IT Infrastructure and Managed Support Service Tender

IT Infrastructure and Managed Support Service Tender

Tower Hamlets Community Housing currently has an IT Managed Service contract which, in 2013, delivered a new infrastructure based on VMware and Citrix desktop.

United Kingdom-London: Information technology services

2019/S 161-396610

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Tower Hamlets Community Housing Ltd
285 Commercial Rd, Shadwell
London
E1 2PS
United Kingdom
Telephone: +44 7810375184
E-mail: nathan@clarityprocurement.co.uk
NUTS code: UKI
Internet address(es):Main address: https://www.thch.org.uk
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Information-technology-services./983QXE5795
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

IT Infrastructure and Managed Support Service

Reference number: THCH-IT-2019

II.1.2)Main CPV code

72222300

II.1.3)Type of contract

Services

II.1.4)Short description:

Procurement of a new IT infrastructure and managed support service for Tower Hamlets Community Housing.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72250000
30211300
72253000

II.2.3)Place of performance

NUTS code: UKI
Main site or place of performance:

London.

II.2.4)Description of the procurement:

Tower Hamlets Community Housing (THCH) currently has an IT Managed Service contract which, in 2013, delivered a new infrastructure based on VMware and Citrix desktop. The supplier has hosted this in a colocation data centre and provides a disaster recovery service should the CoLocation service fail. The supplier has provided a full support wrap providing first, second and third line support with a limited number of third-party second and third line supporting contracts (e.g. for the telephone system). This has included both regular on-site attendance by both engineering and applications staff.

This contract expires in 2020 and THCH is now seeking to renew this contract to deliver a similar range of services including a refresh of expired IT hardware.

The scope of the contract will include all services provided by the current supplier, as detailed above.

The key elements will be a refresh of hardware assets (which may be delivered as customer owned assets in CoLocation Data Centre, public cloud, private cloud, or a hybrid of some of all of these. The supplier selected will be required demonstrate capabilities in both the provision of the infrastructure and the ongoing first, second and third line support services

The key objective is to provide continuity of the IT service to THCH users. However, THCH also expects the need for technology to change significantly over the contract term and the selected supplier will be expected to work with THCH to deliver innovation including digital services for staff and customers, smart homes, improved use of data assets and business intelligence and other initiatives to support THCH communities.

The contract with the successful bidder shall last for an initial period of four (4) years, with an option to extend at THCH’s sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

Subject to take up extension options, seven (7) years from contract award.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The contract with the successful bidder shall last for an initial period of four (4) years, with an option to extend at THCH’s sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Selection criteria as stated in the procurement documents.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

As set out in the conditions of contract.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 20/09/2019
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 11/10/2019

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

Subject to take up extension options, seven (7) years from contract award.

VI.2)Information about electronic workflows

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

This tender opportunity is being administered on behalf of Tower Hamlets Community Housing (THCH) by Clarity Procurement Solutions Ltd.

Potential applicants wishing to participate in this tender are instructed to:

— download and read the draft invitation to tender document to familiarise yourselves with THCH’s requirements,

— download and read the selection questionnaire instructions and guidance document,

— download and complete the selection questionnaire,

— submit a completed selection questionnaire in accordance with the selection questionnaire instructions, noting the submission deadline of 12.00 on 20.9.2019.

Potential applicants must not complete or submit the draft invitation to tender document at this stage. The draft invitation to tender document is for information only at this stage.

Implementation of the new contract is anticipated to commence on 1.1.2020. Service provision is anticipated to commence on 1.9.2020.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-London:-Information-technology-services./983QXE5795

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/983QXE5795

GO Reference: GO-2019820-PRO-15268354

VI.4)Procedures for review

VI.4.1)Review body

The High Court of England and Wales
London
United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

The contracting authority will enter into this contract following a minimum 10 calendar days standstill period starting on the day after the notification of the result. The Public Contracts Regulations 2015 (SI 2015/02) (as amended) (the Regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the Regulations to bring proceedings in the High Court. Any such proceedings must be brought within the limitation period specified by the Regulations according to the remedy sought.

VI.4.4)Service from which information about the review procedure may be obtained

The Cabinet Office
London
United Kingdom

VI.5)Date of dispatch of this notice:

20/08/2019

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