Independent Living Support Services London

Independent Living Support Services London

Multi-faceted framework agreement for the delivery of homecare services.

United Kingdom-London: Welfare services not delivered through residential institutions

2015/S 202-366995

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London Borough of Newham
UK
Newham Dockside 1000 Dockside Road
For the attention of: Karl Henson
E16 2QU London
UNITED KINGDOM
Telephone: +44 2033732571
E-mail: eprocurement@newham.gov.uk

Internet address(es):

General address of the contracting authority: www.newham.gov.uk

Electronic submission of tenders and requests to participate: https://www.capitalesourcing.com/web/login.shtml

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Framework Agreement for Independent Living Support Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services
Main site or location of works, place of delivery or of performance: London Borough of Newham.

NUTS code UKI21

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 25

Duration of the framework agreement

Duration in years: 4

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 45 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

Multi-faceted framework agreement for the delivery of homecare services.

II.1.6)Common procurement vocabulary (CPV)

85312400

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The London Borough of Newham (the Council) is looking to establish a framework of providers across 2 lots, capable of providing the following service outcomes across both lots:
—Managing and maintaining nutrition
—Maintaining personal hygiene
—Managing toilet needs
—Being appropriately clothed
—Being able to make use of the home safely
—Maintaining a habitable home environment
—Developing and maintaining family or other personal relationships, and avoiding social isolation
—Access and engaging in work, training, education or volunteering
—Making use of necessary facilities or services in the local community, including public transport, or recreational facilities or services
The lots forming the framework will be based upon fixed hourly rates set by the Council. Tenders will be assessed upon quality criteria only. The contract will run for an initial period of three years, with the potential for an extension of up to one further year. The sum shown below represents the estimated budget for the four year period. It is anticipated that the framework will consist of 15 providers for Lot 1 and 10 for Lot 2.
Estimated value excluding VAT: 45 000 000 GBP

II.2.2)Information about options

Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1 Lot title: Regular Care and Support

1)Short description

Providers awarded care packages under this Lot will be able to demonstrate their ability to provide quality domiciliary care services with qualified staff to support customers with needs that can be met without specialised training.
Providers who are successful for this bid will be able to undertake home and community based support for customers
Requirements for Providers on Lot 1:
— Ability to demonstrate that they have previous experience of home or community based support services; and
— Demonstrate CQC accreditation for Home Care; and
— Be signatories to the Social Care Commitment; and
— Have a pool of appropriate available staff with the following training requirements by the beginning of the Contract (August 2016):
— Care Certificate
— Assisting and Moving — staff have been trained by a staff member holding the Level 3 Award in Inducting Others in the Assisting and Moving of Individuals in Social Care
— Awareness of Safeguarding — including Newham-specific safeguarding procedures
— Internal medication policy
— Dementia awareness. Including early signs and symptoms suggestive of dementia and its major sub-types, the principles of person-centred care and communication skills required when working with people with dementia.

2)Common procurement vocabulary (CPV)

85312400

3)Quantity or scope

Total estimated spend for years 1 & 2 = 20 250 000 GBP
Total estimated spend for years 3 & 4 = 18 000 000 GBP.
Estimated value excluding VAT: 38 250 000 GBP
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

This tendering exercise is being undertaken using the electronic tendering system ‘capitalESourcing’ (url: www.capitalesourcing.com). Suppliers will need to register an interest on the system in order to participate, and registration is free.

Lot No: 2 Lot title: Enhanced Care and Support

1)Short description

Providers awarded care packages onto this Lot will be expected to provide services to people who require a higher level of support to enable their independence than those on Lot 1.
Depending on the individual’s needs, this is likely to mean that they require specific support to achieve one or more of the outcomes listed above. This may be as a result of the severity of a single condition, or multiple conditions.
To qualify for this Lot, providers will be required to demonstrate that they can supply care workers who have undertaken training which makes them able to undertake specific tasks to a enhanced level.
Alternatively, providers will commit to supplying a care worker with a level of experience that demonstrates their ability to undertake the specific requirements of the support plan, and support the worker to undertake the formal training to the relevant standards within six months of starting on a package.
Supplementary requirements for Providers on Lot 2:
— Required training as per Lot 1
— Mental Health Understanding Mental wellbeing and Mental Health Promotion (CMH301) OR Understanding Mental Health problems (CMH302)
— Medication: ability to undertake tasks at Level 2 and 3 of the LBN/CCG shared Medication Policy
— Ability to demonstrate, skills and expertise in working with people with Learning Disabilities. Staff working with this client group to be trained in Level 2 or above Award in Supporting Individuals with Learning Disabilities
— Cognitive Impairment: Can demonstrate an Understand the impact of acquired brain injury on individuals
— Awareness and understanding of sensory loss In certain cases, providers must also be able to provide staff with language skills in Makaton, or British Sign Language (BSL).
— End of Life Care (Level 2 Award in End of Life Care Awareness)
— Some enhanced needs may be met by staff who have specialised in any of the above areas in achieving the Health and Social Care Diploma level 2
— MH / LD Challenging behaviour / 1:1/ maximising independence
— Providers will be able to demonstrate skills and experience in supporting individuals with challenging and complex behaviour across all client and care groups.
— Ability to demonstrate knowledge, experience and best practices in supporting individuals to maximise their independence
In order to qualify for this lot it is not expected that providers will be able to demonstrate a workforce that contains staff covering all of the training requirements above, but that they can demonstrate an ability to provide a pool of staff that can meet the above training requirements (or equivalent experience) in at least 3 of the above areas across the pool of staff, and that in the event of allocation of a care package that suitably qualified staff undertake the care.
Providers will be expected to demonstrate evidence of their ability to enable staff to attend training programmes in order to maintain their qualifications as standards are updated.

