IT Managed Services for Southern Water

IT Managed Services for Southern Water

4 Lots. Lot 1 – Infrastructure and Hosting Services. Lot 2 Network and Telecommunication Services.
Lot 3 – End user Computing Services.

United Kingdom-Worthing: IT services: consulting, software development, Internet and support

2015/S 150-277897

Contract notice – utilities

Services

Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Southern Water Services Limited
Southern House, Yeoman Road
Contact point(s): Procurement
For the attention of: Tim Oldham
BN13 3NX Worthing
UNITED KINGDOM
Telephone: +44 7894938662
E-mail: pqq_response@swscontracts.co.uk

Internet address(es):

General address of the contracting entity: www.southernwater.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Main activity

Water

I.3)Contract award on behalf of other contracting entities

The contracting entity is purchasing on behalf of other contracting entities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting entity:

Information Technology Managed Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Worthing.

NUTS code UKJ

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 4

Duration of the framework agreement

Duration in months: 60

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 50 000 000 GBP
Frequency and value of the contracts to be awarded: Lots will be awarded for a period of 36 months with options to extend for up to 2 further annual periods.

II.1.5)Short description of the contract or purchase(s):

The current outsourced IT managed services contract is due to expire at the end of March 2016. A transformation of the IT environment is under way to bring significant improvements in value for money, service quality, reduced service cost and continuous improvement. SWS plan to establish a new supplier ecosystem by partnering with specialist managed service partners who have capability and expertise in the following fields:
Lot 1 — Infrastructure and Hosting Services.
Lot 2 — Network and Telecommunication Services.
Lot 3 — End user Computing Services.
Lot 4 — Applications Management and Business Services Integrator.
At the time of issue we envisage four (4) lots as outlined, however over the course of market engagement the number and structure of lots may be rationalised to reflect market interest and the requirements of Southern Water Services Ltd.

II.1.6)Common procurement vocabulary (CPV)

72000000, 32550000, 72310000, 72317000, 72321000, 64200000, 72700000, 72315000, 32441000, 30200000, 50312610, 72212732, 72222300,38221000, 48000000, 48100000, 30000000, 48200000, 48210000, 72268000, 72266000, 72261000, 72260000, 72254000, 72227000, 72500000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Southern Water is seeking to appoint Specialist IT Service Providers for various contracts (lots).
Contracts will be let in ‘lots’ as follows:
Lot 1 — Infrastructure and Hosting Services.
Lot 2 — Network and Telecommunication Services.
Lot 3 — End user Computing Services.
Lot 4 — Applications Management and Business Services Integrator.
Service providers may bid for one or more lots. More detail on the lots is provided in Annex B.

II.2.2)Information about options

Options: yes
Description of these options: Lots will be awarded for a period of 36 months with options to extend for up to 2 further annual periods.

II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1Lot title: Infrastructure Management and Hosting

1)Short description:

Will be accountable for:
— Provide service-oriented secure and reliable hosting services for SW and application service providers
— Optimise the infrastructure estate considering cloud and virtualisation
— Assess, broker and implement cloud hosted solutions
— Commoditise infrastructure and hosting services and reduce cost
— Own and manage all required assets to optimise cost for SW
— Provide programme and project management
— Continuously improve the reliability and quality of service
Service Transition Partner
— Release, Transition and change management.
— Develop a common (2 speed) project delivery methodology
— Facilitate and conduct testing (Integration and UAT)
— Coordinate delivery of projects and programmes in time, in budget, in quality.

2)Common procurement vocabulary (CPV)

72000000, 72100000, 72110000, 72120000, 72130000, 72140000, 72150000, 72300000, 72510000, 72800000, 72600000, 48800000, 48820000,72415000, 30211000, 30211200

3)Quantity or scope:

Further details will be provided as part of the selection and assessment process.

Lot No: 2Lot title: Network and Telecommunications Services

1)Short description:

Will be accountable for:
— Network, Telemetry and Communications Services.
— Management of all fixed, mobile, wireless and satellite network services.
— Management and ownership of all LAN/WLAN, WAN and core network and infrastructure devices.
— Optimise network infrastructure considering future demand.
— Deliver Telemetry managed services.
— Pro-actively manage and optimise capacity.
Service Operations Partner
— Primary Service Desk.
— Integrate Delivery Centres to deliver consistent Run services.
— Track delivery KPI’s across delivery centres.
— Manage of cross-delivery centre continuous improvements.
— Coordinate of end-of-life technology upgrade across delivery centres.

2)Common procurement vocabulary (CPV)

72315000, 32410000, 32412110, 32412120, 32413000, 32413100, 32415000, 32416000, 32416100, 32417000, 32418000, 32420000, 32421000,32422000, 32423000, 32424000, 32425000, 32427000, 32428000, 32429000, 32430000, 32551400, 48210000, 48821000, 50312300, 50312310,50312320, 50334110, 64213000, 64214000, 72212200, 72212210, 72315000, 72315100, 72315200, 72710000, 72720000, 72700000, 32250000,32252100, 32252110, 64212000, 64212700, 92215000, 32332200, 32342100, 32543000, 32550000, 32551000, 32551100, 32551200, 32551300,32552310, 32552330, 32552600, 45314100, 45314200, 64210000, 64211000, 72600000, 72510000, 72514000

3)Quantity or scope:

Further details will be provided as part of the selection and assessment process.

Lot No: 3Lot title: End User Computing Services

1)Short description:

Will be accountable for:
— Accelerated deployment of Desktop as a service.
— Provide and maintain all end-user devices.
— End-user hardware break fix.
— Own and manage all required assets to optimise cost for SW.
— Delivers a Managed print / scan / copy service.
— Provide all peripherals including mobile phones, desk phones, conferencing equipment.
— Delivers a Mobile device managed service.

2)Common procurement vocabulary (CPV)

50300000, 30100000, 30120000, 30125110, 30122000, 30232100, 79811000, 79810000, 79800000, 50312600, 51610000, 72267200, 32250000,32251000, 32252000, 32252100, 32550000, 72000000, 72100000, 72140000

3)Quantity or scope:

Further details will be provided as part of the selection and assessment process.

Lot No: 4Lot title: Applications Management and Business Services Integrator

1)Short description:

Applications Management.
— Provide fully managed application management service.
— Manage support and optimise core applications and interfaces.
— Rationalise and Consolidate non-core application estate.
— Continuously consider and implement SaaS solutions.
— Maintain the integration hub and pro-actively add new services.
— Plan for application end-of-life scenarios
— Develop centres of excellence to help the Business maximise the value and benefit from Application systems.
— Assess, broker and implement SaaS solutions.
— BI and Big data.
— Manage, support and optimise core BI applications and information interfaces.
— Pro-actively provide access to information relevant for business decision making.
— Present relevant information to stakeholders to improve decision-making.
— Assess data and information sources, acquire and integrate into big data predictive analytics.
— Maintain the information hub and pro-actively add new services.
— Assess, broker and implement SaaS solutions.
— Plan for application end-of-life scenario.
Will be accountable for:
— Business Service Integration.
— Manage the ecosystem.
— Define and maintain value-adding business services based on technology.
— Resolve conflict and dispute in the ecosystem.
— Create and maintain innovative and agile delivery centres.
— Provide audit and assurance of services provided by the ecosystem.
— Coordinate with Digital Acceleration Centres regarding requirements / benefits case.
— Liaise with Digital Acceleration centres to manage impact of change on the business.

2)Common procurement vocabulary (CPV)

72000000, 72416000, 48614000, 72212600, 72212610, 72300000, 72310000, 72316000, 72317000, 72322000, 72330000, 72200000, 72000000,72268000, 72267100, 72267000, 72266000, 72262000, 72260000, 72254000, 72230000

3)Quantity or scope:

Further details will be provided as part of the selection and assessment process.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

A parent company guarantee may be required following financial checks.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Candidates should note that Southern Water payment terms are typically sixty (60) days from date of valid invoice, and will apply to any contract awarded following the successful final stage in the procurement process.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

If a group of companies submit an acceptable bid it would be necessary for each member of the group to sign an undertaking that each company in the group will be jointly and severally liable under the contract.
Where a company representing a consortia expresses an interest, the company who responds to this notice will be classed as the lead company to which all communications will be channelled.
Subcontracting will be permitted.

III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: The following standards (or equivalent) are highly desirable.
ISO 14000:2004 — (applies to all lots).
ISO 27001 Information Security Management.
SO 27002 Information Security Code of Practice.
PCI-DSS (for all credit card related systems).
ISO 27034 or OWASP (for Application Development).
The above standards do not apply to all lots unless specified.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Candidates must provide satisfactory information to address the minimum standards relating to Article 45 and 46 directive 2004/18/EC, which are contained in regulation 26 of the Utilities Contracts Regulations 2006.
This covers the criteria for rejection of candidates including being convicted of serious offences (including conspiracy, corruption, bribery, fraud, money laundering, and bankruptcy).
By replying to this Contract Notice, Candidates are confirming their capability and are not guilty of any offence listed above.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Tenderers will be required to demonstrate a minimum turnover in each of the last 2 consecutive years as shown below.
Lot 1 — Infrastructure and Hosting Services 7 000 000 GBP.
Lot 2 — Network and Telecommunication Services 9 000 000 GBP.
Lot 3 — End user Computing Services 1 500 000 GBP.
Lot 4 — Applications Management and Business Service Integrator 9 000 000 GBP.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: Technical Capacity, relevant to the appropriate lot, is addressed in the PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting entity:

F514

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents

Time limit for receipt of requests for documents or for accessing documents: 7.8.2015 – 11:59
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

20.8.2015 – 23:59
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
IV.3.6)Minimum time frame during which the tenderer must maintain the tender

IV.3.7)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information:
VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Not Applicable

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Southern Water will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision.
The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into
The Utilities Contracts Regulations 2006 (SI 2006 No 6) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

1.8.2015

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