, 85100000, 85140000, 85300000

3)Quantity or scope
Estimated value excluding VAT: 46 000,00 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Potential providers will have the opportunity bid for one or both lots. The Isle of Wight Council reserves the right to award both lots, either of the lots or no lots and reserves the right to award both lots to one provider or each lot to separate providers depending on which is the most economically advantageous option.
Values in this notice relate to one year of funding and are indicative values for information only and no guarantee of future contract value should be assumed as funding for Local HealthWatch is still subject to confirmation from the Department of Health.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
A performance bond and/or a parent company guarantee may be required. Further information will be providedwithin the tender document.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Payment shall be made in accordance with the payment provisions in the contract.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Section 222 of The Local Government and Public Involvement in Health Act 2007 as recently amended by the Health & Social Care Act 2012, states that the Local HealthWatch organisation ‘must be a body corporate which is a social enterprise.’ This may be subject to further amendment in secondary regulations expected later during 2012.
However, in order to comply with the current legislation, the Council requires that any organisation wishing to tender for this opportunity must have the status of a ‘Social Enterprise’ or commit to forming a ‘Social Enterprise’ organisation for the purposes of delivering Local HealthWatch at the time of Contract Award, should the legislation/regulations require this.
Evidence such as documents showing the corporate body status of your organisation and documents setting out your organisation’s constitution, objects or purposes will be requested where appropriate.
For more information about Social Enterprise organisations please go to http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1077475650.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Any organisation wishing to tender for this opportunity must have the status of a ‘Social Enterprise’ or commit to forming a ‘Social Enterprise’ organisation to deliver Local HealthWatch, should this remain a requirement by the legislation/regulations in force at the time of contract award. Organisations who are not a ‘Social Enterprise’ and in addition do not commit to forming a ‘Social Enterprise’ (if required) will be excluded.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Full details can be found within the Pre Qualification Questionnaire (“PQQ”).
Minimum level(s) of standards possibly required: To meet the financial minimum thresholds the potential provider must comply with the following:
— that if you have less than 3 years accounts information can be provided for either question 3.2 or 3.3 of the PQQ,
— that your average current ratio* over the past 3 years exceeds 1.00,
— that if the organisation is a subsidiary of a group, information for 3.1, 3.2 and 3.3 of the PQQ is provided for both the subsidiary and the ultimate parent company,
— where a consortium or association is proposed the information in 3.1, 3.2 and 3.3 of the PQQ is requested for each member company,
— where the potential provider is dependant financially on a parent company confirmation is required that a parent guarantee is available if requested,
— confirm that a bankers reference is available on request.
This assessment will be a risk based assessment using the information provided and will be scored on a pass/fail basis.
*The current ratio will look at current assets and current liabilities from a company’s balance sheet and measures the availability of cash to pay debt.
Potential providers will also be asked to confirm that none of thefollowing applies:
(a) is bankrupt or is being wound up, where his affairs are being administered by the Court, where he has entered into an arrangement with creditors, where he has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations;
(b) is the subject of proceedings for a declaration of bankruptcy, for an order for compulsory winding up or administration by the Court or of an arrangement with creditors or of any similar proceedings under national laws and regulations;
(c) has been convicted by a judgement which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct;
(d) has been guilty of grave professional misconduct proven by any means which the contracting authorities can demonstrate;
(e) has not fulfilled obligations relating to the payment of social security contributions in accordance withthe legal provisions of the country in which he is established or with those of the country of the Contracting Authority,
(f) has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which he is established or with those of the country of the Contracting Authority;
(g) is guilty of serious misrepresentation in supplying the information required under this section or has not supplied such information,
(h) has been the subject of a conviction for participation in a criminal organisation, as defined in Article 2(1) of Council Joint Action 98/733/JHA;
(i) has been the subject of a conviction for corruption, as defined in Article 3 of the Council Act of 26.5.1972 and Article 3(1) of Council Joint Action 98/742/JHA3 respectively;
(j) has been the subject of a conviction for fraud within the meaning of Article 1 of the Convention relating to the protection of the financial interests of the European Communities;
(k) has been the subject of a conviction for money laundering, as defined in Article 1 of Council Directive 91/308/EEC of 10.6.1991 on prevention of the use of the financial system for the purpose of money laundering.
Potential providers will also be required to comply with the Council’s insurance requirements:
Employer’s liability 10 000 000 GBP.
Public liability 10 000 000 GBP.
Professional indemnity 5 000 000 GBP.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
Full details can be found within the Pre Qualification Questionnaire (“PQQ”).
Minimum level(s) of standards possibly required:
To achieve a minimum of 60 % on the PQQ assessment.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Objective criteria for choosing the limited number of candidates: Any company who meets all of the minimum requirements of the PQQ and achieves a score of 60 %+ will be invited to participate in the tender stage of the process.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
HW/1208/T01
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
26.9.2012 – 14:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
18.10.2012
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
The Freedom of Information Act (FOI) 2000 which came into force on 1.1.2005 applies to the Contracting Authority.
If any tenderer considers that any information supplied by them is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for its sensitivity specified. A schedule is provided within the PQQ and ITT where potential providers can record and submit this information to the Council. In such cases the relevant material will, in response to FOI requests, be examined in light of exemptions provided for in this act.
If you do not get a response within 24 hours of initially requesting the documentation, it is the tenderers responsibility to re contact the Isle of Wight Council to obtain the documents.
The contract shall be made in English and according to English Law and subject to the jurisdiction of the EnglishCourts.
Potential providers will have the opportunity bid for one or both lots. The Isle of Wight Council reserves the right to award both lots, either of the lots or no lots and reserves the right to award both lots to one provider or each lot to separate providers depending on which is the most economically advantageous option.
This is a non-mandatory OJEU Contract Notice. The Services constitute Part B services for the purposes of the Public Contract Regulations 2006 (Regulations) and the procurement is not therefore fully regulated by the Regulations. Neither a reference during or after this procurement process to the Regulations or the use of language or terminology common to the Regulations shall require the Council to conduct a fully regulated procurement in accordance with the Regulations. This notice is being placed for advertising purposes only.
The contract duration includes for the possibility of up to a two year extension (24 months + up to 24 months).
Although documents will be available up to the closing time and date for submissions, it is the tenderers responsibility to ensure that they request the documents in ample time to ensure that they can be completed and returned, along with all supporting documentation called for, prior to the closing time and date of this stage of the process.
The award of this contract(s) is subject to the council receiving a grant from the Secretary of State for Health.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: The Isle of Wight Council will incorporate a voluntary minimum ten calendar day standstill period at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into and to start proceedings where such actionis necessary. Such additional information should be requested from the person stated in the contact details insection I.1 of this document.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:17.8.2012

Enjoyed this post? Share it!