Helpdesk Services for HS2

Helpdesk Services for HS2

HS2 Ltd requires an external supplier to provide a helpdesk service to ensure that it can respond rapidly to public enquiries relating to the HS2 programme.

HS2 Helpdesk Services

HIGH SPEED TWO (HS2) LIMITED

Contract summary

Industry

Computer and Related Services, Construction and Real Estate, Printing and Publishing

Location of contract

Any region

Value of contract (£)

£800,000

Published date

30 November 2015

Closing date

16 December 2015

Contract start date

25 January 2016

Contract end date

24 January 2019

Description

HS2 Ltd requires an external supplier to provide a helpdesk service to ensure that it can respond rapidly to public enquiries relating to the HS2 programme and to any potential health and safety incidents that may be reported by HS2 Ltd staff, third party contractors or members of the public. A supplier is therefore required to provide: • a helpdesk service to manage all enquiries received by telephone, e-mail and any social media channels during normal working hours (9am until 5pm on weekdays – excluding bank holidays); and • an out of hours service to replace the current out of hours helpdesk provision at a mutually agreed date in 2016. The contract will be for an initial period of 3-years with the option to extend for a further 1-year period.

About the buyer

Contact name

Bill Egan

Address

One Canada Square, Canary Wharf, London, E14 5AB

London

E14 5AB

England

Email

bill.egan@hs2.org.uk

Other information

Attachments

Contracts Finder Advertisement

Project 453 – HS2 Enquiries Helpdesk – Contracts Finder Advertisement (1).docx

Please download the attachment and follow the instructions carefully.

How to apply

Please apply directly to the buyer using the contact details provided.

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