Instrumentation Servicing for Defra – Request for Quote

Instrumentation Servicing for Defra – Request for Quote

The service contract is to cover all instruments listed under Lot 1 and Lot 2. Documents attached.

Request for Quotation for the Provision of Instrumentation Servicing

Contract summary


Other Services

Location of contract

NR33 0HT

Value of contract (£)


Published date

17 April 2015

Closing date

27 April 2015

Contract start date

01 May 2015

Contract end date

30 April 2016


Requirements: The service contract is to cover all instruments listed under Lot 1 and Lot 2 in Annex 1 and must include: 1. Maintenance service to include annual on-site Preventive Maintenance for instruments stipulated as “YES” in column “Option 1 PM” of Lot 1 and Lot 2 2. On-site repair services, including 2.1 Unlimited on-site troubleshooting and repair visits (including travel and labour) 2.2 Parts required for repair 2.3 Consumables/supplies required for repair, including liners, seals, tubing assemblies, lamps and multipliers 2.4 Response time as specified in Lot 1 and Lot 2. Where two days response time is stipulated, this refers to the expectation that, in the event of a breakdown, an engineer would be available for on-site repair within 2 working days of the call being logged. 3. Other services: 3.1 Hardware and software telephone support 3.2 Statement on the origin (e.g. manufacturer or generic supplier) of parts and consumables to be used for repair/maintenance. 3.3 Added benefits such as instrument module exchange with identical one of similar age to speed up repairs, paperless service reports, etc… Some of the instruments listed under Lot 1 are planned to be decommissioned over the next 24 months, and tenderer are asked to provide an approach in terms of contract amendment/pricing in such occurrences. Suppliers can submit quotations for one of both of the specified Lots. Location of equipment to be under the service agreement: Cefas Lowestoft laboratory Full details can be found in the attached RFQ – please read before submission

About the buyer

Contact name

Philippe Bersuder



Pakefield Road

Lowestoft, Suffolk

NR33 0HT



Other information

How to apply

Please apply directly to the buyer using the contact details provided.

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