IT Infrastructure Partner for Scottish Water

IT Infrastructure Partner for Scottish Water

Lot 1 Customer Centric Services; Customer Service Hub; Service Operations Management; Change Delivery Management; Cloud Service Management; Application Management Services.

United Kingdom-Glasgow: Information technology services

2016/S 245-448157

Contract notice – utilities

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

Scottish Water
The Bridge, Buchanan Gate Business Park, Cumbernauld Road, Stepps
Glasgow
United Kingdom
Telephone: +44 7875873074
E-mail: lauren.strachan@scottishwater.co.uk
NUTS code: UKM
I.2)Joint procurement

I.3)Communication

Access to the procurement documents is restricted. Further information can be obtained at:http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10303
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10303

I.6)Main activity

Water

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Scottish Water’s Technology Directorate Partner Procurement.

Reference number: SW16/TI&T/1067

II.1.2)Main CPV code

72222300

II.1.3)Type of contract

Services

II.1.4)Short description:

Scottish Water (SW) is now commencing a procurement process via the negotiated procedure to select supplier(s) to operate our IT estate and enter into a partnering approach with Scottish Water to deliver our ambitious vision for the extensive future use of technology throughout the Scottish Water business. We will select and negotiate with our new partners to replace existing outsourcing contracts during 2017 for transition to the new contracts in 2018.

The total estimated value for the contract is 200 000 000 – 300 000 000 GBP over the intended 8 year period

Please refer to the attached Appendices for further Information.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description

II.2.1)Title:

Customer Centric Services

Lot No: 1

II.2.2)Additional CPV code(s)

72222300

II.2.3)Place of performance

NUTS code: UKM

II.2.4)Description of the procurement:

Please refer to Appendix 1 Full Advert Information Document and accompanying appendices for more detail.

The services being procured are divided into two lots; Lot 1 Customer Centric Services focuses on the end-to-end customer experience, application management and management of change. Lot 2 IT Infrastructure and Logistics focuses on the delivery of the core IT services including infrastructure and networks.

Included in both lots are partnership and project delivery services where we ask suppliers to work closely with us to deliver innovative strategies and designs that will drive substantial new value for Scottish Water from technology.

To do this we invite partners to help us develop a close, high-trust and intensely collaborative working relationship between our teams so as to deliver our ambitions for a digitally enabled water company and we ask you to share your ambitions with us so we can help you deliver on your ambitions.

Lot 1 estimated value for the intended 8 year period is 100 000 000 – 150 000 000 GBP.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 96
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 3
Maximum number: 6
Objective criteria for choosing the limited number of candidates:

It is envisaged that there will be a maximum of 1 candidate per lot at final award.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Lot 1 Customer Centric Services;

Customer Service Hub;

Service Operations Management;

Change Delivery Management;

Cloud Service Management;

Application Management Services;

Project Delivery Services;

Service is included in both Lots 1 and 2.;

Partnership Services;

Service is included in both Lots 1 and 2.

Further information can be found on Appendix 2: Lot 1 Customer Centric Services Appendix.

II.2)Description

II.2.1)Title:

IT Infrastructure and Logistics

Lot No: 2

II.2.2)Additional CPV code(s)

72222300

II.2.3)Place of performance

NUTS code: UKM

II.2.4)Description of the procurement:

Please refer to Appendix 1 Full Advert Information Document and accompanying appendices for more detail.

The services being procured are divided into two lots; Lot 1 Customer Centric Services focuses on the end-to-end customer experience, application management and management of change. Lot 2 IT Infrastructure and Logistics focuses on the delivery of the core IT services including infrastructure and networks.

Included in both lots are partnership and project delivery services where we ask suppliers to work closely with us to deliver innovative strategies and designs that will drive substantial new value for Scottish Water from technology. To do this we invite partners to help us develop a close, high-trust and intensely collaborative working relationship between our teams so as to deliver our ambitions for a digitally enabled water company and we ask you to share your ambitions with us so we can help you deliver on your ambitions.

Lot 2 estimated value for the intended 8 year period is 100 000 000 – 150 000 000 GBP.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 96
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 3
Maximum number: 6
Objective criteria for choosing the limited number of candidates:

It is envisaged that there will be a maximum of 1 candidate per lot at final award.

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Lot 2 — IT Infrastructure and Logistics

Technology Devices, Provision and Management.

Data Centre Services

Network and Communications Services.

Project Delivery Services

Service is included in both Lots 1 and 2.

Partnership Services

Service is included in both Lots 1 and 2.

Further information can be found on Appendix 3: Lot 2 IT Infrastructure and Logistics.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Minimum level(s) of standards possibly required:

Applicants will be expected to be of sufficient financial and economic standing to support the anticipated contract value. All applicants must complete the financial questions within the pre-qualification questionnaire and tender documentation, when issued. A minimum balance sheet of 50 000 000 GBP is required by each bidder or their parent organisation. This pre-qualification questionnaire will be issued towards the end of January 2017.

III.1.3)Technical and professional ability

Minimum level(s) of standards possibly required:

All applicants will be required to complete a subsequent pre-qualification questionnaire to assess technical capacity of applicants. For example proven relevant lot experience,

Innovation, whilst meeting and exceeding customer needs as deemed applicable by lot. Selection criteria will be stated in the procurement documentation. All applicants will be required to complete a pre-qualification questionnaire, signed eligibility/non disqualification of Director Certificates.

This pre-qualification questionnaire will be issued towards the end of January 2017.

III.1.4)Objective rules and criteria for participation
III.1.5)Information about reserved contracts

III.1.6)Deposits and guarantees required:

Scottish Water reserves the right to require deposits, guarantees, bonds or other forms of appropriate security.

III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

All prices quoted in tenders shall be in GBP excl. VAT and all payments shall be made in GBP. Payments shall be made on the basis of completed services in accordance with the appropriate terms and conditions as contained in the framework/services contract(s). These will be set out at a later stage in the selection process.

III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

In the event of a group of companies submitting an accepted offer it will be necessary for each member of the group to sign an undertaking that each company in the group will be jointly and severally liable for the satisfactory performance of the contract.

III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

Bidders must comply with the Modern Slavery Act 2015 and operate an ethical supply chain.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Negotiated procedure with prior call for competition
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 09/01/2017
Local time: 17:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 26/01/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The buyer is using PCS-tender to carry out this procurement. Please note this is a separate website, should you not be registered please ensure you do so via https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

Scottish Water will not accept the ESPD; we will only accept a completed Scottish Water Pre-Qualification document, which for this process will be issued after the bidders day.

For those who express an interest in this notice please be advised that there will be a Bidders Day in Edinburgh on the 19.1.2017, formal invites with more details will be issued to interested companies after the notice has closed.

Separate procurements may be conducted for specialist services for example managed security Services and commodities services. The procurement of these services could commence over the next 12 – 18 months. N.B. these will also be published on Public Contracts Scotland / Public Contracts Scotland Tenders portal.

This notice does not preclude Scottish Water from issuing other notices for specific requirements. It should be noted that Scottish Water reserve the right to subdivide the scope at tender stage to better reflect business needs as deemed appropriate.

Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site athttp://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=474856

(SC Ref: 474856).

VI.4)Procedures for review

VI.4.1)Review body

Scottish Water
The Bridge, Buchanan Gate Business Park, Cumbernauld Roa, Stepps
Glasgow
United Kingdom
Telephone: +44 7875873074Internet address:www.scottishwater.co.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

15/12/2016

 

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