ICT Managed Service – London

ICT Managed Service – London

1) Network management. 2) File management. 3) Storage management. 4) Email.

United Kingdom-London: IT services: consulting, software development, Internet and support

2018/S 120-273546

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Paradigm Trust
Dee Street, Poplar
United Kingdom
Telephone: +44 1473356250
E-mail: nathan.stone@paradigmtrust.org
NUTS code: UKI
Internet address(es):Main address: http://paradigmtrust.org/

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://public.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://public.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


Provision of an ICT Managed Service for Paradigm Trust

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The Authority is seeking a single supplier of ICT Services.

The Trust intends to award a contract for an initial period of 3 years with the option to extend for a further year, subject to contract reviews. The preferred supplier will be appointed in August 2018 to begin their contract from September 2018.

II.1.5)Estimated total value

Value excluding VAT: 1 350 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKI

II.2.4)Description of the procurement:

The Authority is seeking a single supplier of ICT Services.

The Trust intends to award a contract for an initial period of 3 years with the option to extend for a further year, subject to contract reviews. The preferred supplier will be appointed in August 2018 to begin their contract from September 2018.

Contract management and review of the contract key performance indicators will be conducted on a quarterly basis. A comprehensive contract review will be conducted on an annual basis.

Service Requirements

The Authority’s service requirements are the specific elements of the contract which relate directly to the delivery of ICT Services. The winning Bidder shall provide the following services, for a full description of the below services please refer to the ITT.

Operational Services, Including:

1) Network management.

2) File management.

3) Storage management.

4) Email.

5) MIS.

6) VLE.

7) Finance system.

8) Library management system.

9) Hosted/ Cloud service administration.

10) WAN management.

11) Email and Web filtering.

12) Remote access.

13) Backup and restore.

14) Software deployment and updates.

15) Security updates/ patching.

16) Active Directory services.

17) Single Sign-On.

18) Server administration.

19) Anti-virus.

20) Asset management and Auditing.

21) Server management.

22) Device management.

23) Identity management.

24) Hardware disposal.

25) Disaster Recovery.

Support Services, Including:

1) Service Desk, to provide support services to users during agreed hours.

2) Documentation Services.

3) Licence Management.

4) Service Requests.

5) Capacity Management.

6) Third Party Contract Support.

7) Supplementary Staffing.

8) Regional Resourcing.

Professional Services as Required, Including:

1) Change Services — making changes to the ICT Operational Services in

Accordance with the provisions of the Agreement.

2) Innovation and Project management.

3) Capital Projects.

4) Training and CPD.

5) ICT Strategic Advice.

6) Policy Advice.

7) ICT Security Audit.

Business Requirements, Including:

1) Contract Governance.

2) Managed Service Governance.

3) Managed Service Reporting.

4) Contract Reporting.

5) Governance Meetings.

6) Managed Service Handbook.

7) Contract Catalogue.

8) Exit Management.

(e) Procurement Services:

Via the Bidder’s supply chain, for the purchase of ICT solutions (i.e. equipment and licenses).

(f) Service Transfer.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/09/2018
End: 31/08/2022
This contract is subject to renewal: yes
Description of renewals:

Opportunity to extend for a further year (12 months)

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Selection criteria as stated in the procurement documents

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 09/07/2018
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 09/07/2018
Local time: 17:00

Electronically through e-Tendering Portal (BravoSolutions)

Information about authorised persons and opening procedure:

Head of Procurement

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Paradigm Trust
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: