HMRC Predictive Analytics Contract Notice

HMRC Predictive Analytics Contract Notice

To design an industry best practice operating model to enhance capability in the exploitation of Predictive Analytics.

United Kingdom-Salford: Data analysis services

2017/S 199-409568

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

5th Floor West, Ralli Quays, 3 Stanley Street
M60 9LA
United Kingdom
Contact person: Tony Fellowes
Telephone: +44 3000587724
NUTS code: UKDInternet address(es):Main address:

I.2)Joint procurement

The contract is awarded by a central purchasing body


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

Other activity: direct and indirect tax collection

Section II: Object

II.1)Scope of the procurement


Predictive Analytics.

Reference number: SR60759575

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The purpose of this Contract Notice is to alert interested parties that HM Revenue and Customs (HMRC) are tendering for a partner to design an industry best practice operating model to enhance capability in the exploitation of Predictive Analytics (PA) in tax non-compliance risking.

II.1.5)Estimated total value

Value excluding VAT: 360 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKD
Main site or place of performance:

North West (England).

II.2.4)Description of the procurement:

HMRC is the UK’s tax authority. HMRC’s objectives are to bring in the maximum amount of tax owed to the Exchequer and bear down on avoidance and evasion; transform tax and payments for our customers; and design and deliver a professional, efficient and engaged organisation. The aim of this work will be to support HMRC Risk and Intelligence Service to become a ‘world leader’ in exploiting the use of PA to tackle non-compliance tax risks. We are seeking support from an external partner to develop best practice in PA based on exemplars and current industry knowledge management. The external partner must have recent relevant experience of delivering a PA operating model on projects of similar scale for other organisations.

The contractor must provide personnel with the necessary skills, knowledge and experience to deliver the PA operating model. The contractor will undertake an end to end assessment of HMRC standard operating procedures to produce a gap analysis: baseline best practice in use of data science techniques to design an operating model with capability for HMRC to maintain and update to include future requirements that keep pace with global innovations.

HMRC is currently undergoing a major IT transformation. The operating model must be developed in a manner that will allow it to be readily integrated into and used on HMRC’s existing IT infrastructure platforms and sufficiently flexible to be adjusted or rebuilt to retain its functionality on completion of the transformation.

The contractor must support HMRC to develop PA tax non-compliance risking by providing HMRC staff with the knowledge, skills and technical documentation to operate, modify, adapt and further develop the operating model capability without on-going support. HMRC will require assurance of all works undertaken

During the development the partner will, from time to time be required to work within HMRC premises and take a ‘knowledge and skills transfer’ approach. A requirement will be for HMRC to own the Intellectual Property Rights for the PA operating model and all documentation and supporting materials produced for the purpose.

The anticipated scope of the work is likely to include:

1. Baseline existing Compliance PA operating model, processes and future plans, assessing improvement opportunities against industry best practise delivery models, enabling HMRC to build capability to solve business problems, innovate and reduce our costs;

2. Support outcome recommendations of operating model baseline, compare current team’s PA data analytics and project management skills against current industry standards;

3. Develop bespoke PA data science and related project management techniques;

4. Deliver a tailored learning, development and upskilling event to address current skills gap;

5. In relation to the tailored learning event, provide a handover training package which can be utilised across HMRC;

6. Make recommendations to introduce enhancements to our current internal and external professional networks to support current and future organisation capability development and analytical problem solving to keep pace with cutting edge data science innovations;

7. Taking account of HMRC constraints and dependencies, make practical recommendations on how we could more effectively meet HMRC’s strategic objectives of improving compliance and reducing operating costs e.g. automation of processes and step-change innovation;

8. Provide solutions to help HMRC solve existing business problems e.g. using industry best practice and external approaches to identify risk and optimise compliance outcomes for different customer segments and intervention approaches whether we are data rich or data poor and suggestions for better segmentation of populations. The Contractor must be sure that the outputs from the solution are capable of being integrated into the HMRC data processes and Information Technology (IT) infrastructure.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 4
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Full details regarding legal, economic, financial and technical information to be provided at the tender stage will be detailed in the tender documentation.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

Potential Tenderers should be aware, however, that they may be required to forward the following information: (a) A copy of the most recent audited accounts covering the Tenderer’s last 3 years of trading (or for the period that is available if trading for less than 3 years) or (b) For the most recent full year of trading, where this information is not available in audited form, a copy of the draft or unaudited financial accounts or equivalent information showing the Tenderer’s turnover, profit and loss and cash flow position and an end period balance sheet or, where this cannot be provided, a statement signed by the finance director or similar responsible person detailing any major changes in the current financial position since the date of the latest audited accounts provided.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

The external partner must have recent relevant experience of delivering predictive analysis skills capability on three projects of similar scale for other organisations.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

An electronic auction will be used
Additional information about electronic auction:

Whilst no decision has been made the Authority reserves the right to use e-auctions as part of the tendering or procurement process if it wishes.

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2017/S 166-341742

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 07/11/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 07/11/2017
Local time: 12:00
Information about authorised persons and opening procedure:

HMRC will be using an e-sourcing (e-tendering) tool/application for this procurement. This prevents any information provided by the applicant or tenderer from being viewed by the Authority until the e-sourcing event is closed. The e-sourcing (e-tendering) application will display the closing date and time for this particular tendering exercise within the event. The close time will be the earliest point at which the HMRC nominated or a tender defined evaluation team member will be able to open and view the tender responses. Therefore, the opening time for tenders will coincide with the close date and time for the event and all tenders will become visible to the HMRC nominated or event defined tender evaluation team in any place that provides access to the e-sourcing tool/application at that time.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Additional Information: HMRC use an HMRC version of SAP Ariba Sourcing Pro to help the procurement process and this must be used by suppliers to register for the supplier day and/or bid for the opportunity described in this contract notice. (Further information about HMRC’s instance of SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website:

Suppliers who have used HMRCs Ariba previously will already have an account and an account number (ANXXXXXXXXXX). Previously registered users having difficulty recovering their account ID number or identify users within their organisation should email for assistance.

Suppliers using HMRCs Ariba for the first time, will need to register at: (You must ensure that you are directed to the registration page for HMRCs Ariba which has the HMRC logo at the top of the page. You may need to cut and paste the web address directly into your web browser).

As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the ‘registration process is now complete’ and providing you with ‘your organisation’s account ID (AN) number.

If an email response from HMRC is not received within one working day of your request, please re-contact (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made.

Once you have obtained your organization’s account ID (AN) number, please email with the following information as confirmation that you wish to express an interest and/or bid for the opportunity described in this Contract Notice.

The contract title shown in Section II.1.1) of this Contract Notice

Your organization”s HMRC SAP Ariba account ID: AN

Your organisation’s name:

Your name:

Your email address:

Your telephone number:

Suppliers who have complied with the foregoing will receive an e-mail confirming access the online questionnaires. If access is not provided to the online questionnaires within one working day, please contact (after first checking your spam in-box) notifying non-receipt and confirming when your request for access to the online questionnaires was first made.

To view this notice, please click here:

GO Reference: GO-20171012-PRO-11189467.

VI.4)Procedures for review

VI.4.1)Review body

5W Ralli Quays
M60 9LA
United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

HMRC will incorporate a minimum 10 calendar day standstill period at the time the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Such additional information should be requested from the address at I.1). Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the Authority to amend any document and may award damages. If the contract has been entered into, the Court may only award damages.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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