Interpretation and Translation Services for NHS

Interpretation and Translation Services for NHS

NHS Shared Business Services (NHS SBS) wishes to establish a framework agreement of suppliers for the provision of interpretation and translation services to the public sector.

UK-Salford: translation services

2012/S 90-148331

Contract notice

Supplies

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

NHS Shared Business Services Ltd (NHS SBS)
Halyard Court, 31 Chandlers Point, The Quays
For the attention of: Damien Cador
M50 2UW Salford
UNITED KINGDOM
Telephone: +44 1612123726
E-mail: damien_cador@nhs.net
Fax: +44 1612123709

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Other: Joint venture between the Department of Health and Steria
I.3)Main activity
General public services
Health
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
NHS/12/DC/ZWV/7775 – Interpretation & translation services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Supplies
Purchase
Main site or location of works, place of delivery or of performance: Mainly in the UK and Isle of Man.
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement
Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 52
Duration of the framework agreement

Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 100 000 and 40 000 000 GBP

II.1.5)Short description of the contract or purchase(s)
NHS Shared Business Services (NHS SBS) wishes to establish a framework agreement of suppliers for the provision of interpretation and translation services to the public sector, including; (I) spoken language (face-to-face) (II) British sign language (BSL) (III) telephone interpretation (IV) document translation (V) video interpretation (VI) interpretation & translation managed service.
Service provision will be split by region for lot (I) spoken language and lot (II) British sign language. Lot I and lot II will be divided geographically based on the current SHA regions and borders (the corresponding 2011 SHA Cluster Region has also been included brackets):
a) North West (2011 SHA Cluster: North)
b) London (2011 SHA Cluster: London)
c) North East & Yorkshire (2011 SHA Cluster: North)
d) East Midlands (2011 SHA Cluster: Midlands)
e) West Midlands (2011 SHA Cluster: Midlands)
f) East of England (2011 SHA Cluster: Midlands)
g) South Central & South East Coast (2011 SHA Cluster: South)
h) South West (2011 SHA Cluster: South)
Lot VI interpretation & translation managed service is a new development for the Interpretation industry and a new addition to the Framework. The successful supplier will be required to provide options for a fully managed service and/or a fully neutral delivery of interpretation and translation services as defined within lots 1-5 of this framework. This model will be delivered through the use of technology to enable effective and efficient management of all bookings, service availability, time-sheeting, invoicing and management information.
The interpretation & translation managed service provider will already have, or will develop and contract with, a network of interpretation and translation partners across England. This may include a mixture of suppliers awarded under lots 1-5 of this framework, plus other providers as necessary that meet minimum framework standards. The interpretation & translation managed service provider will be responsible for pre-screen and auditing all interpretation and translation partners to ensure compliance with relevant quality standards and framework requirements. The interpretation & translation managed service provider will also be fully liable for ensuring compliance from all of their partner network.
This service will provide public sector organisations with a single point of contact and single ordering process, coupled with a flexible, compliant and efficient system for managing interpretation and translation requirements.
This Lot will not be awarded by region and national coverage will be expected.
NHS Shared Business Services (NHS SBS) wishes to establish a framework agreement for use by or on behalf of current and future NHS SBS clients, including without limitation (I) any national health service (NHS) trust, (II) other persons and bodies exercising NHS functions or otherwise providing NHS services (including, but not limited to primary care trusts, strategic health authorities and foundation trusts) (being other NHS entities), (III) other UK public sector bodies providing non-health services, (IV) private sector entities in the UK and Isle of Man public services sector. (see section VI.3, additional information).
II.1.6)Common procurement vocabulary (CPV)