2)Common procurement vocabulary (CPV)

85312400

3)Quantity or scope

Total estimated spend for years 1 & 2 = 2 250 000 GBP
Total estimated spend for years 3 & 4 = 4 500 000 GBP.
Estimated value excluding VAT: 6 750 000 GBP
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

This tendering exercise is being undertaken using the electronic tendering system ‘capitalESourcing’ (url: www.capitalesourcing.com). Suppliers will need to register an interest on the system in order to participate, and registration is free.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability. Should the successful tenderer be a consortium of companies, the lead partner will be responsible for completing the commission on behalf of the consortium and all payments will be made to the lead partner for services rendered by the consortium. Support partners will be required to complete a collateral warranty agreement in favour of the Contracting Authority.
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please refer to the pre-qualification questionnaire, available fromwww.capitalesourcing.com

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:

Please refer to the pre-qualification questionnaire, available from www.capitalesourcing.com

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 40
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Specialist Knowledge (6 sub-criteria listed under V1.3 ‘additional information’ below). Weighting 35

2. Quality, Performance & Outcomes (4 sub-criteria listed under V1.3 ‘additional information’ below). Weighting 15

3. Sustainability & Deliverability (4 sub-criteria listed under V1.3 ‘additional information’ below). Weighting 15

4. Community Benefit & Added Value (4 sub-criteria listed under V1.3 ‘additional information’ below). Weighting 15

5. Service User Involvement & Choice (3 sub-criteria listed under V1.3 ‘additional information’ below). Weighting 10

6. Safeguarding (no sub-criteria). Weighting 10

IV.2.2)Information about electronic auction
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

prj_LBNew_3540

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2015/S 130-239391 of 9.7.2015

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

16.11.2015 – 23:59

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

30.11.2015

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

until: 23.5.2016
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

Further to section IV2.1 above, when evaluating tenders the Council proposes to weight the following sub-criteria against the principal headings shown. SPECIALIST KNOWLEDGE (35 %) = Demonstration of a commitment to and experience of working in partnership at a local level 3 %, Demonstration of effective training and appropriately qualified staff and as a minimum to be able to meet the training requirements stated in the service specification for each Lot 7 %, Understanding and experience of delivering sensitive and appropriate services in relation to specific situations, including:
— Dementia Care
— End of life Care
— Complex Disabilities 8 %, An understanding of how to achieve the outcomes stated in the service specification 5 %, Explanation of the service models that will be utilised to enable personalised services to be delivered; what standards will be applied and what changing experiences can service users expect 5 %, Demonstrate how skills and knowledge of equipment and technology to maximise independence 7 %. QUALITY, PERFORMANCE AND OUTCOMES (15 %) = Effective systems to measure quality, performance and outcomes 4 %, Commitment to and systems for ensuring high quality services and continuous improvement 5 %, Demonstrates a commitment to the promotion of fair access and inclusion 3 % Demonstrate experience and Relationship Management skills required to effectively deliver services over the lifetime of the contract 3 %. SUSTAINABILITY AND DELIVERABILITY (15 %) = Appropriate service infrastructure to be able to deliver services effectively, flexibly and responsively across the Borough 5 %, Knowledge of the issues relating to staff transfers 4 %, Appropriate experience in implementing effective strategies for disengagement/ throughput 3 %

Ability to Commence Contract on due date 3 %. COMMUNITY BENEFIT AND ADDED VALUE (15 %) = Demonstration of an ability to deliver sensitive and appropriate services to the diverse communities of the Borough 4 %, Commitment to employment of local people 5 %, Demonstration of how a contribution will be made to the community infrastructure in the Borough 3 %, Demonstration of the unique characteristics of the organisation which will add value for users and commissioners 3 %. SERVICE USER INVOLVEMENT AND CHOICE (10 %) = Demonstrate practical knowledge and understanding of Co-production 3 %, Demonstrate how service users are involved, empowered, informed and updated 3 %, Demonstrate how the service will ensure that customers and their families have confidence in the provider 4 %. SAFEGUARDING (10 %) = Commitment to ensuring service users are free from physical and emotional abuse, harassment and neglect 10 % (no sub-criteria). Any variation to the proposed weightings attached to these sub-criteria will be made known to invitees to tender at the time of tender invitation. The Council is of the view that the Transfer of Undertakings (Protection of Employment) Regulations 2006 will apply to this procurement. There are 11 providers under the existing contract framework that each currently engage between 38 and 447 care staff, which some or all of whom may transfer under TUPE. This tendering exercise is being undertaken using the electronic tendering system ‘capitalESourcing’ (url: www.capitalesourcing.com). Suppliers will need to register an interest on the system in order to participate, and registration is free.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: As set out in the UK’s Public Contracts Regulations 2015.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

13.10.2015

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