IT Infrastructure Operations Tender

IT Infrastructure Operations Tender

To deliver Infrastructure Operations directly in the UK and Ireland.

United Kingdom-Reading: IT services: consulting, software development, Internet and support

2018/S 208-475913

Contract notice – utilities


Legal Basis:

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

SSE Services Plc
No, 1 Forbury Place, 43 Forbry Road
United Kingdom
Contact person: Charlotte Brocks
Telephone: +44 7876836903
NUTS code: UK
Internet address(es):Main address:

I.2)Information about joint procurement

The contract is awarded by a central purchasing body


Access to the procurement documents is restricted. Further information can be obtained at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the following address:
SSE Services Plc
United Kingdom
Contact person: Charlotte Brocks
NUTS code: UKInternet address(es):Main address:

I.6)Main activity

Other activity: IT Services

Section II: Object

II.1)Scope of the procurement


SSE RFI Ref: 6909 OO Services – Infrastructure Operations and Support Services – Multi Site 0222

Reference number: 6909

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The Authority currently manages their IT Infrastructure operations and related support service using mainly in-house services with a small number of specific areas under a managed service with external suppliers.

Through the accelerated adoption of cloud services and the transition of current “on premise” technology solutions to more flexible and cost controllable ways of working, the Authority wishes to deliver more value to the business, drive down the cost to serve and make it easier for the business to engage IT.

To achieve these outcomes, the Authority wishes to explore options to engage with a single Supplier that can either prime a solution that fronts a selection of best in breed partners, or provide a direct solution, that can deliver its Infrastructure Operations directly in the UK and Ireland.

II.1.5)Estimated total value

Value excluding VAT: 75 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: IE
NUTS code: UK
Main site or place of performance:

Hampshire, United Kingdom

II.2.4)Description of the procurement:

Volumetrics and Scope of Services required are provided in the Procurement Documents available upon expression of interest sent to

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 75 000 000.00 EUR

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

Annually for 2 years

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 4
Objective criteria for choosing the limited number of candidates:

RFI Pre-qualification evaluation criteria is stated in the Procurement Documents which can be accessed upon expression of interest being sent to

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

UK based operations required.

UK based clientele required.

Supplier must have business with utilities clients.

Supplier must have a UK based utilities customer.

Must have an existing end to end IT managed service operations (direct or through a partnership).

Capabilities required for project and professional service delivery (direct or through a partnership).

Existing End User Computing delivery capability (direct or through a partnership).

Existing Instructure Management and Support capability (direct or through a partnership).

Existing IT Service Management capability (direct or through a partnership).

Proven IT Helpdesk/Service Desk capability (direct or through a partnership).

Min 30 000 000 GBP annual revenue requirement from UK based utilities.

Min 100 000 000 GBP annual revenue from UK IT Infrastructure Service Ops.

Information Security Management System ISO 27001 or equivalent certification must.

IT Service Management ISO 20000 or equivalent certification must.

OHSAS 18001 must for organisational health and safety

Helpdesk Institute; HDI certification or equivalent certification required

Minimum Microsoft Gold Partnership.

If successful, Supplier will be registered in the Achilles Supplier Regisration System (SRS) before Contract Award.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.4)Objective rules and criteria for participation

List and brief description of rules and criteria:

Further information provided in the procurement documents which can be accessed upon receiving an expression of interest at

III.1.5)Information about reserved contracts
III.1.6)Deposits and guarantees required:

III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Further information provided in the procurement documents.

III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Contract Principles available in the procurement documents.

III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Competitive dialogue

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 16/11/2018
Local time: 09:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 30/11/2018

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Charlotte Brocks
SSE, 4, Penner Road
United Kingdom
Telephone: +44 7876836903
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:


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