Implementation of New IT Operating Model

Implementation of New IT Operating Model

Present an overview of their approach to supporting the implementation of a detailed plan to deliver the key work streams associated with a new ‘best in class’ IT operating model.

United Kingdom-Belfast: Computer support and consultancy services

2017/S 119-239964

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Choice Housing Ireland Limited (and its subsidiaries)
37-41 May Street
United Kingdom
Contact person: Procurement Manager — Kiara Dryden
Telephone: +44 2890441327
NUTS code: UKNInternet address(es):Main address:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement


Tender for Consultancy and Business Support for The Implementation of new IT Operating Model.

Reference number: PRN913

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The successful consultant will be expected to:

— Present an overview of their approach to supporting the implementation of a detailed plan to deliver the key work streams associated with a new ‘best in class’ IT operating model.

— Demonstrate a clear understanding of our corporate strategy and vision and demonstrate their willingness to share in the success of its implementation.

— Demonstrate clear arrangements to allow for effective project and contract management.

— Detail the experience and qualifications of the resource team dedicated to support and assist the implementation of a new IT operating model.

— Detail the benefit and value to Choice Housing that you would bring in consideration as a longer term partner in contrast to shorter-term engagements.

II.1.5)Estimated total value

Value excluding VAT: 80 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKN

II.2.4)Description of the procurement:

The Choice Housing IT strategy has been developed in conjunction with business stakeholders; gaining their input to better understand their vision of the future and how our IT organisation must evolve to meet the changing needs of the business and tenants. In tandem with the strategy development, an IT effectiveness review was undertaken to assess current capabilities to help inform a best practice IT operating model. This As-Is environment assessment provided us with a baseline of current capacity, processes and policy.

To implement the IT Strategy a gap analysis was completed; it identified 4 themes:

— Right-speed IT and Innovation;

— Business Engagement;

— Business Improvement, and

— The Business of IT (Governance).

New IT roles and responsibilities have been agreed by the Associations board to strengthen the ICT function. In addition to the 5 existing IT staff a further seven new roles will be recruited from July 17 to October 17.

A plan has been created to provide our IT department with a blueprint to guide future development for activity to embed best practice policies, controls and industry standard service processes. A range of works streams and associated IT initiatives have been prioritised to help us improve our overall IT effectiveness.

An IT manifesto has been defined to guide and inform ICT investment and activity and the role of IT over the next 4 years.

Our IT model will:

— Continue to be accountable for the delivery of all ICT services across the business, integrating an optimum blend of internal and external resources to provide the appropriate service levels required by the business effectively, while minimising cost;

— Continue to safeguard data and system integrity across the business, but re-orientate itself to support the businesses demand for innovation and technology investment — becoming a ‘Business Leader’ enabling business directorates to achieve their strategic business plans and objectives; and

— Get closer to the business, establishing a stronger 2-way relationship in which both IT and the business understand and agree respective responsibilities for maximising investment and innovation, while minimising risk to the business.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 80 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 4
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As per criteria detailed in the procurement documents.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 19/07/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 20/07/2017
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The cost of responding to the ITT and any subsequent tender information and/or participation exercise in the procurement process generally will be borne solely by the economic operator participating. A Memorandum of Information and ITT is available in respect of the project referred to in Section I) above. Economic operators should note that the Contracting Authority reserves the right to cancel this procurement process at any stage. Any expenditure, work or effort undertaken prior to the contract award is at the sole risk of the economic operator participating in this procurement process. All discussions and correspondence will be deemed strictly ‘Subject to Contract’ until a formal contract is entered into. The formal contract shall not be binding until it has been signed and dated by the duly authorised representatives of the parties. Any date given in Section IV) above is a best estimate at the time of dispatch. The Contracting Authority reserves the right to extend any such date. Neither the publication of this Notice nor the employment of any particular terminology or any other indication shall be taken to mean that the Contracting Authority intends to hold itself bound by Directive 2014/24/EU of the European Parliament and of the Council (as Amended) as implemented by the Public Contracts Regulations 2015 as amended.

VI.4)Procedures for review

VI.4.1)Review body

High Courts of Justice in Northern Ireland
Royal Courts of Justice, Chichester Street
United Kingdom

VI.4.2)Body responsible for mediation procedures

High Courts of Justice in Northern Ireland
Royal Courts of Justice, Chichester Street
United Kingdom
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

High Courts of Justice in Northern Ireland
Royal Courts of Justice, Chichester Street
United Kingdom

VI.5)Date of dispatch of this notice:



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