They dragged things out … then the financial ombudsman told us we were too late to complain
I believe I was mis-sold a loan by our bank in 2008, leaving us with debts we can’t pay. The bank dragged things out so long that, by the time we formally complained and then appealed to the Financial Ombudsman Service, I was told I was out of time. CM, Inkerman, County Durham
The bank, if it rejected your complaint, should have sent you a final letter stating that you had six months from its receipt to complain to the Financial Ombudsman Service. You are allowed to use it within six years of a grievance – in your case the allegedly mis-sold loan – and if it’s been longer, within three years of when you could reasonably be expected to have realised there was a problem. If you complain outside these deadlines some – but not all – companies can object to the ombudsman investigating. Unless you did receive a final letter specifying the six-month complaints deadline and ignored it, you should still be able to appeal to the ombudsman because you are well inside the six years. Check your records and approach them again.
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