79530000, 79540000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots
This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
NHS Shared Business Services (NHS SBS) wishes to establish a framework agreement of suppliers for the provision of interpretation and translation services to the public sector, including; (I) spoken language (face-to-face) (II) British sign language (bSL) (III) telephone interpretation (IV) document translation (V) video interpretation (VI) interpretation & translation managed service.
Service provision will be split by region for lot (I) spoken language and lot (II) British sign language. Lot I and Lot II will be divided geographically based on the current SHA regions and borders (the corresponding 2011 SHA Cluster Region has also been included brackets):
a) North West (2011 SHA Cluster: North)
b) London (2011 SHA Cluster: London)
c) North East & Yorkshire (2011 SHA Cluster: North)
d) East Midlands (2011 SHA Cluster: Midlands)
e) West Midlands (2011 SHA Cluster: Midlands)
f) East of England (2011 SHA Cluster: Midlands)
g) South Central & South East Coast (2011 SHA Cluster: South)
h) South West (2011 SHA Cluster: South)
Lot VI Interpretation & Translation Managed Service is a new development for the interpretation industry and a new addition to the framework. The successful supplier will be required to provide options for a fully managed service and/or a fully neutral delivery of interpretation and translation services as defined within lots 1-5 of this framework. This model will be delivered through the use of technology to enable effective and efficient management of all bookings, service availability, time-sheeting, invoicing and management information.
The interpretation & translation managed service provider will already have, or will develop and contract with, a network of interpretation and translation partners across England. This may include a mixture of suppliers awarded under lots 1-5 of this framework, plus other providers as necessary that meet minimum framework standards. The interpretation & translation managed service provider will be responsible for pre-screen and auditing all interpretation and translation partners to ensure compliance with relevant quality standards and framework requirements. The interpretation & translation managed service provider will also be fully liable for ensuring compliance from all of their partner network.
This service will provide public sector organisations with a single point of contact and single ordering process, coupled with a flexible, compliant and efficient system for managing interpretation and translation requirements.
This Lot will not be awarded by region and national coverage will be expected.
NHS Shared Business Services (NHS SBS) wishes to establish a framework agreement for use by or on behalf of current and future NHS SBS clients, including without limitation (I) any national health service (NHS) trust, (II) other persons and bodies exercising NHS functions or otherwise providing NHS services (including, but not limited to primary care trusts, strategic health authorities and foundation trusts) (being other NHS entities), (III) other UK public sector bodies providing non-health services, (IV) private sector entities in the UK and Isle of Man public services sector. (see section VI.3, additional information).
Estimated value excluding VAT:
Range: between 100 000 and 40 000 000 GBP
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Duration in months: 48 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Face to face interpretation

1)Short description
Lot 1 face to face (F2F) interpretation will require successful suppliers to provide spoken word interpreters, across a range of common and rare languages in varied public sector environments. Suppliers may be required to provide interpreters with language specialisms including legal, medical, pharmaceutical, financial, IT, media, trauma, children, education, mental health, transportation, engineering, procurement, marketing, housing, benefits, immigration, defence, security, technical and government (central and local).
It is envisaged that any public sector organisation will be able to access and use the framework and services can be provided at any location within England, as defined by the regional lots (see section 1.8 of this Annex).
Suppliers will be awarded to lot 1 on a regional basis, and pricing/delivery/experience will all be assessed in relation to the award criteria and corresponding service provision within a particular region. This approach has been selected based on an appreciation that language requirements can vary significantly by region.
2)Common procurement vocabulary (CPV)

79530000, 79540000

3)Quantity or scope
Estimated value excluding VAT:
Range: between 100 000 and 40 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Lot No: 2 Lot title: Lot 2 British sign language
1)Short description
Lot 2 British sign language (BSL) will require successful suppliers to provide interpreters able to provide non-verbal communication to the deaf and deaf-blind community in varied public sector environments. Suppliers may be required to provide interpreters with knowledge of specialist environments including legal, medical, pharmaceutical, financial, IT, media, trauma, children, education, mental health, transportation, engineering, procurement, marketing, housing, benefits, immigration, defence, security, technical and government (central and local).
It is envisaged that any public sector organisation will be able to access and use the framework and services can be provided at any location within England, as defined by the regional Lots (see section 1.8 of this Annex).
Suppliers will be awarded to lot 2 on a regional basis, and pricing/delivery/experience will all be assessed in relation to the award criteria and corresponding service provision within a particular region. This approach has been selected based on an appreciation that BSL requirements can vary significantly by region.
2)Common procurement vocabulary (CPV)

