Islington Council Insurance Claims Handling Tender

Islington Council Insurance Claims Handling Tender

The Council requires a new 7-year contract to run from 1 December 2019.

United Kingdom-London: Financial and insurance services

2019/S 166-406871

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Islington
7 Newington Barrow Way
London
N7 7EP
United Kingdom
Telephone: +44 2075278118
E-mail: procurement@islington.gov.uk
NUTS code: UK
Internet address(es):Main address: http://www.islington.gov.uk/

Address of the buyer profile: http://www.islington.gov.uk/

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/ProjectManagement/ProjectDashboard?projectId=30ce9d55-45bf-e911-80f8-005056b64545
Additional information can be obtained from the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

1819-0393 Insurance Claims Handling

Reference number: DN429766

II.1.2)Main CPV code

66000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Islington Council has had an out-sourced service for handling its insurance claims for several years. No claim files are kept in-house and all decisions on claims processing and information gathering are the responsibility of the provider. The current contract expires this year.

The requirement:

The Council requires a new 7-year contract to run from 1.12.2019 to have its insurance claims of all types, including the main 3, liability, property and motor claims dealt with by an external provider. Full, delegated responsibility will be given to the provider to process claims to settlement. As the Council will not retain claim files of its own it is essential that the bidder provides a high quality service of recording and reporting claims, and that the Council can access that information via detailed management reports and look up claim files retained by the bidder.

II.1.5)Estimated total value

Value excluding VAT: 1 750 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The Council requires a new 7-year contract to run from 1.12.2019 to have its insurance claims of all types, including the main 3, liability, property and motor claims dealt with by an external provider. Full, delegated responsibility will be given to the provider to process claims to settlement. As the Council will not retain claim files of its own it is essential that the bidder provides a high quality service of recording and reporting claims, and that the Council can access that information via detailed management reports and look up claim files retained by the bidder.

TUPE [Transfer of Undertakings (Protection of Employment) Regulations]:

Potential providers must be aware that TUPE may or may not apply to this service. Further details will be available in the invitation to tender.

Contract period:

The contract period will be for 84 months from an estimated start date 1.12.2019.

Contract value:

The estimated total value of this contract is 1 400 000 GBP — 1 750 000 GBP over the maximum 84 months term of the contract. This is based on 200,0000-250,000 GBP per annum. However, the actual value will vary according to the number of claims actually received, their type and complexity. Tenders will be evaluated for price on the basis of a schedule of the charges they will levy based on type and complexity. As a guide, the Council has received the following numbers of claims on average for the last 3 years:

— liability 235,

— motor 148,

— property 111.

Award criteria:

The contract will be awarded to the most economically advantageous tender (MEAT) in accordance with the Public Contracts Regulations. MEAT for this contract is quality 65 % and cost 35 %. Tender submissions will be subject to minimum quality thresholds of 3 for each question. Further details will be provided in the invitation to tender.

— cost 35 %,

— quality 65 %.

Quality made up of:

— claims handling procedures 20 %,

— customer service 15 %,

— fraud prevention 10 %,

— complaints handling 10 %,

— it systems, recording and management reporting 10 %.

Total 100 %.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Claims handling procedures / Weighting: 20
Quality criterion – Name: Customer service / Weighting: 15
Quality criterion – Name: Fraud prevention / Weighting: 10
Quality criterion – Name: Complaints handling / Weighting: 10
Quality criterion – Name: IT systems, recording and management reporting / Weighting: 10
Cost criterion – Name: Cost / Weighting: 35
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: yes
Description of renewals:

The contract period will be for 84 months from an estimated start date 1.12.2019, initially for 3 years, with the option to extend from 1.12.2022 for 2 additional periods of 24 months, subject to satisfactory performance and available funding.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 30/09/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 30/09/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Islington Council
7 Newington Barrow Way
London
N7 7EP
United Kingdom
Telephone: +44 2075278118
E-mail: procurement@islington.gov.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

27/08/2019

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