IT Service Management Contract – Birmingham

IT Service Management Contract – Birmingham

The college is seeking proposals from experienced and qualified providers for the delivery of an IT Service Management contract.

Contract summary

Industry

  • Computer support and consultancy services – 72600000

Location of contract

Yorkshire and The Humber, West Midlands

Value of contract

£80k

Published date

26 June 2019

Closing date

12 July 2019

Contract start date

01 August 2019

Contract end date

31 July 2020

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

 

Description

The College is seeking proposals from experienced and qualified providers for the delivery of an IT Service Management contract.

The College intends to initiate the contact on the 1st August 2019. This will provide 1 months overlap of support contacts to ensure a robust knowledge transfer process. The incumbent ITSM contract expires on the 3rd September 2019.

The College is looking for the following key services to be integral to the ITSM contract:-
• Service Desk & Technical Support: Service Integration and Management (SIAM) function where the ITSM provider will provide a managed Service Desk facility to provide a single-point of contact for NCHSR staff ( less than 100 )

• Infrastructure Management: Proactive monitoring and management of Workstations, Servers, Storage and Network equipment/infrastructure

• ICT Expert Advice: advice, guidance and thought leadership

• Service Management: Provide management information KPI’s and SLA’s and monthly reporting using dashboard.

 

About the buyer

Contact name

Daryl Unitt

Address

2 Lister Street
Birmingham
B7 4AG
England

Telephone

0121 2956392

Email

daryl.unitt@nchsr.ac.uk

 

Other information

Attachments

To Register and request documentation

Procurement@nchsr.ac.uk

 

How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.

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