79530000, 79540000

3)Quantity or scope
Estimated value excluding VAT:
Range: between 100 000 and 40 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Lot No: 3 Lot title: Lot 3 telephone interpretation
1)Short description
Lot 3 telephone interpretation will require successful suppliers to provide telephone based spoken word services across a range of common and rare languages for varied public sector customers. It is envisaged that the service should be available on a 24 hours a day, 7 days a week, 365 days a year basis to provide full coverage and access to first-person interpretation services.
This lot will not be awarded by region and national coverage will be expected.
2)Common procurement vocabulary (CPV)

79530000, 79540000

3)Quantity or scope
Estimated value excluding VAT:
Range: between 100 000 and 40 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Lot No: 4 Lot title: Document translation
1)Short description
Lot 4 Document Translation will require successful suppliers to provide document translation services across a range of common and rare languages for varied public sector customers. All translated documents should be proofed and edited by qualified translators. Documents can be varied and may include (but not be limited to) manuals, handbooks, marketing brochures, flyers, leaflets and letters. File formats may include (but not be limited to) MS Word, MS Excel, MS PowerPoint, text, RTF, PDF, Quark, Photoshop and Illustrator.
This lot will not be awarded by region and national coverage will be expected.
2)Common procurement vocabulary (CPV)

79530000, 79540000

3)Quantity or scope
Estimated value excluding VAT:
Range: between 100 000 and 40 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Lot No: 5 Lot title: Video interpretation
1)Short description
Lot 5 video interpretation will require successful suppliers to provide web-based video interpretation services, primarily for interpretation with deaf and deaf-blind individuals. Video interpretation may also provide spoken word services for rare languages. It is envisaged that the service should be available on a 24 hours a day, 7 days a week, 365 days a year basis to provide full coverage and access to first-person interpretation services.
This lot will not be awarded by region and national coverage will be expected.
2)Common procurement vocabulary (CPV)

79530000, 79540000

3)Quantity or scope
Estimated value excluding VAT:
Range: between 100 000 and 40 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Lot No: 6 Lot title: Interpretation & translation managed service
1)Short description
Lot 6 interpretation & translation managed service is a new development for the interpretation industry and a new addition to the framework. The successful supplier will be required to provide options for a fully managed service and/or a fully neutral delivery of interpretation and translation services as defined within lots 1-5 of this framework. This model will be delivered through the use of technology to enable effective and efficient management of all bookings, service availability, time-sheeting, invoicing and management information.
The interpretation & translation managed service provider will already have, or will develop and contract with, a network of interpretation and translation partners across England. This may include a mixture of suppliers awarded under lots 1-5 of this framework, plus other providers as necessary that meet minimum framework standards. The interpretation & translation managed service provider will be responsible for pre-screen and auditing all interpretation and translation partners to ensure compliance with relevant quality standards and framework requirements. The interpretation & translation managed service provider will also be fully liable for ensuring compliance from all of their partner network.
This service will provide public sector organisations with a single point of contact and single ordering process, coupled with a flexible, compliant and efficient system for managing interpretation and translation requirements.
This Lot will not be awarded by region and national coverage will be expected.
2)Common procurement vocabulary (CPV)

79530000, 79540000

3)Quantity or scope
Estimated value excluding VAT:
Range: between 100 000 and 40 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Details will be included in the procurement documentation available for download from EU supply eTendering portal: https://nhssbs.eu-supply.com.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details will be included in the procurement documentation available for download from EU supply eTendering portal: https://nhssbs.eu-supply.com.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Details will be included in the procurement documentation available for download from EU supply eTendering portal: https://nhssbs.eu-supply.com.

III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: This procurement exercise will be conduced on the EU supply eTendering portal at: https://nhssbs.eu-supply.com candidates wishing to be considered for this agreement must register their expression of interest and provide additional procurement specific information through this portal. For any support in submitting your expression of interest please contact the eTendering portal help-desk at support@eu-supply.com quoting tender ID number.

III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Details will be included in the procurement documentation available for download from EU supply eTendering portal: https//:nhssbs.eu-supplycom. Minimum level(s) of standards possibly required. Details will be included in the procurement documentation available for download from the portal.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
Details will be included in the procurement documentation available for download from EU supply eTendering portal: https//:nhssbs.eu-supplycom. Minimum level(s) of standards possibly required. Details will be included in the procurement documentation available for download from the portal.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged number of operators: 190
Objective criteria for choosing the limited number of candidates: Please refer to pre-qualification questionnaire (PQQ) for further information.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
NHS/12/DC/ZWV/7775
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
15.6.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
The duration referenced in Section II 1.4 is for the placing of orders.
The value provided in Section II 1.4 is only an estimate. We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary throughout the life of the framework agreement from the anticipated levels given in this notice.
NHS Shared Business Services (SBS) wishes to establish a Framework Agreement for use by the following UK, Isle of Man and Scottish bodies (and any future successors to these organisations) subject to the approval of NHS SBS:
Public sector bodies, including any statutory and other successor organisations to any of the foregoing and in addition any other commissioners (whether alone of jointly with any other organisation), providers and regulators of NHS funded (either in whole or in part) services including practice based commissioning consortia, general practice commissioning consortia, the National Commissioning Board (and all sub national offices including any body obtaining new membership to NHS Shared Business Services Ltd).
This includes but is not limited to the following NHS Trusts:-.
5 Boroughs Partnership NHS Trust, Aintree University Hospitals NHS Foundation Trust, Alder Hey Childrens NHS Foundation Trust, Ashton, Leigh And Wigan NHS, Bolton PCT, Blackpool Teaching Hospitals NHS Foundation Trust, Bridgewater Community Healthcare NHS Trust, Calderstones Partnership NHS Foundation Trust, Central and Eastern Cheshire PCT, Central Manchester University Hospitals NHS Foundation Trust, Christie Hospital NHS Foundation Trust, Cumbria Partnership NHS Foundation Trust, East Cheshire NHS Trust, East Lancashire Hospitals NHS Trust, East London NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust, Greater Manchester West Mental Health NHS Foundation Trust, Lancashire Care NHS Foundation Trust, Liverpool Community Health NHS Trust, Liverpool Primary Care Trust, Manchester Mental Health & Social Care Trust, Mersey Care NHS Trust, Mid Staffordshire NHS Foundation Trust, NHS Ashton Leigh & Wigan, NHS Blackburn with Darwen Teaching Care Trust Plus, NHS Blackpool, NHS Bury, NHS Central Lancashire, NHS Cumbria, NHS East Lancashire, NHS Halton & St Helens, NHS Heywood, Middleton & Rochdale, NHS Knowsley, NHS Manchester, NHS North Lancashire, NHS North Staffordshire, NHS North of England, NHS Salford, NHS Sefton, NHS Stockport, NHS Warrington, NHS Western Cheshire, North Cumbria University Hospitals NHS Trust, North Staffordshire Combined Healthcare NHS Trust, North West Ambulance Service NHS Trust, Oldham Primary Care Trust, Pennine Care NHS Foundation Trust, Royal Bolton Hospital NHS Foundation Trust, Salford Royal NHS Foundation Trust, Southport and Ormskirk Hospital NHS Trust, St. Helens and Knowsley Teaching Hospitals NHS Trust, Stoke on Trent PCT, Tameside & Glossop Primary Care Trust, Tameside Hospital NHS Foundation Trust, Trafford Healthcare NHS Trust, Trafford Primary Care Trust, University Hospital of North Staffordshire NHS Trust, University Hospital of South Manchester NHS Foundation Trust, University Hospitals of Morecambe Bay NHS Trust, Wrightington Wigan & Leigh NHS Foundation Trust.
In addition the following public sector bodies will be able to use the Framework subject to the approval of NHS SBS:
Central Government Departments, Executive Agencies and NDPBs (see http://www.civilservice.gov.uk/jobs/Departments-NDPBs-AtoL/A-to-F.aspx http://www.civilservice.gov.uk/Assets/PublicBodies2009_tcm6-35808.pdf http://www.direct.gov.uk/en/DI1/Directories/A-ZOfCentralGovernment/index.htm.

National Health Service (NHS) bodies, including:
Acute Trusts: http://www.nhs.uk/ServiceDirectories/Pages/AcuteTrustListing.aspx.

Primary Care Trusts: http://www.nhs.uk/servicedirectories/Pages/PrimaryCareTrustListing.aspx.

Mental Health Trusts: http://www.nhs.uk/ServiceDirectories/Pages/MentalHealthTrustListing.aspx.

Ambulance Trusts: http://www.nhs.uk/ServiceDirectories/Pages/AmbulanceTrustListing.aspx.

Care Trusts: http://www.nhs.uk/ServiceDirectories/Pages/CareTrustListing.aspx.

Strategic Health Authorities: http://www.nhs.uk/ServiceDirectories/Pages/StrategicHealthAuthorityListing.aspx.

Special Health Authorities: http://www.nhs.uk/ServiceDirectories/Pages/SpecialHealthAuthorityListing.aspx.

Other English NHS bodies: http://www.nhs.uk/servicedirectories/Pages/ServiceSearch.aspx.

Arms Length Bodies: http://www.dh.gov.uk/en/Aboutus/OrganisationsthatworkwithDH/Armslengthbodies/Categorisationofarmslengthbodies/index.htm.

The NHS Commissioning Board and other organisations involved in commissioning or overseeing General Practitioner services and GP consortia which will be responsible for commissioning most aspects of NHS care (or equivalent body/bodies established pursuant to legislation enacted as a result of, or in connection with, the White Paper, Equity and Excellence: Liberating the NHS published July 2010.
GP Practices: http://www.nhs.uk/servicedirectories/Pages/ServiceSearch.aspx, and: http://www.general-practitioners-uk.co.uk/.

And any other provider of primary medical services:
a) who are a party to any of the following contracts:
— General Medical Services (GMS),
— Personal Medical Services (PMS),
— Alternative Provider Medical Services (APMS) and/or.
b) Commissioned by the NHS Commissioning Board or other organisations involved in commissioning or overseeing General Practitioner services, as described above.
Social Enterprises: http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digitalasset/dh_119228.pdf.

Local Authorities:
http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/AToZOfLocalCouncils/DG_AZ_

NHS Wales (National Health Service for Wales) including but not limited to: Welsh Health Boards, Primary care services – GPs, pharmacies, dentists and optometrists, Hospital services, and community services, including those provided through community health centres and mental health services:
http://www.nhsdirect.wales.nhs.uk/localservices/localhealthboards/

NHS Scotland (National Health Service for Scotland) including but not limited to: NHS Boards, Hospitals, Primary care Services GPs, pharmacies, dentists and optometrists, Hospital services, and community services, including those provided through community health centres and mental health services:
http://www.show.scot.nhs.uk/organisations/index.aspx

NHS Northern Ireland (National Health Service for Northern Ireland) including but not limited to: Health and Social Care Trusts, Primary care Services GPs, pharmacies, dentists and optometrists, Hospital services, social care services and community services, including those provided through community health centres and mental health services:
http://www.n-i.nhs.uk/

Local Authorities.
Police forces and other emergency services, including fire and rescue services, the maritime and coastguard agency and other rescue authorities (a list of police authorities and fire and rescue services can be found respectively at the following: http://www.police.uk/. and http://www.fireservice.co.uk/information/ukfrs.

Educational establishments (ie schools maintained by local authorities, academies, city technology colleges; the Learning and Skills Council; further education establishments, and universities.
Registered social landlords (RSLs), a list of such authorities being available at: http://www.housingcorp.gov.uk/server/show/nav.489).

Registered charities, as detailed at http://www.charity-commission.gov.uk.

Devolved and other administrations with the British Isles, including those detailed at: (in the case of Scotland) http://www.scotland.gov.uk/Home, and http://www.scottish.parliament.uk/, (in the case of Wales) http://new.wales.gov.uk/?llang=en.

Her Majesty’s prison service as detailed at www.hmprisonservice.gov.uk.

The Ministry of Defence as detailed at www.mod.uk.

Isle of Man Government Health / Public Services.
http://www.gov.im/health/

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: OJEU procedures include a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the contracting authority before the contract is entered into. Such information should be requested from NHS SBS. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly.
VI.4.3)Service from which information about the lodging of appeals may be obtained

NHS SBS Shared Business Services Ltd (NHS SBS)
Halyard Court, Chandlers Point, 31 Broadway
M50 2UW Salford
UNITED KINGDOM
Telephone: +44 1612123701

VI.5)Date of dispatch of this notice:9.5.2012

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