IT Service Support Management Toolset
The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management toolset.
Computer and Related Services, Technology and Equipment
Location of contract
Value of contract
19 January 2017
10 February 2017
Contract start date
03 March 2017
Contract end date
02 March 2020
The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management (ITSSM) toolset preferably, but not exclusively, as a Software as a Service (SaaS) solution to The National Archives (TNA), providing a replaced and extended service with the aim of adding modern on-demand cloud services ensuring they are efficient and highly available.
Our aim is to replace our internally hosted legacy ITSSM tool with a modern, more flexible solution that integrates with our technology infrastructure, supports our best practice methodologies and that delivers real benefits to our staff.
TNA intends to award a contract for an initial period of 3 years, with an option to extend for up to two additional periods of up twelve months each (3+1+1).
About the buyer
How to apply
Please apply directly to the buyer using the contact details provided.