Housing Benefit and Council Tax Remote Processing Services
The Council will require between 2 and 4 Housing and Council Tax Benefit officers to provide remote processing of the Council’s Housing and Council Tax Benefit claims.
United Kingdom-London: Data-processing services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Royal Borough of Kensington and Chelsea
Town Hall, Hornton Street, Kensington
Contact point(s): Customer Services — Benefits Service
For the attention of: Paul Ellary
W8 7NX London
Telephone: +44 2073612781
General address of the contracting authority: www.rbkc.gov.uk
Address of the buyer profile: www.rbkc.gov.uk
Electronic access to information: www.capitalesourcing.com
Electronic submission of tenders and requests to participate: www.capitalesourcing.com
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Services are to be provided remotely for the Royal Borough of Kensington and Chelsea (NUTS Code UKI11).
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
The exact number of workers required on any given month will be determined by the Council and will depend upon the volume of work. The Council will issue instructions to the Contractor as and when required.
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
Estimated value excluding VAT:
Range: between 450 000 and 550 000 GBP
II.2.3)Information about renewals
Number of possible renewals: 1
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
Description of particular conditions: The Council’s Benefit Section uses the Civica Open Revenues system to process claims as well as the Civica document imaging system.
The prerequisites for accessing the Council network remotely include the following:
— Use of a CITRIX Connection (XenApp) to access the Council network. A customised copy of VPN client software will be supplied.
— The computers used to access the Council’s network are kept in a secure location and not accessible to unauthorised persons.
— Firewall arrangements are made on the computers/network which connect to the Council’s network (VPN and LAN-to-LAN connections only).
— Anti-virus software is installed and kept up to date on the computers used to access the Council’s network.
— A mobile phone number will need to be supplied for the Council to send a Security Code for connection to our VPN.
Further details are contained in the Contract Documents.
III.2.2)Economic and financial ability
— Financial Statements,
— A statement of the Tenderer’s cash flow forecast for the current year,
— A letter of assurance from the Tenderer’s bank outlining the current cash and credit position, or
— Other appropriate means of proof that clearly demonstrates the Tenderer’s financial standing to the satisfaction of the Authority.
Minimum level(s) of standards possibly required: 1.2) All Tenderers must pass the test for economic and financial standing set out in the ITT:
Tenderers must demonstrate that they are financially sound and have sufficient economic resources to perform the contract. Relevant factors include the Tenderer’s annual turnover, liquidity, gearing and cash flow.
Section IV: Procedure
IV.1.1)Type of procedure
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.2)Information about European Union funds
This tendering exercise is being undertaken using the electronic tendering system ‘Capital eSourcing’ (url: www.capitalesourcing.com). Suppliers will need to register an interest on the system in order to participate and registration is free.
VI.4.2)Lodging of appeals
VI.5)Date of dispatch of this notice: