Invitation to Tender for Avaya Support and Maintenance

Invitation to Tender for Avaya Support and Maintenance

Support and maintenance services for an existing Avaya VOIP telephony infrastructure.

United Kingdom-Warrington: Computer-related services

2017/S 166-341828

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Warrington Borough Council
New Town House, Buttermarket Street
United Kingdom
Contact person: Mr Christopher Hilditch
Telephone: +44 1925443937
Fax: +44 1925443256
NUTS code: UKD61
Internet address(es):Main address:

Address of the buyer profile:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Invitation to Tender for the Provision of Avaya Support and Maintenance.

Reference number: DN295617

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Support and maintenance services for an existing Avaya VOIP telephony infrastructure.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKD61

II.2.4)Description of the procurement:

Support and maintenance services for the Council’s Avaya VOIP telephony infrastructure, including the supply of:

— Avaya hardware and associated software/licences;

— Avaya hardware and software support and maintenance (including warranties);

— incident support (break/fix);

— advice in the operational use of Avaya VOIP telephony infrastructure; and

— professional and technical services in support and development of an Avaya VOIP telephony solution.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 12
This contract is subject to renewal: yes
Description of renewals:

Possible renewal dependent upon performance, up to 12 months extension.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 29/09/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 29/09/2017
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Warrington Borough Council
New Town House, Buttermarket Street
United Kingdom
Telephone: +44 1925443937

VI.4.2)Body responsible for mediation procedures

Warrington Borough Council
New Town House, Buttermarket Street
United Kingdom
Telephone: +44 1925443937
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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