IT Help Desk Tender Doncaster

IT Help Desk Tender Doncaster

The health informatics department has reviewed its current service desk toolset (BMC Track-IT) to determine if it is fit for purpose to meet the future requirements of the department, the Trust as a whole and the external partners that health informatics department support.

United Kingdom-Doncaster: Helpdesk and support services

2019/S 006-009463

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Rotherham, Doncaster and South Humber NHS FT
Holly Lodge, Tickhill Road Site, Tickhill Road
Doncaster
DN4 8QP
United Kingdom
Contact person: Miss Lynne Beedle
Telephone: +44 1302796119
E-mail: lynne.beede1@nhs.net
Fax: +44 1302796109
NUTS code: UK
Internet address(es):Main address: www.rdash.nhs.uk

Address of the buyer profile: www.rdash.nhs.uk

I.2)Information about joint procurement

I.3)Communication

Access to the procurement documents is restricted. Further information can be obtained at: https://procontract.due-north.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com

I.4)Type of the contracting authority

Other type: NHS FT

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of a IT Help Desk (Service Desk) For Rotherham Doncaster and South Humber NHS FT

Reference number: DN385732

II.1.2)Main CPV code

72253000

II.1.3)Type of contract

Services

II.1.4)Short description:

For the provision of an IT Service Desk.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The health informatics department has reviewed its current service desk toolset (BMC Track-IT) to determine if it is fit for purpose to meet the future requirements of the department, the Trust as a whole and the external partners that health informatics department support.

After the review, it has been recommended and approved that the toolset is replaced with an integrated service management system.

Major aims of the Integrated service management system will be to save Trust staff time whilst requesting IT and other corporate services functions, such as HR and Training, reducing the number of contacts required and implementing automated workflows.

It is acknowledged that increasing the departments alignment to the ITIL framework is essential for the department to cope with the demands of becoming increasingly efficient and providing increasing value to the Trust and our external customers. Further adopting and strengthening ITIL processes is a key work stream contained within the RDaSH ICT Work Programme Schedule which is designed to deliver the Information Communication and Technology Strategy 2016 – 2021. Replacing the current tool set is seen as key requirement to achieve this.

Below is a list (not exhaustive) of some of the key feature that the system should be able to deliver Self Help Portal (Including IT, HR, Estates, etc.)

— workflow or process engine,

— integrated configuration management database,

— discover/deployment/licensing technology/Asset Management,

— business Integration,

— event management module,

— incident management module,

— request fulfilment module,

— problem management module,

— release management module,

— access management module,

— integrated known error database,

— active directory integration,

— phone/tablet apps),

— ability to manage multiple SLA’s,

— CRM — Customer Relationship Management,

— phone system integration,

— reporting – custom,

— reporting – scheduled.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 01/02/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Rotherham Doncaster and South Humber NHS FT
Holly Lodge, Tickhill Road Site, Tickhill Road, Balby
Doncaster
DN3 3TS
United Kingdom
Telephone: +44 1302796119
E-mail: lynne.beedle1@nhs.netInternet address: https://www.rdash.nhs.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

07/01/2019

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