IT Service Support Management Toolset

The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management toolset.

Contract summary

Industry

Computer and Related Services, Technology and Equipment

Location of contract

TW9 4DU

Value of contract

—

Published date

19 January 2017

Closing date

10 February 2017

Contract start date

03 March 2017

Contract end date

02 March 2020

Description

The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management (ITSSM) toolset preferably, but not exclusively, as a Software as a Service (SaaS) solution to The National Archives (TNA), providing a replaced and extended service with the aim of adding modern on-demand cloud services ensuring they are efficient and highly available.
1
Our aim is to replace our internally hosted legacy ITSSM tool with a modern, more flexible solution that integrates with our technology infrastructure, supports our best practice methodologies and that delivers real benefits to our staff.

TNA intends to award a contract for an initial period of 3 years, with an option to extend for up to two additional periods of up twelve months each (3+1+1).