Interpretating Services in Oxfordshire

Interpretating Services in Oxfordshire

The Oxfordshire Interpreting Consortium is commissioning its services in 3 lots: Face to Face Language Interpreting, Language Interpreting by Telephone, Communication Support for those with a Hearing Impairment.

United Kingdom-Oxford: Interpretation services

2014/S 241-424426

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Oxfordshire Clinical Commissioning Group
Jubilee House, Oxford Business Park South
For the attention of: Harrington Donna
OX4 2LH Oxford
UNITED KINGDOM
Telephone: +44 7798781432
E-mail: donnaharrington@nhs.net

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Oxford University Hospitals NHS Trust
Level 3, John Radcliffe Hospital, Headlyway, Headington
OX3 9DU Oxford
UNITED KINGDOM

Oxford Health NHS Foundation Trust
Warneford Hospital, Warneford Lane, Headington
OX3 7JX Oxford
UNITED KINGDOM

Southern Health NHS Foundation Trust
Tatchbury Mount, Calmore
SO40 2RZ Southampton
UNITED KINGDOM

South Central Ambulance Service NHS Foundation Trust
7-8 Talisman Business Centre, Talisman Road, Oxfordshire
OX26 6HR Bicester
UNITED KINGDOM

Oxford City Council,
Town Hall, St Aldate’s
OX1 1BX Oxford
UNITED KINGDOM

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Interpretating Services in Oxfordshire.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services

NUTS code UKJ14

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Contract period for 3 years plus 1 year extension.

II.1.6)Common procurement vocabulary (CPV)

79540000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The Oxfordshire Interpreting Consortium is commissioning Interpreting Services across Oxfordshire and invites bidders to express interest.
Interpreting services for the population of Oxfordshire are currently jointly commissioned by a consortium made up of 5 NHS organisations and Oxfordshire County Council. Oxfordshire Clinical Commissioning Group is the lead commissioner for the Consortium, the other members being South Central Ambulance Service NHS Trust, Oxford University Hospitals NHS Trust, Oxfordshire County Council, Oxford Health NHS Foundation Trust and Southern Health NHS Foundation Trust.
The Oxfordshire Interpreting Consortium is commissioning its services in 3 lots:
— Face to Face Language Interpreting,
— Language Interpreting by Telephone,
— Communication Support for those with a Hearing Impairment.
The Consortium aims to commission high quality interpreting services for its local population, available 24/7, 365 days per year, actively promoted to be widely available and easily accessible to both health and social care staff and to service users. Services will be responsive to demand and will make use of innovative approaches to provision, including maximising the use of new technologies to facilitate access to interpreting support and to deliver the services in the most cost effective way.
Language Interpreting by Telephone.
In 2013-14, language interpreting was provided in almost 50 languages during 4 624 calls to support consultations, procedures or emergency events in health and social care. The average length of call was approximately 15 minutes. The provider of the telephony language service will be expected to host a central point of contact for all the interpreting services to coordinate access and booking arrangements.
Face to Face Language Interpreting.
Face to face interpreting is still used in certain situations, for example when doing health promotion work with families or groups or providing services to patients with complex needs. In 2013-14, the Consortium commissioned approximately 5,500 hours of face to face language interpreting.
British Sign Language Interpreting.
The BSL service includes face to face interpreting and video conferencing and covers hospital services, community clinics, GPs, dentists and optometrists, as well as a range of social care services provided by Oxfordshire County Council. 2011 Census figures indicate that there are approximately 158 sign language users in Oxfordshire. Last year 105 deaf people in Oxfordshire were supported by a BSL interpreter at 880 appointments taking place in almost 100 different health and social care service locations. The number of deaf people using the service is increasing year on year: in 2013-14 bookings were almost 30 % higher than the previous year and the upward trend is expected to continue. The provider of this service will also be expected to source specialist communication services (such as Communicator Guide services) on a case by case basis.
The contract period will be for 3 years plus a 1 year extension.
II.2.2)Information about options
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Information about lots

Lot No: 1Lot title: Face to Face Language Interpreting

1)Short description

2)Common procurement vocabulary (CPV)

79540000

3)Quantity or scope

Face to face interpreting for health promotion work with families or groups or providing services to patients with complex needs. In 2013-14, the Consortium commissioned approximately 5 500 hours of face to face language interpreting. Further information can be found the in the ITT. The contract period is 36 months plus 12 month extension.

4)Indication about different date for duration of contract or starting/completion

Duration in months: 36 (from the award of the contract)

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Lot No: 2Lot title: Telephoney Language Interpretation

1)Short description

2)Common procurement vocabulary (CPV)

79540000

3)Quantity or scope

The commissioner is seeking a provider of the telephony language service who will be expected to host a central point of contact for all the interpreting services to coordinate access and booking arrangements, including the supporting of consultations, procedures or emergency events in health and social care. The contract period will be 3 years plus 12 months extension.

4)Indication about different date for duration of contract or starting/completion

Duration in months: 36 (from the award of the contract)

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Lot No: 3Lot title: British Sign Language Interpreting

1)Short description

2)Common procurement vocabulary (CPV)

79540000

3)Quantity or scope

The BSL service includes face to face interpreting and videoconferencing and covers hospital services, community clinics, GPs, dentists and optometrists, as well as a range of social care services provided by Oxfordshire County Council. The provider of this service will also be expected to source specialist communication services (such as Communicator Guide services) on a case by case basis. the contract period is 3 years plus 1 year extension.

4)Indication about different date for duration of contract or starting/completion

Duration in months: 36 (from the award of the contract)

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender~:

1. Register your company on the eSourcing portal (this is only required once): — Browse to the eSourcing Portal: https://www.nhssourcing.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure);

2. Express an Interest in the tender — Login to the portal with the user-name/password — Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ITT to access the content. — Click the ‘Express Interest’ button at the top of the page. — This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box;
3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT — There may be a mixture of on-line and off-line actions for you to perform (there is detailed on-line help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the on-line help, or contact the eTendering help desk.

III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5
Objective criteria for choosing the limited number of candidates: Pre-Qualifying Questionnaire, please see NHS Sourcing.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
IV.2.2)Information about electronic auction
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

project_19573
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 8.1.2015 – 12:00

IV.3.4)Time limit for receipt of tenders or requests to participate

8.1.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

9.12.2014

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