Heath and Social Services Research Tender – Experts By Experience Programme
This contract is to find an organisation or organisations to become an Support Organisation to manage and support and recruit Experts by Experience (ExE). ExE are individuals who have personal experience of using or caring for people who use health and or social care services.
United Kingdom-London: Research services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Care Quality Commission
103-105 Bunhill Row
For the attention of: Fahrel Faulkner
EC1Y 8TG London
Telephone: +44 74489086
General address of the contracting authority: http://www.cqc.org.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 25: Health and social services
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.2.1)Total quantity or scope:
We are seeking an organisation or organisations to become Support Organisation(s) for the ExE programme. Support organisations can be:
— 1 organisation providing all of the service to all of the regions;
— 1 organisation providing part of the service to all of the regions for that service;
— 2 or more organisations (Consortium) providing all of the service all regions;
— 2 or more organisations (Consortium) providing part of the service for all of the regions for that service.
Organisations will be required to have specialist knowledge of working with people with the following background:
— Older people and their family carers;
— People in the early stages of dementia and their family carers;
— People who have a learning disability;
— People who have a physical and/or sensory impairment;
— Family carers of people who have severe learning disabilities and/or behaviour that is considered to be challenging;
— People who have experience of using mental health services;
— People who have been detained under the Mental Health Act;
— People who have experience of using substance misuse services;
— People who have experience of using home care services and their family carers;
— Children and young people who use health or care services, who are family carers or their family carers;
— People who have used maternity services;
— People with experience of any combinations of the above.
We would also like to scope how we could work with offenders who are using care services. We do not currently recruit people around specific medical conditions, such as diabetes.
CQC would like to encourage bids from a range of organisations who have specialist knowledge of working with people from the above groups. Support organisations will need to have a proven track record and specialist experience in recruiting, training, involving and effectively supporting people who use services and/or their carers. They should also have a strong focus on equality, diversity and human rights and be able to demonstrate they can work collaboratively and effectively with other organisations locally, regionally or nationally.
We would be particularly interested in receiving bids that provide national coverage of the above groups of people, and would therefore be happy for organisations to collaborate with each other and/or put forward consortium or joint bids. CQC will help to facilitate this by compiling a list of organisations who are interested in the work and of becoming part of a consortium or joint bid, and sharing it among those who have expressed an interest in working this way.
Support organisations are responsible for managing ExE on a day-to-day basis. They will be required to:
— Source a diverse range of ExE that meet the above profiles.
— Interview ExE to ensure they are suitable for the role.
— Carry out VBS checks on all ExE and any support workers they may have.
— Carry out training of ExE both with CQC and separately.
— Provide supporting documentation in appropriate formats to their ExE.
— Allocate appropriate ExE for inspections, Mental Health Act visits and any other work.
— Pay ExE and their support workers for carrying out their work.
— Provide ongoing support to, and performance manage, ExE.
— Carry out ongoing monitoring and provide timely reports to CQC in line with our monthly corporate reporting deadlines.
— Take part in meetings and discussions with the CQC programme management team.
— Take part in programme development activities.
— Work collaboratively with other support organisations engaged in the programme.
The duration of the contract is four years with options to extend. The new contract is scheduled to commence on 1.1.2015.
Estimated value excluding VAT:
Range: between 4 000 000 and 16 000 000 GBP
II.2.2)Information about options
Section III: Legal, economic, financial and technical information
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
Description of particular conditions: To be set out in the contract documents provided to applicants who are invited to tender.
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: CQC as the Contracting Authority will evaluate all responses to the ITT document including as to the eligibility of applicants in line with Regulations 23, 24, 25 and 26 in Part 4 of the Public Contracts Regulations 2006 (as amended) (the Regulations). The Regulations and amendments can be found at: http://www.opsi.gov.uk/si/si2006/20060005.htm andhttp://www.opsi.gov.uk/si/si2009/pdf/uksi_20092992_en.pdf; Participants must express interest and submit completed Pre-Qualification Questionnaires (PQQ) using the CQC e-Sourcing portal that can be accessed athttps://www.delta-esourcing.com. Responses to the PQQ must be received by the date and time set out at IV.3.4. The criteria, scoring and weighting for each question within the PQQ will be set out in the e-sourcing tool. The Participant is required to download the PQQ documentation and all other documentation issued and information supplied by the Authority relating to the PQQ from the following website https://www.delta-esourcing.com To be able to access these documents the Participant will firstly need to register company details and enter the following Tender Access Code (TAC) 5UQ944K25J at the bottom of the registration page, thereafter you will be issued with a Username and Password. If the Participant is already registered with Delta previously, please follow the link shown and click on the ‘Delta-ets Home’ tab, where the Participant will be redirected to the home page and can log on using existing username and password to collect the PQQ Documents. If you are already registered on the delta website you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage. Suppliers must log in, go to your Response Manager and add the Access Code to access the documents. Please contact the Delta helpdesk at firstname.lastname@example.org or call +44 8452707050 for further assistance
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Details are provided in the PQQ available from https://www.delta-esourcing.com/
Minimum level(s) of standards possibly required: Any minimum standards will be set out in the PQQ available from https://www.delta-esourcing.com/
Information and formalities necessary for evaluating if the requirements are met:
Details are provided in the PQQ available from https://www.delta-esourcing.com/
Minimum level(s) of standards possibly required:
Any minimum standards will be set out in the PQQ available from https://www.delta-esourcing.com/
III.3.1)Information about a particular profession
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
Prior information notice
Notice number in the OJEU: 2013/S 117-199883 of 19.6.2013
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
Section VI: Complementary information
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
GO Reference: GO-2014519-PRO-5680207
VI.4.2)Lodging of appeals
The contracting authority will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. Such information on the award of the contract will include all the information required by Regulation 32 of the Public Contracts Regulations 2006 (as amended) (the “Regulations”). Regulation 47A of the Regulations sets out the duty owed to tenderers. Breach of this duty is actionable in the High Court where, as a consequence of the breach, the tenderer suffers, or risks suffering, loss or damage. Any such action must be brought promptly and in any event within three months.
Regulations 47L and 47J of the Regulations specify the remedies available to tenderers. These differ depending on whether the framework agreement has been entered into or not. Where the framework agreement has been entered into, a declaration of ineffectiveness may, subject to the requirements of Regulation 47 of the Regulations being met, be sought. When considering applying for a declaration of ineffectiveness tenderers should note the time limits set out in Regulation 47E of the Regulations.
VI.5)Date of dispatch of this notice: