ICT Core Support Services Tender

ICT Core Support Services Tender

Delivery of: service desk and desk side support services.

United Kingdom-London: IT services: consulting, software development, Internet and support

2018/S 192-434259

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Transport for London
55 Broadway
London
SW1H 0BD
United Kingdom
Contact person: Liz Ryan
E-mail: lizryan@tfl.gov.uk
NUTS code: UKI
Internet address(es):Main address: https://tfl.gov.uk

Address of the buyer profile: https://tfl.gov.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/Opportunities
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com/Opportunities

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

ICT12804 — Core Support Services

Reference number: DN365928

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Delivery of:

— service desk and desk side support services, including support for customer information screens, audio/visual equipment and meeting rooms,

— continuity of service for TfL,

— the technical resources for its services that TfL needs as and when required,

— service performance to agreed service levels,

— improvements to existing services in line with business requirements and TfL’s strategic direction and

— recommendations/guidance on leveraging new technology and/or ways of working to further optimise TfL’s core support services,

— platform to enable the objectives outlined in section 2.5 to be achieved.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

50300000

II.2.3)Place of performance

NUTS code: UKI

II.2.4)Description of the procurement:

Delivery of:

— Service desk and desk side support services, including support for customer information screens, audio/visual equipment and meeting rooms,

— continuity of service for TfL,

— the technical resources for its services that TfL needs as and when required,

— service performance to agreed service levels,

— improvements to existing services in line with business requirements and TfL’s strategic direction and

— recommendations/guidance on leveraging new technology and/or ways of working to further optimise TfL’s core support services,

— platform to enable the objectives outlined in section 2.5 to be achieved,

— drivers for change.

Adoption of:

— a CSS Contract model that, where applicable, is based on the principles of joint working, collaboration and co-operation, and which is designed to provide opportunities for TfL and the supplier to work together openly, delivering continuous product/service improvement and innovation,

— industry best practice standards,

— standard best practice tools, seamlessly integrated across the supply configuration chain, delivering effective monitoring and management reporting,

— to reduce costs and

— to improve the service for TfL’s customers.

During the term of the contract, and aligned with TfL’s strategic direction, TfL may engage with the successful Bidder to review and potentially provide additional services from the bidder. These potential services are not included in the current contract scope but may be requested via the change control procedure. These potential services will not be evaluated or priced as part of this ITN.

The detail, or timeframes, for these potential services cannot be fully detailed at present but the potential scope of the services encompasses all the core transactional activities performed by the Technology Service Operations (TSO) team within TfL. The TSO team is responsible for the full end to end support of IT services (business and technical) provisioned within TfL. This covers all the stages of service lifecycle, from inception/planning, through design, build, transition, operation, maintain, optimise and ultimately decommission.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

TfL has the option to extend the contract term up to a maximum aggregate extension of three (3) years.

II.2.9)Information about the limits on the number of candidates to be invited

Maximum number: 5
Objective criteria for choosing the limited number of candidates:

Based upon the scoring provided within the supplier Selection Questionnaire.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

The estimated value of this contract is 30 000 000 GBP to 70 000 000 GBP.

The contract value is based on any length of contract between 4 and 7 years.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.5)Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 31/10/2018
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 03/12/2018

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The Contracting Authority is a complex organisation operating both as a functional body of the Greater London Authority (GLA) under the direction of the Mayor of London and as a provider of transport services. The services may be provided to the Contracting Authority and/or its subsidiaries or any other authority that is subject to the requirements of either EU directive 2004/17/EC or 2004/18/EC. Any part of the Contracting Authority and/or any of its subsidiaries may award contracts as appropriate.

The Contracting Authority reserves the right to withdraw from the procurement process and may award contracts in whole, in part, or not at all as a result of the competition called for by this notice and may amend the scope of services and/or content of lots during the procurement process or at any time during the term of any contract awarded.

The Contracting Authority shall not be liable for any costs or expenses incurred by any economic operators in considering and/or responding to the procurement process. All discussions and meetings will be conducted in English. Tenders and supporting documents must be priced in sterling and all payments made under the contracts will be in sterling.

The Contracting Authority intends to use electronic means including the internet in carrying out the procurement process.

The Contracting Authority strongly supports and implements the Greater London Authority Group Responsible Procurement Policy. Details about the policy can be found on www.london.gov.uk/priorities/business-economy/vision-and-strategy/focus-areas/responsible-procurement. Further details as to the application of the Greater London Authority Group Responsible Procurement Policy to this procurement will be set out in the tender documents.

The economic operator appointed may also be required to extend the scope services to support any shared services initiatives with TfL and any other GLA Functional Bodies.

VI.4)Procedures for review

VI.4.1)Review body

Transport for London
55 Broadway
London
SW1H 0BD
United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

The Contracting Authority will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.

Any appeal or request for additional information should be sent to the name and address in Section I.1. The Public Contracts Regulations 2015 (SI 2015 No. 102) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland)

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

01/10/2018

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