Insolvency Risk Services London
The Board of the Pension Protection Fund (PPF) has issued this contract notice in anticipation of insolvency risk service provision commencing in the Spring of 2013.
UK-Croydon: financial analysis and accounting software development services
Section I: Contracting authority
Pension Protection Fund (PPF)
Knollys House, 17 Addiscombe Road
Contact point(s): Procurement & Contract Management
For the attention of: Colin McAlpine
CR0 6SR Croydon
Telephone: +44 2086335923
Fax: +44 2086334903
General address of the contracting authority: http://www.pensionprotectionfund.org.uk
Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA4941
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Croydon, Surrey.
NUTS code UK
1) Insolvency risk probability measurement;
2) Expected degree of sophistication/automation of the IT system/processes;
3) Security and compliance with the UK Government’s business impact level 2 guidelines;
4) Telephone customer service: core offering and handover process, call structure and soft skills, measurement of customer satisfaction post call;
5) Controls to be put in place to ensure an homogeneous service delivery: quality assurance on the core service provision, SLA/KPI measurement, including customer satisfaction measurement, processes and procedures;
6) Mechanisms in place to ensure that any problems identified are quickly fixed;
7) PPF oversight of Vendor activities: customer strategy/customer experience, SLA/KPI, access to calls for re-listening, Processes and systems change, appeals process;
8) Independent complaints investigation. Candidates wishing to express their interest are invited to register on the Mytenders web site and complete the PQQ when it is made available.
Note: to register your interest in this notice and obtain any additional information please visit the myTenders web site at http://www.myTenders.org/Search/Search_Switch.aspx?ID=89012.
The awarding authority has indicated that it will accept electronic responses to this notice via a ‘Tender Submission Postbox’ facility. Further details of this facility are available at http://www.myTenders.org/PostBox/Postbox_Explain.aspx?ID=89012.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.
72212440, 79311400, 66000000
Description of these options: The term of the resultant Agreement will be 5 years, with an option to extend for up to 3 years, i.e. 5+3.
Provisional timetable for recourse to these options:
in months: 60 (from the award of the contract)
Number of possible renewals: 1
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 60 (from the award of the contract)
Section III: Legal, economic, financial and technical information
(2) All candidates must comply with the requirements of the State in which they are established, regarding registration on the professional or trade register;
(3) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process;
(4) All candidates will have to demonstrate that they are licensed, or a member of the relevant organisation, in the State where they are established, when the law of that State prohibits the provision of the services, described in this notice, by a person who is not so licensed or who is not a member of the relevant organisation.
(2) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the candidate and the turnover in respect of the activities which are of a similar type to the subject matter of this notice;
(3) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
(1) A statement of the candidate’s average annual number of staff and managerial staff over the previous 3 years;
(2) Details of the educational and professional qualifications of their managerial staff; and those of the person(s) who would be responsible for providing the services or carrying out the work or works under the contract;
(3) All candidates will be required to provide certification drawn up by an independent body attesting the compliance of the economic operator with quality assurance standards based on the relevant European standards;
(4) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures;
(5) A statement of the candidate’s technical facilities; measures for ensuring quality; and their study and research facilities;
(6) An indication of the proportion of the contract which the services provider intends possibly to subcontract;
(7) A statement of the technicians or technical services available to the candidate to carry out the work under the contract; or be involved in the production of goods or the provision of services under the contract; particularly those responsible for quality control, whether or not they are independent of the candidate;
8) A statement of the candidate’s compliance with the UK Government’s Business impact level 2 (IL2) guidelines.
Section IV: Procedure
Objective criteria for choosing the limited number of candidates: The objective evaluation criteria for short-listing candidates to the next stage will be as defined in the PQQ.
Other previous publications
Notice number in the OJEU: 2007/S 176-215977 of 13.9.2007
Section VI: Complementary information
The Board of the Pension Protection Fund was established to pay compensation to members of eligible defined benefit pension schemes where the sponsoring employer became insolvent after 6.4.2005 and there are insufficient assets in the pension scheme to cover PPF levels of compensation. It is funded by compulsory levies on eligible pension schemes, assets from eligible pension schemes, returns on its own investments and recoveries from insolvent employers.
Further information on the PPF can be found at: www.pensionprotectionfund.org.uk.
Note: the pre-qualification questionnaire will be made available via Mytenders during week-commencing 28.5.2012 for completion by the closing date stated in the Contract Notice.
Note: all candidates should review this notice and register their interest on the myTenders web site (see II.1.5) confirming that they meet the minimum requirements and conditions for participation (see III.1.4 and III.2); this is the pre-qualification stage. No other supporting documentation at this stage will be provided by the Board. Confirmation of compliance with all criteria in this notice should be submitted on the myTenders web site (see II.1.5) by the stated deadline (see IV.3.4). Candidates are expected to supply all required information, or clearly state the reason for being unable to do so. Candidates are not required to send the supporting documentation at this pre-qualification stage, but should be willing to do so if selected to tender. Any assumptions used in preparing responses should be clearly stated.
Note: all questions should be submitted to the Board via the portal on the myTenders web site (see II.1.5). If this proves impossible please use this e-mail address: firstname.lastname@example.org. Any queries should state your organisation name, OJEU notice number and title and clearly reference any appropriate paragraph in this notice and, to the extent possible, should be aggregated rather than sent individually. If you do not obtain a response within three working days of initially contacting the Board, it is the tenderer’s responsibility to re contact the Board.
Note: candidates are advised that the Board may be engaging the services of an independent adviser during the tender process.
Note: the Board anticipate using a number of standard provisions in our agreement which will be available in the invitation to tender. We would be grateful if you could indicate whether any of these provisions would provide an obstacle to your being in a position to tender at the relevant time. The Board is looking to engage with organisations that can be flexible and accommodate the commercial terms on which the Board is proposing to operate in relation to this appointment.
VI.5)Date of dispatch of this notice:21.5.2012