Out of Hours IT Service Desk Solution Leicester

Out of Hours IT Service Desk Solution Leicester

 There are a number of systems which require 24/7 support, 365 days a year while others many need extended support at specific times of the year.

United Kingdom-Leicester: IT services: consulting, software development, Internet and support

2014/S 098-171660

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

De Montfort University
Procurement Services, Finance Department, The Gateway
For the attention of: Claire Matthews
LE 9BH Leicester
UNITED KINGDOM
Telephone: +44 1162078142
E-mail: purchasing@dmu.ac.uk
Fax: +44 1162506069

Internet address(es):

General address of the contracting authority: www.dmu.ac.uk

Address of the buyer profile: https://in-tendhost.co.uk/demontfort

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Education

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

572: Provision of an Out of Hours IT Service Desk Solution for De Montfort University, Leicester.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: De Montfort University, Leicester, LE1 9BH UK.
NUTS code

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

De Montfort University (DMU) is based in Leicester and has 2700 staff and 27000 students. Information and Communications Technology (ICT) is managed by the University’s Information Technology and Media Services (ITMS) operation. There are a number of systems which require 24/7 support, 365 days a year while others many need extended support at specific times of the year. The ITMS operation provides standard cover during weekdays but there is a requirement for 1st line support provision outside of standard hours (Monday and Friday 8:00 to 17:00 and Tuesday to Thursday 8:00 to 17:15) including weekends, bank holidays and DMU Supplemental Days and to act as an overflow at specific periods during the year during the standard working hours described above.
The contract will be awarded for an initial period of 3 years subject to review of operational and financial performance at the end of Year 1. Following the expiry of the initial period the contract will be reviewed and renewed (subject to operational and financial performance review) for successive periods to be agreed by both parties as part of the aforementioned review.

II.1.6)Common procurement vocabulary (CPV)

7200000072500000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Please refer to the Pre-Qualification Questionnaire (PQQ) document for further details. The PQQ is available for download from: https://in-tendhost.co.uk/demontfort/aspx/Home which is the website of In-Tend e-tendering system that the University is using to manage this procurement. The Company/Organisation will need to register on to In-Tend University host site first, to enable download of the documents. The site includes instructions on how to register, download documents and correspond with the University about the PQQ stage.

All potential providers will be required to complete and return the PQQ on or before 12:00 noon 19.6.2014

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As set out in the Pre-Qualification Questionnaire (PQQ) and Instruction to Tenderers document. The PQQ is available for download from: https://in-tendhost.co.uk/demontfort/aspx/Home which is the website of In-Tend e-tendering system that the University is using to manage this procurement. The Company/Organisation will need to register on to In-Tend University host site first, to enable download of the documents. The site includes instructions on how to register, download documents and correspond with the University about the PQQ stage. All potential providers will be required to complete and return the PQQ on or before 12:00 noon, Thursday 19.6.2014 Minimum level(s) of standards possibly required: Bidders will be required to have and to evidence the minimum levels of Public Liability; Products Liability; Employer”s Liability; Professional Indemnity and All Risks insurances.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:

As set out in the Pre-Qualification Questionnaire (PQQ) and Instruction to Tenderers document. The PQQ is available for download from: https://in-tendhost.co.uk/demontfort/aspx/Home which is the website of In-Tend e-tendering system that the University is using to manage this procurement. The Company/Organisation will need to register on to In-Tend University host site first, to enable download of the documents. The site includes instructions on how to register, download documents and correspond with the University about the PQQ stage. All potential providers will be required to complete and return the PQQ on or before 12:00 noon, Thursday 19.6.2014.

Minimum level(s) of standards possibly required:
Equality (Appraisal Questionnaire Section C).
Tenderers must be able to confirm that it is a policy to the organisation as an employer to comply with its statutory obligations under the Equality Act 2010:
Freedom of Information Act (Appraisal Questionnaire Section D)
Tenderers will be required to provide an understanding in respect of confidentiality and commitment to co-operate and provide all assistance requested and required by the University in order that the University is able to comply with and fulfil its statutory obligations under the Freedom of Information Act 2000.
Bribery Act 2010 (Appraisal Questionnaire Section D)
Tenderers will be required confirm that they will observe and comply with their statutory obligations under the Bribery Act 2010.
WRAPs (Site Waste Management) (Appraisal Questionnaire Section E).
It is University policy that Professional Construction Contractors operating on the University Site shall follow the WRAPs proforma, please confirm acceptance.
Health and Safety (Appraisal Questionnaire Section F).
Please note that the university”s evaluation team will review these sections of the completed appraisal questionnaires received before any activities are undertaken to evaluate any other part of the response to tender.
If your organisation fails to meet all of the minimum standards set out above or included in the PQQ your Expression of Interest and PQQ will be automatically disqualified and no further evaluation of your Expression of Interest/PQQ will be undertaken. As a consequence of this you will be automatically excluded from being considered for the Invitation to Tender stage of this project.

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

572

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 19.6.2014
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

19.6.2014
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

19.5.2014

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