IT Support and Hardware Replacement Contract

IT Support and Hardware Replacement Contract

We are inviting companies to register a notification of interest to tender for the provision of our ICT support services contract on a two year service contract.

CONTRACT NOTICE – NATIONAL
SERVICES

1 Authority Details

1.1

Authority Name and Address


Blairtummock Housing Association Ltd

45 Boyndie Street, Easterhouse ,

Glasgow

G34 9JL

UK

Sheila Traynor

+44 1417730202

sheila.traynor@blairtummock.org.uk
www.blairtummock.org.uk
www.publiccontractsscotland.gov.uk

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:


Blairtummock Housing Association Ltd

45 Boyndie Street, Easterhouse ,

Glasgow

G34 9JL

UK

Sheila Traynor

+44 1417730202
www.blairtummock.org.uk

2 Contract Details

2.1

Title

IT Support and hardware replacement contract

2.2

Description of the goods or services required

1.Background to Blairtummock Housing Association IT System

Blairtummock Housing Association is a community controlled housing association providing social housing in the Blairtummock and Rogerfield areas of Easterhouse. The Association was registered in 1990 and currently employs 16 staff based in one location. All staff use Windows 7 PCs with Office 2010, Sage Line50, SDM and Clearview Applications. All PCs are supported by 2 Physical Servers and 2 Virtual Servers running Server 2008R2, Server 2012R2, Exchange 2013, SQL 2008R2, Clearview, SDM and Sage.

Antivirus is provided by Vipre Business Premium.

Backup is Symantec System Recovery to a NAS

Connectivity is provided by a BT Infinity Business line.

Email spam and antivirus services are provided by GFI MailEssentials.

System monitoring is provided by GFI.

2.Contract Summary

We are inviting companies to register a notification of interest to tender for the provision of our ICT support services contract on a two year service contract with the possibility of a further two year extension. The contract would commence from 1 January 2016. The hardware is due for replacement and so is being included in this contract to be procured and installed at the start of the contract. The contract would cover the following elements

-Access to an IT Help desk facility with a guaranteed response

-Proactive advice, maintenance and fine tuning

-Managed on and off site backup

-Managed security (forewalls, antispam, antivirus)

-Proactive monitoring of systems

-Regular site visits

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=413053.

2.3

Notice Coding and Classification

271200 Hardware
271500 Services – Information Communication Technology
271511 Services – Complete Outsourcing

150 Glasgow & Strathclyde

2.4

Total quantity or scope of tender

A two year service contract, monitoring and supporting the ICT infrastructure of Blairtummock Housing Association with the potential of a further two years extension. As part of this contract, the replacement of between 15 and 20 Desktop Windows PCs will be required in line with Association’s procurement procedures.

3 Conditions for Participation

3.1

Minimum standards and qualification required

Through the PQQ submission, the stage 1 selection procedure will appraise each supplier on knowledge and understanding of the contract requirements and relevant examples of work carried out for similar organisations.

A full tender document at stage 2 will be issued to a number of suppliers. Stage 2 will be assessed on quality(40%, with 25% from the PQQ score) and on price(60%)through an interview process.

4 Administrative Information

4.1

Type of Procedure

Dual stage – Candidates must first pass a selection procedure before being invited to tender or negotiate.

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

a) Time-limit for obtaining documentation 01-10-2015

b) Deadline for requests to participate
02-10-2015  Time  12:00

c) Dispatch of invitations to tender 23-10-2015

d) Estimated award date 20-11-2015

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

For the avoidance of doubt, the PQQ submissions must be in hard copy format to Blairtummock Housing Association.

(SC Ref:413053)

5.2

Additional Documentation

BHA IT reference request
BHA Equality & Diversity Policy
PQQ ICT Support Provision and Hardware Replacement

5.3

Publication date of this notice

10-09-2015

 

Express an interest online

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